Living in the Netherlands, cycling is a way of life. When I purchased two Ado Air 28 e-bikes for my children, I did so with some reservation; the brand wasn't well-known locally, and I worried about t... See more
Company replied
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See what reviewers are saying
We can highly recommend ADO E-Bike. The customer service has always been absolutely excellent. Even after more than 2.5 years, they still sent us replacement parts free of charge for repairs. That le... See more
Company replied
I bought an Ado air 30 and already when the package arrived they sent a new bike with a faulty battery, what I mean is that the battery was completely dead! After two weeks of talking with support... See more
FANTASTIC BIKES AND FANTASTIC SERVICE! What a fantastic bike! (Air Carbon). Not only is it so much better than anything else I tried, the support from ADO has been amazing 🤩. Almost instant replies... See more
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Company details
Written by the company
ADO EBIKE advocates the lifestyle of "Eco-friendly + Sports + Family", with "Lightness" as its brand soul and belt transmission + torque sensor + automatic transmission motor technology as its technical features. It offers high cost-effective folding e-bikes, city e-bikes, compact e-bikes, and fashionable ultra-light carbon e-bikes for global families. With the slogan "Cross Your City, ADO EBIKE", ADO EBIKE empowers users to ride through their cities and beyond.
Contact info
Ronsdorfer Str. 55, 40233, Düsseldorf, Germany
- www.adoebike.com
Breach of guidelines
Great Purchase, Smooth Ride
The ADO Air Carbon is exactly what I needed. I've been using it for a couple of weeks, and it's been a pleasure. Very happy with my purchase!
December 17, 2024
Reply from ADO E-Bike
Hi Samuel, thank you for sharing your feedback! We're so glad to hear that the ADO Air Carbon is exactly what you needed and that you're enjoying the smooth ride. It’s great to know you're happy with your purchase! If you ever need anything, don’t hesitate to reach out. Enjoy your rides!
Best regards,
ADO Ebike Team
Fantastic experience with ADO
This is my second bike from Ado, and I'm really impressed with Air Carbon. It's light, fast, and easy to carry, which makes it perfect for my daily commute. Their customer service was excellent, and they kept me informed throughout the entire process. Can't recommend it enough!
December 5, 2024
Reply from ADO E-Bike
Hi Corrinne, thank you so much for your wonderful feedback! We're thrilled to hear that the Air Carbon is a perfect fit for your daily commute and that you're impressed with its performance. It's great to know you had a smooth experience with both the bike and our customer service. We truly appreciate your recommendation and look forward to supporting you again in the future!
Best regards,
ADO Ebike Team
Bad technical support
Support is really bad. I tell them exactly about the problems I am having with my bike and without further analysis, they give suggestions that are completely irrelevant to my question. Really annoying! My bike is only 6 months old and within warranty and the PA is already malfunctioning. They sent me a throttle to install but that is not allowed in the Netherlands, otherwise the e-bike becomes a scooter or moped and then you need license and registration. The support team has been sending me links to videos for more than a month while in fact it is a hardware problem. There is no local support to help. I have given up!
Update March 8th, 2025: I eventually got in touch with someone from the Support Team who has been really dedicated and helpful! She tried to resolve the issue by arranging transport and having the bike sent to their local office in Germany. Unfortunately, there were some challenges each time. Eventually she had a replacement bike sent to me which works like a charm! So I am really grateful to her, thank you!
November 25, 2024
Unprompted review
Reply from ADO E-Bike
Dear Customer:
Hello!
First of all, we would like to express our sincerest and deepest apologies. These unpleasant experiences you have encountered are completely contrary to our original intention of providing customers with quality services. We feel extremely guilty for this and have caused you great trouble and inconvenience.
We have attached great importance to your feedback. Regarding the throttle that was sent to you before, you can remove it by yourself, and it will not have any impact on the normal use of your bicycle. Please leave your order number, and we will immediately arrange a professional and experienced team to take over your problem. They will conduct a comprehensive, in-depth and accurate diagnosis and repair of the hardware failure of your bicycle to ensure that your bicycle can be restored to normal use as soon as possible, so that you can enjoy the fun of riding with peace of mind.
In the subsequent processing process, we will maintain close communication with you and promptly feedback to you on the progress and results of the processing. Once again, we apologize to you for our previous shortcomings. Thank you for your understanding and patience. We will do our best to make up for the previous mistakes and provide you with a satisfactory solution.
Sincerely regards
ADO Ebike Team
Bike works for only 45 days
Bike works for only 45 days
Warning! Don't buy, it's a cheap but not valuable. I bought air20, as it's affordable, but it's total waste of time and money, the power stops working after sometime, replacement parts doesn't work as per some videos on youtube.
Plus if you return bike, you have to pay depreciation cost, so it's total loose of money and time. Just buy non-electric bike or buy loose 1100 dollar, and you loose time.
October 4, 2024
Unprompted review
Reply from ADO E-Bike
Dear Customer:
Hello!
We are deeply sorry and attach great importance to your unsatisfactory feedback. In order to help you solve the problem as soon as possible, please provide your order number or email address, and we will immediately arrange for professionals to contact you to deal with it. We are well aware that this situation has caused you great trouble, and you have an unpleasant experience in terms of time and money.
We will do our best to investigate the problems you mentioned, such as the power supply stopping working and the ineffective replacement of parts. We will live up to your trust and strive to give you a satisfactory solution to minimize your losses. We also hope to regain your confidence in our products. Once again, we sincerely apologize for the inconvenience caused to you and look forward to your reply so that we can quickly carry out follow-up work.
Sincerely regards
ADO Ebike Team
1+ year review - Can't recommend
This is my full review for the ADO ebike air 20.
Supported via indiegogo; I picked this bike because of the looks and all the improved features it promised.
- After almost 1 and a half year later, damn what a mistake. Parts on the bike are so bad, we keep getting replacements... and now the warranty is expired(1 year only?!?) I have to pay for the parts myself.
- First week, bike stopped working(engine died) had to get a completely new bike!(took weeks to get it)
- New bike, problems with squeaky breaks, unaligned tires/spokes/breaks, battery also malfunctioned. Had to sent it back to their repair shop for fixes.
- Got it back weeks later, still had issues, was a bit better then before. Battery was replaced.
- Saddle broke off randomly when driving. Got a new one via warranty. !!DANGEROUS!!
- Paint starts to wear off from the simplest touches!
- One pedal broke off, bought new ones myself.
- Still issues with alignment with brakes, paid bikeshop for new ones to fix issue.
- Flat tires 3 times total, tires have no puncture resistance at all.
- Spokes started to break off rear tire, had to pay for new ones myself.(support in progress) have to pay myself!
- Peddle assist stopped working completely, (support in progress) have to pay myself!
To all this I can add a ton of problems with the app. bike-bell broke off, tons of waiting time for fixes and more!
The support team is doing a great job, but the bike is just simply not worth the price in this state!
Have had many friends about it, and sadly I can't recommend this bike to anybody! Perhaps their new "pro" version is better, who knows?!
December 11, 2024
Unprompted review
Reply from ADO E-Bike
Dear Customer:
We are very sorry and sincere to see that you have given such an evaluation of ADO Ebike AIR20. We would like to express our deepest apologies. You have encountered so many troubles during use, which is definitely not our original intention.
We attach great importance to the series of problems you mentioned and have conducted in-depth investigation and reflection. We have strengthened the quality control link to ensure that similar situations are greatly reduced in subsequent products.
Regarding the setting of only one year of warranty, this is the result of comprehensive consideration of industry standards and cost and other factors, but we also understand that this has caused inconvenience to you in subsequent repairs. We are re-evaluating the warranty policy and hope to provide users with more reasonable and more complete after-sales protection while ensuring the operation of the enterprise.
In terms of service, although you recognize that our support team has performed well, we know that there is still a lot of room for improvement. We are increasing the training of technicians, optimizing the maintenance process, and improving the response speed, striving to solve problems more efficiently and thoroughly when users encounter problems.
In response to your problem, we have discussed with the support team how to better solve your problem. We will contact you through support@adoebike.com to find a solution that satisfies you.
We know how important an excellent electric bicycle is to you, and we also understand that your past experience has made you lose confidence in our products. But please believe that we have been working hard to improve and perfect it. The newly launched "Professional" version has condensed a lot of our efforts and technological innovations. Whether in the quality of parts, vehicle performance or after-sales service, there has been a qualitative leap. We hope that you can give us a chance to win your trust again with practical actions, and we also look forward to your continued attention to our development and progress. Once again, we apologize for the unpleasant experience brought to you.
A very nice and solid bike
Rides very well, looks good. The service regarding delivery and answering questions via email also went very well.
June 6, 2024
Reply from ADO E-Bike
Hi Ada, thank you so much for your positive feedback! We're thrilled to hear that you're enjoying the ride and the look of your bike. It's also great to know that the delivery and customer service met your expectations. If you ever have any more questions or need assistance, feel free to reach out. Enjoy your cycling experience!
Best regards,
ADO Ebike Team
Fantastic bike
The Air 20 Pro is perfect for getting around town. The turn signals are a nice feature, and it folds up easily.
November 19, 2024
Reply from ADO E-Bike
Hi Quirin, thank you for your feedback! We're so glad to hear that you're enjoying your Air 20 Pro. The turn signals are definitely a great feature for safety and convenience, and we're happy to know the folding mechanism is working well for you. If you have any other thoughts or questions, feel free to reach out! Enjoy your rides!
Best regards,
ADO Ebike Team
Pretty Impressive!
I recently got the Air 20, and I have to say, it's pretty impressive! The sound quality is fantastic, and it really makes a difference during my workouts. I'm happy with my purchase!
November 17, 2024
Reply from ADO E-Bike
Hi Helena, thank you for sharing your thoughts! We’re thrilled to hear that you’re impressed with the Air 20 and that it’s making a noticeable difference during your workouts. It’s always great to know our bikes are helping to enhance your experience. If you ever have any questions or need assistance, don’t hesitate to reach out. Happy riding, and we hope you continue to enjoy your Air 20!
Best regards,
ADO Ebike Team
Super Sturdy!
The Beast 20F feels really solid, and I love how durable it is. I've taken it over some bumpy trails, and it just handles everything like a champ!
November 17, 2024
Reply from ADO E-Bike
Hi Lidia, thank you for your feedback! We're thrilled to hear that the Beast 20F is exceeding your expectations and handling tough trails with ease. Enjoy the ride!
Best regards,
ADO Ebike Team
Fun and Practical!
I'm loving my Air 20! It's fun to ride and makes getting around town a breeze. It's worth it for the performance and speed!
November 16, 2024
Reply from ADO E-Bike
Hi Warren,
Thank you for sharing your experience with the Air 20! We're thrilled to hear that you're enjoying the ride and finding it both fun and practical for getting around town.
Your satisfaction with the performance and speed means a lot to us. If you ever have any questions or need assistance, please don’t hesitate to reach out.
Best regards,
ADO Ebike Team
Poor Affiliate Support
Good bikes, but their affiliate program is disappointing. No responses to commission inquiries despite multiple attempts. We've stopped promoting them as they seem to not care about paying their affiliates
November 28, 2024
Unprompted review
Reply from ADO E-Bike
Hi Mahesh,
Thank you for sharing your concerns with us. We deeply regret the inconvenience you’ve experienced with our affiliate program and sincerely apologize for any frustration caused.
Please rest assured that we take this matter seriously and will contact you immediately to address your commission inquiries and resolve the issue.
We appreciate your understanding and patience, and we’re committed to making this right.
Best regards,
ADO Ebike Team
Something worth knowing is Ado bikes…
Something worth knowing is Ado bikes will charge you 30% of the price if you order a bike from them and then change your mind and want to return the bike....they call this a restocking fee so beware
November 11, 2024
Unprompted review
ADO Air Carbon: stylish, practical, and great value for money. Excellent support.
The company has truly excellent customer support. They respond quickly and make every effort to resolve any potential issues to everyone's satisfaction, which is, in the end, one of the most important factors for me. Even if a problem arises, a company's willingness to communicate openly and address the issue is a huge plus.
I purchased the ADO Air Carbon. I've been using it for about 3 months at the time of this review. It's genuinely one of the most beautiful electric bikes—it’s an absolute pleasure to ride. It’s comfortable, agile, and easy to assemble and disassemble. While it’s a bit heavier than I initially expected (weighing 15 kg including the battery), it’s still light enough to lift and transport, even for a woman. It handles road obstacles effortlessly (and our curb-to-street transitions are terrible).
I especially loved the pedals—they may be small, but they offer excellent grip and don’t slip with any kind of footwear (not even when wearing dress shoes). The monitor is easy to use and remains highly visible even in bright sunlight.
This is truly an excellent little bike for daily commuting—it gets the job done and looks fantastic while doing it. The battery lasts at least 60 kilometers on a single charge (likely more, but I haven’t tested that limit yet). There are plenty of accessories available, and I personally find the kickstand and fenders very useful. The bag is also super practical, offering enough space for gloves, winter gear, or a water bottle.
The GPS bike tracking and app features are interesting additions.
Great value for the money.
November 22, 2024
Unprompted review
Reply from ADO E-Bike
Hi Martina,
Thank you so much for sharing such a detailed and glowing review of your experience with the ADO Air Carbon! We're thrilled to hear that you're enjoying the bike and that it's meeting your expectations, both in terms of style and performance.
We truly appreciate your kind words about our customer support—we always strive to ensure a smooth and satisfying experience for our customers.
If you ever need further assistance or have any questions, please don’t hesitate to reach out. Wishing you many more enjoyable rides with your ADO Air Carbon!
Best regards,
ADO Ebike Team
Reply from ADO E-Bike
Hi Kevin,
Thank you for sharing your experience! We’re delighted to hear that you’re enjoying your Air Carbon and finding its lightweight design so convenient. Your satisfaction is our top priority, and it’s wonderful to know the bike is meeting your expectations.
If you have any questions or need assistance, feel free to reach out. Wishing you many enjoyable rides ahead!
Best regards,
ADO Ebike Team
Reply from ADO E-Bike
Hi Harry,
Thank you for your kind words! We're thrilled to hear you love your bike and that the delivery was quick. If you ever need assistance or have any questions, feel free to reach out.
Enjoy your rides!
Best regards,
ADO Ebike Team
Needs a Better Manual
I've been riding the Air 20 Pro for a while now, and while it's fun, the manual could really use some improvement. Better instructions would definitely help!
October 23, 2024
Unprompted review
Reply from ADO E-Bike
Hi Harper, thank you for your feedback! We’re glad you're enjoying the Air 20 Pro, and we appreciate your suggestion about the manual. Clearer instructions can make a big difference, and we’ll pass your feedback along to our team for future improvements. If you have any questions, feel free to reach out to us anytime. Happy riding!
Best regards,
ADO Ebike Team
Reply from ADO E-Bike
Hi Benjamin, thank you for your feedback. We apologize for the delay, as our goal is to provide high-quality service to our customers. Please email our support team at support@adoebike.com, and they will be happy to assist you. We’re continuously working to improve our delivery times, and we greatly appreciate your understanding and support.
Best regards,
ADO Ebike Team
Reply from ADO E-Bike
Hi Noah, thank you for sharing your experience! We're glad to hear our support team was able to assist you quickly and effectively. If there's anything more we can help with, please don't hesitate to reach out. Enjoy your ride!
Best regards,
ADO Ebike Team
Solid bike with excellent customer service
This bike is a game-changer for me! It rides great, folds up nicely, and the turn signals are a nice bonus. Shipping was a bit slow, but customer service was super helpful and kept me updated the whole time. Definitely recommend!
October 16, 2024
Reply from ADO E-Bike
Hi Rutger, thank you so much for sharing your experience! We're delighted that you love the bike. Apologies for the shipping delay, but we’re glad our customer service team could assist along the way. Enjoy your rides, and thank you for recommending us!
Best regards,
ADO Ebike Team
Reply from ADO E-Bike
Hi Camilo, thank you for your feedback! We're thrilled to hear that your Air 20 is meeting your expectations for daily commuting and that you find it a great value. Wishing you many enjoyable rides ahead, and if you ever have questions or need support, feel free to reach out!
Best regards,
ADO Ebike Team
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