I always had a response to my questions, and that made the long time it took to resolve the issue bearable. I felt that initially far too much credence was given to the other party's statements, overl... See more
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Review summary
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What people talk about most
Reviews shaping this summary
speed of settlement although check has not arrived.i contacted admiral law for them toclaim my access off other drivers insurance .was on phone for about an hour wanting me to claim for other things a... See more
Admiral Law handled my case very well. As soon as they took over the communication was excellent. I was kept informed the whole time, talked through how to submit evidence. My case was relatively e... See more
the customer portal was good and easy to use . the case handler was very helpful. there was no need for long telephone conversations ,the portal meant access to your case at any time. When there was n... See more
Company details
Written by the company
Admiral Law are specialists in personal injury claims. If you’ve suffered a personal injury or illness as a result of someone else’s negligence, then Admiral Law can help you get the compensation you are entitled to.
Contact info
Floor 11 Ty Admiral, CF10 2EH, Cardiff, United Kingdom
- enquiries@admirallaw.co.uk
- www.admirallaw.co.uk
4.4
Excellent
13K reviews
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Very good
All information was explained well especially as I did not understand some words and all details that I stated where said back to me to make sure that I had stated all the correct information.
August 10, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Been with admiral for years but very…
Been with admiral for years but very disappointed with the service we have received over this case. It has taken over two years to even get a settlement figure with my daughters and myself out of pocket when it wasn’t our fault, but level of service has been appalling and won’t be renewing my policy!
August 10, 2026
Reply from Admiral Law
Dear Richard Collins KRC Building Services,
Thank you for your feedback. I am sorry your experience of Admiral Law hasn't been a positive one.
I have escalated your concerns, and a member of the team will be in contact with you.
Yours sincerely
Admiral Law.
Very quick and effective support from…
Very quick and effective support from Admiral Law, I received a call from Danielle who was very supportive and reassuring in relation to my ongoing claim. Danielle was informative of each step of the call and fully explained the required process.
August 10, 2026
Waited a year for my clam to be just…
Waited a year for my clam to be just £688 ridiculous
August 5, 2026
Reply from Admiral Law
Dear Mr Lee Nelson,
Thank you for your feedback. I am sorry your experience of Admiral Law hasn't been a positive one.
I have escalated your concerns, and a member of the team will be in contact with you.
Yours sincerely
Admiral Law.
The case handler asked the relevant…
The case handler asked the relevant questions and explained the process well.
They listened to me and were very understanding.
The only issue I had was getting through to the correct team.
August 10, 2026
Liz was very informative and helpful…
Liz was very informative and helpful during our dealings with admiral law. Good service.
August 10, 2026
I used them when another car hit mine
I used them when another car hit mine, they kept me well information we throughout the whole process.
August 4, 2026
I must say ii ham impressed with the…
I must say ii ham impressed with the team due to me not always being reachable in the uk
August 3, 2026
Kirbie was very polite and patient…
Kirbie was very polite and patient whilst dealing with the process. She provided all the information needed and fully explained anything I wasn’t clear on.
August 7, 2026
Top customer service from admiral law
Top customer service from admiral law. Thankyou for claiming back my lost excess ⭐️⭐️⭐️⭐️⭐️
July 6, 2026
Excellent Service from Start to Finish
I had an excellent experience with Admiral Law throughout my claim. The process was smooth, professional, and well managed from start to finish. I was kept informed at every stage, and my claim was resolved successfully.
A special thank you to my case handler, Paris Jones, for the excellent support, clear communication, and professionalism throughout. I really appreciate all the help and would highly recommend Admiral Law.
August 3, 2026
Scott was very polite and professional…
Scott was very polite and professional and knowledgeable
August 7, 2026
Scott
Scott, polite & very helpful great customer service. He answered any questions I had.
Also the portal is easy to use!
Thank you.
August 7, 2026
Excellent communication from the case…
Excellent communication from the case handler who kept me informed of progress throughout the process.
July 30, 2026
Great Help
The case handler Sky Williams was fantastic and guided me through the whole process.
August 6, 2026
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