I always had a response to my questions, and that made the long time it took to resolve the issue bearable. I felt that initially far too much credence was given to the other party's statements, overl... See more
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Review summary
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What people talk about most
Reviews shaping this summary
speed of settlement although check has not arrived.i contacted admiral law for them toclaim my access off other drivers insurance .was on phone for about an hour wanting me to claim for other things a... See more
Admiral Law handled my case very well. As soon as they took over the communication was excellent. I was kept informed the whole time, talked through how to submit evidence. My case was relatively e... See more
the customer portal was good and easy to use . the case handler was very helpful. there was no need for long telephone conversations ,the portal meant access to your case at any time. When there was n... See more
Company details
Written by the company
Admiral Law are specialists in personal injury claims. If you’ve suffered a personal injury or illness as a result of someone else’s negligence, then Admiral Law can help you get the compensation you are entitled to.
Contact info
Floor 11 Ty Admiral, CF10 2EH, Cardiff, United Kingdom
- enquiries@admirallaw.co.uk
- www.admirallaw.co.uk
4.4
Excellent
13K reviews
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The experience was long waiting and it…
The experience was long waiting and it took 4years to complete my claim.
The last case worker allocated to me Chaise was impressively brilliant in updating me and very professional.
July 3, 2026
Excellent experience
Excellent experience on the phone with Gareth today and the first time I rang.
August 12, 2026
The representative that handled me was…
The representative that handled me was very patient, understanding and helpful.
August 12, 2026
Always friendly and helpful.
August 12, 2026
Smooth Process
Handled my initial call very smoothly and answered all questions clearly.
August 12, 2026
Polite and professional agent
Polite and professional agent, prompt service and support for providing claim details
August 12, 2026
10/10 Customer Service
Customer service agent, Dani took the time to explain the process and answer our questions.
10/10 Customer Service
August 11, 2026
Caller was courteous and positive and…
Caller was courteous and positive and took us step by step through the process
August 11, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Had to chase up so meany things it was…
Had to chase up so meany things it was unbelievable.
So incompetent to say they have their own law firm.
August 11, 2026
Reply from Admiral Law
Dear Mr Danny Howells,
Thank you for your feedback. I am sorry your experience of Admiral Law hasn't been a positive one.
I have escalated your concerns, and a member of the team will be in contact with you.
Yours sincerely
Admiral Law.
Excellent customer service
Excellent customer service.
Customer service agent, took the time to explain the process and answer any questions.
August 11, 2026
I didnt like that things were repeated…
I didnt like that things were repeated and and some things they asked for were not clear
August 6, 2026
The call was answered quickly and…
The call was answered quickly and effciently,
Questions answered and explained making it all easy to understand..
August 11, 2026
Admiral law have been very supportive…
Admiral law have been very supportive to me during my recent incident
August 6, 2026
so helpful and talked me through it…
so helpful and talked me through it all, couldn’t recommend anything better.
August 11, 2026
Gareth was very good with explaining…
Gareth was very good with explaining everything regarding my case and I’m happy with the service
August 11, 2026
Amazing with communication and being…
Amazing with communication and being professional with sorting everything out
August 11, 2026
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