I have worked with ADS for over four years. Their products are excellent but what also distinguishes them is their focus on customer service and attention. Importantly this extends beyond the sale and... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Second time of using ADS: first time for wifi cabling and this time for TV problems. They arrived promptly, were friendly and courteous, and quickly diagnosed the problem. Went up onto a difficult roo... See more
We had an ongoing pixelating issue with our TVs and Sky Q. Sky couldn't come out until early January 2023 to investigate. Popped into ADS's showroom in St Albans on the 9th December, engineers visi... See more
I cannot recommend ADS highly enough. We have a very challenging town house which presented many problems in terms of height and difficulties with cable routing. The ADS team led by Andrew were outsta... See more
Company replied
Company details
Written by the company
ADS Smart Home Ltd are a family run business and have been trading for just over 15 years now, although many of our staff and directors have been working in the industry for longer. We cover both domestic and commercial installations and have a major client list stretching from the private, government and development sectors. We now install television with many other avenues of audio-visual and home automation including CONTROL4, Centralised TV systems, sound systems, Wifi and Data connection, CCTV, Alarms and Home Cinema (see our website for full details). We pride ourselves initially on our high level of customer service as well as the quality of our work. As a family run business, we try to offer that little bit extra taking care of customers from start to finish and offering a 12-month warranty service that is always honoured should our parts fail within that time. Field of Services… Complete Installation of… • Digital Television and Radio Aerials • Fixed European and International Satellites • Freesat • Sky plus HD and SkyQ • Satellite and Sky Multi-room • CONTROL4 Home automation • Centralised TV Systems • Sound Systems • Wifi and Data connection • CCTV Systems • Alarms Systems • Home Cinema & Projectors • New Media cabling and networking systems. • Installation of LCD and Plasma SMART Television. • Domestic and Commercial IRS Systems • Discrete wiring and discrete entertainment solutions. Customer Service As voluntary members of the CAI plus & CEDIA scheme, we are proving a commitment to our customers to provide installations of a high standard. This means that our customers receive a high level of professionalism. All installation engineers undertake a criminal disclosure (CRB) check to ensure you receive an honest and reliable service. All our senior engineers have a minimum of 3 years experience within the trade, in order to provide the best audio-visual installation advice and customer service. All engineers are qualified to work with unlimited height restrictions and are fully insured. This gives our clients total peace of mind knowing that our staff can complete projects on high buildings or apartment blocks safely. Quality Guarantee With each installation, we offer a one-year full guarantee of our work from the installation date. Health and Safety ADS are committed to maintaining very high levels of Health and Safety for staff and customers alike. This is demonstrated by our various company accreditations shown.
Contact info
22 Holywell Hill, AL1 1BZ, St Albans, United Kingdom
- 0800 876 6258
- info@adsukltd.com
- www.adsdigital.co.uk
4.8
Excellent
599 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Jamie did a great job
Jamie did a great job, he was on time, called 15 mins before arriving and was friendly and helpful.
March 16, 2019
Unprompted review
Jamie and his co-worker were BRILLIANT-…
Jamie and his co-worker were BRILLIANT- efficient, on time and very experienced
March 9, 2019
Unprompted review
Great service could not recommend…
Great service could not recommend enough very happy I used ads
March 7, 2019
Unprompted review
Professional, high quality installation
I am a director at Mount Carmel Kindergarten, a nursery school in St Albans with two settings. We needed CCTV, WIFI networking and door access controls installed in both of our nurseries and ADS came highly recommended by several people.
They responded to our enquiry very promptly and visited our business soon after for a free consultation. They came up with effective solutions with the CCTV to ensure there were no blindspots in the settings and that the cameras/wiring were safe from tampering.
When ADS came to complete the work we couldn't have been more impressed with their professionalism and quality of work. There were no shortcuts taken and we got exactly what we were after in terms of our security and networking needs. The work was carried out by a team of people meaning that it was completed very quickly and the disruption to our business was minimal.
I couldn't recommend them highly enough.
March 7, 2019
Unprompted review
Quick, professional and quality service
I called early this morning to book an appnt to get an aerial installed and they were able to come out this afternoon. It was a difficult job (already had one contractor decline the work) and raining to add to the challenge. Jamie and Mike made quick work of it and kept smiles on their faces. Speedy, professional service. I would highly recommend. Thank you Jamie and Mike!
February 28, 2019
Unprompted review
Well done!!
Stu and Jamie did an excellent job.. finished their work before time and everything was wonderfully done.. came back again to help my husband with installing the app on his phone..patiently answered all our questions.. the cameras are just superb.. clear and precise..would definitely recommend them..thanks
February 25, 2019
Unprompted review
CCTV install
Stu installed 4 cameras and a nvr for my house. Very professional and did a great job.
February 15, 2019
Unprompted review
Efficient and knowledgeable
Efficient service, I managed to get an installation booked in quickly and they arrived on time. Knowledgeable on what what was needed and not need. All in all very pleased.
February 15, 2019
Unprompted review
Thank you Jamie for all your help…
Thank you Jamie for all your help today. Excellent service!
February 8, 2019
Unprompted review
Excellent - would highly recommend
I found the whole experience excellent - both in terms of quality of technical support as well as customer service.
Of particular note were the two engineers who came out - they were both brilliant but I must mention the lead engineer Jason - he is one of the best engineers I have dealt with for [any] household things - in terms of reliability, honest opinion/advice and technical competence.
I have no reservations in recommending this team.
I had TV/Satellite work done.
February 7, 2019
Unprompted review
My aerial had corroded in the recent…
My aerial had corroded in the recent bad weather/rain so I called ADS. Nick and James came out the very next day, removed and replaced it all within about an hour. Top service.
February 1, 2019
Unprompted review
Nick and Mike sorted out my tv issues
Nick and Mike sorted out my tv issues, very polite and tidy. Really happy with their work
January 25, 2019
Unprompted review
Excellent service
Jamie was very professional and did the job very smoothly and efficiently. We needed our sky tv re wired to another part of the house. Highly recommend him!
January 22, 2019
Unprompted review
Had ADS round for a quote to install my…
Had ADS round for a quote to install my TV and set up my surround sound system. Nick and Andy were very professional and the job went smoothly from start to finish. Very good experience.
January 21, 2019
Unprompted review
Excellent
Jamie and Andrew arrived on time, understood the situation, gave clear advice and price, installed the aerial professionally, ran the cables very neatly and cleared away the unsightly previous cables etc as agreed. Very happy with the work and recommend them.
January 18, 2019
Unprompted review
Andrew and Jamie were friendly and…
Andrew and Jamie were friendly and polite. Arriving on time. They discussed the various options for fixing the aerial. They were tidy workers, and fixed the problem promptly, gave me information on the best way to deal with any issues. Thank you.
January 17, 2019
Unprompted review
Had ads round to fit a new dish for me…
Had ads round to fit a new dish for me that sky wouldn’t install callled them in the morning and had 2 engineers dave and James turn up the same day and had me up and running great work very happy with the service
January 17, 2019
Unprompted review
Very impressed with service
Very impressed with service. Jason and Billy was very professional. Would reccomend ADS
January 16, 2019
Unprompted review
Good job done by jason and Billy for…
Good job done by jason and Billy for setting up my new tv i got for Xmas. Will be recommending them to friends 😁
January 14, 2019
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.