Living in the Netherlands, cycling is a way of life. When I purchased two Ado Air 28 e-bikes for my children, I did so with some reservation; the brand wasn't well-known locally, and I worried about t... See more
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See what reviewers are saying
We can highly recommend ADO E-Bike. The customer service has always been absolutely excellent. Even after more than 2.5 years, they still sent us replacement parts free of charge for repairs. That le... See more
Company replied
I bought an Ado air 30 and already when the package arrived they sent a new bike with a faulty battery, what I mean is that the battery was completely dead! After two weeks of talking with support... See more
FANTASTIC BIKES AND FANTASTIC SERVICE! What a fantastic bike! (Air Carbon). Not only is it so much better than anything else I tried, the support from ADO has been amazing 🤩. Almost instant replies... See more
Company replied
Company details
Written by the company
ADO EBIKE advocates the lifestyle of "Eco-friendly + Sports + Family", with "Lightness" as its brand soul and belt transmission + torque sensor + automatic transmission motor technology as its technical features. It offers high cost-effective folding e-bikes, city e-bikes, compact e-bikes, and fashionable ultra-light carbon e-bikes for global families. With the slogan "Cross Your City, ADO EBIKE", ADO EBIKE empowers users to ride through their cities and beyond.
Contact info
Ronsdorfer Str. 55, 40233, Düsseldorf, Germany
- www.adoebike.com
Breach of guidelines
Exceptional service
ADO and Lin in particular couldn’t do enough to help me fix a problem with an early version of the bike. They even scoured warehouse to find an old part.
May 13, 2025
Unprompted review
Reply from ADO E-Bike
Dear Beau Pere:
Thank you for your recognition and trust in our service team! It is our duty to help you solve the problem in time. Although the process of searching for old parts is tedious, it will not affect your riding experience, and everything is worth it! Your detailed feedback makes us feel warm and inspires us to continue to maintain this enthusiasm and professionalism. No matter what problems you encounter in the future, we will respond as soon as possible and always be your solid backing on the road of riding!
Best regards,
ADO Ebike Team
Appreciation for Excellent Customer Service
Dear ADO Team,
I wanted to take a moment to express my sincere appreciation for the outstanding customer service I have recently received.
About eight months ago, I purchased an electric bike from ADO. Over time, I experienced some ongoing technical issues. Your team worked diligently to address and resolve them, providing continued support and service along the way. Although the problems persisted for a while, I truly appreciated the effort and professionalism shown throughout the process.
Most recently, when another issue arose, you went above and beyond by providing a replacement bike. I was genuinely impressed by this resolution and the care taken to ensure customer satisfaction.
In light of this, I have removed my earlier negative review, which I now realize was written in frustration during a challenging time. I’m pleased to say that my experience has completely turned around, and I am now very happy with both the new bike and the service I’ve received.
Thank you once again for your honesty, commitment, and excellent support. ADO has proven to be a company that stands behind its customers, and I’m truly grateful.
Warm regards,
Ferad Mirzaev
March 31, 2025
Unprompted review
Reply from ADO E-Bike
Dear Ferad Mirzaev:
Hello! We are very warm and honored to receive your letter! First of all, thank you very much for taking the time to share your experience, and thank you very much for giving us the opportunity to make up for our shortcomings. Customer trust and satisfaction are always the driving force for our progress. It means a lot to us to be recognized by you!
We once again sincerely apologize for the troubles we have caused you in the early stage. We always feel the same when we learn that you encounter technical problems during use. I am very glad that the efforts of the team members finally solved the problem, and thank you for your understanding and patience in the process. It is our responsibility to provide customers with reliable products and considerate services. Replacing your car is just what we should do. Satisfying you is the greatest affirmation of our work!
We know that it is not easy to win your trust again. In the future, we will hold ourselves to higher standards, continue to work hard on product quality control and after-sales service optimization, and ensure that every customer can have a safe and pleasant riding experience.
If you have any needs or suggestions during the subsequent use, please feel free to contact us. We hope you will continue to enjoy the joy of riding, and we sincerely hope that ADO can accompany you to explore more beautiful scenery!
Best regards,
ADO Ebike Team
Great bike and customer service first class
Great bike and customer service first class. I fell off my bike and damaged it. They sent me a spare part for free even though it is two years old
May 8, 2025
Unprompted review
Reply from ADO E-Bike
Dear Julie Matson:
Hello, thank you very much for your recognition and praise of our bicycles and customer service team! We were very worried when we learned about the accident, but fortunately you are safe. Providing long-term and reliable services to customers is our commitment that we always adhere to. Even if the vehicle has been used for two years, we hope to do our best to solve the problem for you. Your trust and support are our driving force. If you have any needs in the future, please feel free to contact us. We will escort your cycling journey as always! Sincerely wish you a smooth and safe ride in the future!
Best regards,
ADO Ebike Team
Caveat Emptor
The rims came with holes drilled into them so that the metal filings cut into the tubes causing flats. They literally couldn't even take the time to file them down. The "carbon fiber belt" snapped. The replacement belt came apart in a couple of weeks. The hydraulic brakes completely failed. The advertising is inaccurate and many reviews claim the bike comes with a Gates carbon fiber belt. In actuality, all of the components are cheap imitations. And the "support team" is just helpless AI drivel.
May 2, 2025
Unprompted review
Reply from ADO E-Bike
Dear Customer,
We are very sorry for giving you such a bad experience. We take your concerns very seriously. For example, problems such as improper rim drilling, broken belts, brake failure, and non-compliance with the promotion should not happen. This is a serious dereliction of duty and a failure in product quality control and promotion management. We will record and investigate thoroughly.
We sincerely hope to be able to resolve these issues for you and give you a satisfactory solution. We have arranged for someone to contact you and we will do our best to make up for the inconvenience caused to you.
Once again, we express our sincerest apologies and hope you can give us a chance to make amends.
Sincerely,
ADO Ebike Team
Great Bike Overall But Poor Quality Inspection
My first E-Bike experience has been nothing but stress. Decided to purchase the ADO Air 20 Pro after much research and watching YouTube reviews. Received the bike super excited just to find that the rear left fork had a defect/damage to the paint. Large chunk/gouge missing with scratches nearby. Reported this directly to the seller who forwarded the photos to ADO. Took over a week to get a reply and was simply offered a free phone mount and helmet. Since then I’ve also discovered a popping/knocking noise from the rear. After investigating myself it seems to the spokes tension are causing the noise as the wheel rotates under load. I’ve not had the bike taken to a repair shop to be looked at to see if they can fix the noises from the back wheel. The defect in the paint I was willing to overlook given that the bike isn’t going to stay looking perfect forever but now with the constant noise coming from the back if it’s not fixed I will be arranging a return for the bike. The two issues I’ve got really does make me question the overall quality checks carried out during manufacturing. With all the stress of back and forth messages with the seller and them ADO it really has taken away from the fact the bike itself despite its faults really is great to ride and I love the features of the rear indicators and the digital screen. Power of the motor is perfect too easily getting me up hills and build up speed quickly from lights. The only other concern I have is that the advertised range is 100km and the max I’ve got is about 45km. Even with slightly cold weather in the mornings and me being slightly over the weight listed in the range small print online I wouldn’t expect the battery to deliver under half. Just to add I only use level 1 or 2 assist and on eco mode and majority of my commute is along a flat canal. I’ll update once my repair has been completed and whether or not I end up returning the bike.
April 1, 2025
Unprompted review
Reply from ADO E-Bike
Dear Jamie Sterling:
Hello!
We understand your dissatisfaction and disappointment very well, and we apologize for the problems you have encountered. Regarding the paint defects on the left rear fork and the noise at the rear, we can provide you with a reasonable repair plan.
In order to communicate with you quickly and accurately and solve the problems you face in an efficient way, please provide your email information or order information so that we can contact you. We will solve the problems you provide with a rigorous and responsible attitude until all your troubles are properly resolved.
Once again, we apologize for giving you such a bad shopping experience, and sincerely hope that you can provide relevant information as soon as possible so that we can quickly start problem solving work
ADO EBIKE TEAM
I ordered folding e bike as a birthday…
I ordered folding e bike as a birthday present. I payed 1500 for it and my payment and order was succeful. On official web it is stated that shippement will be in 7 days, but after 2 weeks I got an e mail from ADO that they don't ship to Croatia. I feel I have been scamed by this seller. After I lost my time on shopping and waiting for percel, I'm afraid I will loose 1500€. The present is alrady ruined. Shitty company, shitty service.
March 30, 2025
Unprompted review
Reply from ADO E-Bike
Dear Matej Jelović:
Hello!
We are very sorry that this shopping experience has brought you an extremely unpleasant experience. Due to logistics restrictions, we are unable to ship the folding electric bicycle you ordered to Croatia. If you have other delivery addresses, please contact us in time and we will arrange delivery for you as soon as possible.
At the same time, if you choose to refund because you cannot receive the goods, we will immediately refund you in full to ensure that your funds are safely returned and you will not suffer any losses.
Once again, we sincerely apologize to you.
Retired Engineer's Toy
At 72, I wanted a “smart” bike that’s light (bad shoulder) and clean (belt drive = no stains). The Air Carbon’s app shows my weekly km like a game – hit 100km/month now! Folds flat to store next to my golf clubs. Only quirks: Perfect for flat bike paths; skip it if your area has hills.
February 26, 2025
Reply from ADO E-Bike
Hi, thank you so much for your thoughtful feedback! We're thrilled to hear that the Air Carbon has been a great fit for you! It's great to know it's easy to store and works well for your riding style. We appreciate your insights and hope you continue to enjoy many more smooth rides!
Best regards,
ADO Ebike Team
So happy with my purchase!
I got my ADO Air 20 pro during Black Friday, and the discount made it such a great deal. The bike performs excellently, and the customer service was fantastic.
February 24, 2025
Reply from ADO E-Bike
Hi, we are glad to hear you're enjoying the Air 20 Pro and had a great experience with our customer service. Wishing you many smooth and fun rides ahead!
Best regards,
ADO Ebike Team
Outstanding bikes, value and aftersales service
I purchased an ADO Air 20 in February 2024 and I absolutely love it. I had a couple of small issues when it first arrived and ADO were quick to respond and resolve.
In fact I was so impressed that I offered to be an unpaid Admin on the group to help with questions. I believe their service is now outstanding considering the 10,000's bike they sell Worldwide.
March 4, 2025
Unprompted review
Reply from ADO E-Bike
Hi Lee, thank you so much for your support and for sharing your experience! We're thrilled to hear that you love your ADO Air 20 and appreciate our customer service. It means a lot to us that you're even helping others in the community—your enthusiasm and support truly make a difference! Happy riding!
Best regards,
ADO Ebike Team
Great Customer Service Despite a Shipping Delay
My bike arrived three days late due to a carrier issue, which was frustrating at first. However, Ado immediately apologized and went the extra mile by sending me a free rear rack as compensation. The bike itself is fantastic, and their quick, thoughtful response made me feel truly valued as a customer.
February 11, 2025
Reply from ADO E-Bike
Hi, thank you for your understanding and for sharing your experience! We're really sorry about the shipping delay, but we’re glad to hear our team was able to make it right for you. We’re so happy you're enjoying the bike, and we truly appreciate your feedback. If you ever need anything else, don’t hesitate to reach out!
Best regards,
ADO Ebike Team
My Weekend Trail Buddy
Bought the Beast 20F on a whim for forest trails near my cabin. Wasn’t sure about the fat tires at first, but holy cow – they eat up roots and rocks like nothing. The 7-speed Shimano gears are clutch for switching between climbs and flats. Only gripe? It’s a tank to lift onto my car rack. Worth it for the ride, though.
February 9, 2025
Reply from ADO E-Bike
Hi, It's awesome to hear you’re loving the Beast 20F! Those fat tires really do make a difference on rough terrain. We get that lifting it onto a rack can be a bit of a workout, but we’re glad the ride makes up for it. Enjoy your adventures!
Best regards,
ADO Ebike Team
Ordered the bike on Tuesday
Ordered the bike on 11th, website says 24 - 48 hours delivery. Bike still not here and wont be here until 19th apparently. All you can do is talk to an ai on chat who just goes round in circles basically telling you not there fault.
February 16, 2025
Unprompted review
Reply from ADO E-Bike
Dear John Green:
Hello! Thank you very much for your feedback on the problems encountered during the bicycle transportation process. We feel deeply guilty and sincerely apologize for bringing you such an unpleasant experience.
After receiving your feedback, we contacted the logistics company as soon as possible, detailed the situation of the transportation, severely criticized them for failing to deliver on time, and asked them to further optimize the logistics process, improve transportation efficiency, and avoid similar situations from happening again.
We found that your bicycle has been successfully signed for, and we finally put down our worries. Although you finally received the bicycle, the unexpected waiting time during this period still caused you a lot of inconvenience, for which we apologize to you again.
At the same time, we have also comprehensively reflected on and improved the service quality of the website customer service. We are well aware that you did not get a satisfactory response when communicating with the customer service in the chat room before, which is a serious shortcoming of our service. In the future, we will strengthen the training of the customer service team, improve their professionalism and service awareness, and ensure that every customer's problem can be solved in a timely, accurate and effective manner, so that you will no longer feel that you are going around in circles and not getting a real response.
If you encounter any problems while using the bicycle, whether it is a product quality problem or a question about use, please feel free to contact us. We will do our best to serve you and give you a good experience.
Thank you again for your understanding and support. I hope you will like your new bicycle and enjoy the joy of riding!
ADO Support Team
My Air 20
This bike makes getting around so much easier. It’s light, folds up quickly, and has just the right amount of power for city riding. Delivery took a bit longer than expected, but customer service kept me updated. Loving it so far.
February 14, 2025
Reply from ADO E-Bike
Hi Mason, It's great to hear you're enjoying your Air 20! The lightweight and foldable design make city commuting a breeze. We appreciate your patience with the delivery, and we’re happy our customer service team kept you informed. Wishing you many smooth rides ahead!
Best regards,
ADO Ebike Team
My Weekend Coffee Ride Companion
Bought the Air Carbon for relaxed weekend rides around the neighborhood. The upright seating position is super comfortable (no more sore back).
February 11, 2025
Reply from ADO E-Bike
Hi Arlo, thank you for sharing with us about your perfect weekend ride! We're glad you're enjoying the comfort and smooth experience of the Air Carbon. Wishing you many more relaxing coffee rides ahead!
Best regards,
ADO Ebike Team
So far things are not going so great on…
So far things are not going so great on newly purchased Ado. They sent the CE and not the International version as ordered. I have contacted them a half a dozen times about this issue and they have not gotten back in touch with me.
As some of your reviews have indicated, don’t trust the YouTube hype on this bike. Customer service and satisfaction is non existent. ~~~~
As a next day follow up on this, perhaps, I could be a little wrong with an overly hasty judgment. They did get back to me and maybe explained that the bike I received is the International version. Seems as if their nomenclature is complicated on these.
The bike was well put together. And is surprisingly well built for this kind of money though it may only do 90% of what I expected of it.
In other words, I’ll probably get my money’s worth out of it.
February 7, 2025
Unprompted review
Reply from ADO E-Bike
Dear Sam:
We are very sorry for the unpleasant shopping experience you have had. We are very sorry to hear that your newly purchased Ado bicycle has encountered these problems.
Here, we would like to clarify that we did send you the international version. Our staff has sent you a detailed explanation and instructions using the official@adoebike.com email address, hoping to make you understand the situation clearly.
At the same time, regarding your mention of not receiving a reply after six attempts, we carefully searched the records using the name in your message and found that the first email you sent to us was on February 11, which was in the early morning hours in China and the relevant colleagues did not see it in time. However, once we were at work, we responded to you immediately.
We are well aware of the importance of customer service and satisfaction, and we are really sorry for causing you such trouble this time. We will continue to optimize our processes to ensure that similar situations will not occur again, and provide you and other customers with better and more efficient services.
If you have any questions or need further help, you can contact us at any time and we will do our best to solve the problem for you. Once again, we apologize for the inconvenience caused to you and hope to regain your trust.
Best wishes!
ADO EBIKE TEAM
Reply from ADO E-Bike
Hi Seraphim, thank you for your feedback! We're glad you love the design and performance of the carbon belt and brakes. Enjoy your rides!
Best regards,
ADO Ebike Team
Bottom bracket failed after 200km of…
Bottom bracket failed after 200km of normal use. The selling company "e-bikes direct" responded well and stayed in touch, but it took two weeks to get the part and ADO and e-bikes direct refused to pay for the labour costs at my local bike shop. Im good with bikes, but there was no way I could have put the new BB in on my own.
January 8, 2025
Unprompted review
Reply from ADO E-Bike
Dear Customer:
Hello!
We understand your concerns about the failure of the bottom bracket after 200 km of normal use. Since you did not purchase the bike through the ADO official website, we can provide you with technical consultation and parts replacement services.
However, regarding the reimbursement of the labor costs of the local bicycle shop, please communicate with the customer service "e-bikes direct" of the shop where you purchased the bike. Because the relevant fee policies may be formulated and implemented by them, we cannot directly handle this part of the fee reimbursement.
If you have any questions about technical consultation or parts replacement, please feel free to contact us and we will do our best to assist you in solving the problem.
Best Wishes!
ADO EBIKE Team
1 month of ownership, already multiple issues
I've owned my e-bike for a month, and I've already had to contact customer service multiple times because there have been multiple issues. First, they didn't give me enough screws to assemble the e-bike. Then, almost immediately after turning the e-bike on for the first time, an error came up when I tried to put the bike in hybrid mode. And then, I actually tried to use the e-bike, I found that I had to pump the tires every time I wanted to ride it. I HAD TO PUMP MY NEW BIKE'S TIRES EVERY TIME I RODE IT BECAUSE THE TIRES KEPT LOSING AIR. I basically rode to work with my bike pump in my backpack because I knew that I'd need it.
This e-bike is a joke. A Dece Oasis is a joke.
December 20, 2024
Unprompted review
Reply from ADO E-Bike
Dear Customer:
Hello!
We would like to express our sincerest and deepest apologies for the series of bad problems you have encountered in the past month of using our electric bicycles. This is seriously contrary to our philosophy of always pursuing to provide customers with high-quality products and services. We are well aware that we have caused you great trouble and inconvenience, and we are deeply guilty for this.
None of these problems you reported can be ignored. We have attached great importance to it and quickly formed a professional problem handling team, determined to completely solve your problems. In order to handle your problems more efficiently and accurately, please provide your email address or order number. Once we obtain your relevant information, our specialist will contact you as soon as possible.
Whether it is a problem of hybrid mode error, frequent tire leakage, or insufficient number of screws during assembly, we will arrange professional technicians to follow up throughout the process. For the problem of missing screws, we will immediately reissue the required screws for you; for hybrid mode failures, technicians will understand the specific circumstances of the error in detail, and quickly diagnose and repair the problem with professional knowledge and rich experience; for tire leakage, we will arrange to check the tire condition. If it is determined to be a quality problem, we will replace the new tire for you in time to ensure that you will no longer be troubled by this in your subsequent riding.
Once again, we express our deepest apologies and sincerely hope to regain your trust and satisfaction through practical actions. If you have any other thoughts or questions before providing information, please feel free to contact us and we will serve you wholeheartedly.
Best wishes!
ADO EBIKE Team
Stop spamming me with emails!
Stop spamming me with emails!! I unsubscribed and still getting emails from alternative 01 02 03 emails.
January 16, 2025
Unprompted review
Reply from ADO E-Bike
Dear Customer:
Hello!
We are very sorry to cause you such trouble. We fully understand your annoyance with receiving frequent emails. In order to completely solve this problem, please provide us with the specific email address where the email was received. We will immediately set it up in the system to ensure that you will not receive similar emails again.
We apologize again for the unpleasant experience caused to you and will definitely work hard to improve and avoid such situations from happening again.
Thank you for your feedback and cooperation.
Best wishes!
ADO EBIKE Team
After purchasing the ADO Air Carbon
After purchasing the ADO Air Carbon, I can confidently say it was an excellent choice. I reached out to their customer support with a few questions beforehand, and they were outstanding. Their team was quick to respond, highly professional, and extremely supportive, ensuring I had all the information I needed. This experience, coupled with the top-notch product quality, makes ADO a brand I strongly endorse.
July 19, 2024
Reply from ADO E-Bike
Hi Alexandre, thank you for your wonderful feedback! We're delighted to hear that you’re enjoying the ADO Air Carbon and that our customer support team provided you with outstanding service. Your kind words about both the product quality and your overall experience mean a lot to us. Thank you for your endorsement, and we hope you continue to enjoy your rides!
Best regards,
ADO Ebike Team
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