Adrian Flux Reviews 

42,290
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 4,874 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being extremely helpful, friendly, and well-informed when handling policy details and answering questions. Consumers truly appreciate speaking directly with a knowledgeable human agent instead of dealing with automated systems, which keeps the process efficient and straightforward. Reviewers often mention that getting suitable coverage arranged takes very little time, resulting in a very pleasant overall journey. However, some customers also noted issues with aggressive upselling tactics or unexpectedly steep renewal quotes that increased costs significantly. A few other people also felt that certain administrative fees were too high or experienced frustrating communication breakdowns.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting that representatives are extremely... See more

Service

People report positive experiences with service, highlighting polite and attentive staff who answer calls... See more

Price

Reviewers mention ambiguous feedback about price, as experiences vary significantly among customers. Many... See more

Customer service

Clients share positive opinions on customer service, highlighting that representatives are friendly,... See more

User experience

Customers had positive experiences with user_experience, highlighting a straightforward and efficient process... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Spoke with very helpful agent. But still waiting for confirmation on my no claims bonus proof even having emailed my last three insurance companies certificates. And confirmation that my no claims... See more

Rated 4 out of 5 stars

Great to talk with someone but a little too much oversell beyond what I wanted on the day. I understand why this has to be but as I have paid more than other quotes given there’s no need to convince m... See more

Rated 4 out of 5 stars

The company representative understood my Vehicle, my Requirements and Expectations. I was offered the cover to suit my situation at a competitive and sensible price. I am not too aux fait with 'phones... See more

Rated 4 out of 5 stars

Previous insurer was hiking my premium for renewal by 33%. I have a clean driving record. Tried Adrian Flux and although the premium is higher than last year, it is still much improved on my last i... See more


Company details

  1. Insurance Agency

Written by the company

Specialist Car Insurance provider in the UK offering cheap car insurance quotes for all risks including hot hatch, modified, american, kit cars, motorbikes, motorhomes, classics and imports.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

42K reviews

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4.4

All reviews

(42,290)

4,567 reviews in the last 12 months

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Rated 3 out of 5 stars

idiot neighbour…

When an idiot neighbour backed off his drive into me you were exellent at supplying a replacement vehicle.
It took 6 to 7 weeks to fix, when my local Ford garage would have taken 2 weeks. The biggest blow was my premium doubled through no fault of mine

May 10, 2026
Rated 1 out of 5 stars

Beware of very poor selling tactics

I pick this company specifically for the guaranteed value insurance. The agent happily up sold certain extras and took the money and only when I asked if the value was now guaranteed did he mention that the insurance company would need to make that decision! I asked what I needed to do to get that and how long that would take and he didn’t know. When I pushed he phoned them and came back saying the wait time was currently 2-3 weeks. The cooling off period was 2 weeks and if value was not agreed I was going to be left with a basic policy costing me more than my present provider!
I cancelled the insurance and it took a week to have the money refunded.
Ever since I have been bombarded with emails from them about the policy despite further emails and phone calls asking them to desist.
Appalling selling behaviour and customer service.

July 27, 2026
Adrian Flux logo

Reply from Adrian Flux

Hi Wendy,

Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet expectations.

Your comments have been noted and will be used to help improve our service moving forward.

Kind regards

The Adrian Flux team

Rated 1 out of 5 stars

Insured my caravan through Adrian Flux

Insured my caravan through Adrian Flux. 2 weeks later I contacted Adrian Flux by phone to give them a new storage address. I was charged £30.00. I feel this charge is a total rip off.

July 27, 2026
Unprompted review
Adrian Flux logo

Reply from Adrian Flux

Hi Stephen,

Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet expectations.

Your comments have been noted and will be used to help improve our service moving forward.

Kind regards

The Adrian Flux team

Rated 4 out of 5 stars

I was ringing in to inform you

I was ringing in to inform you that my car was being scraped & that I would not be renewing the insurance on this car. The gentleman that took my call was brilliant & very helpful & gave me info about my no claims bones.
Very happy with him.

July 30, 2026

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