ADS Smart Home Ltd Reviews 

599
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I have worked with ADS for over four years. Their products are excellent but what also distinguishes them is their focus on customer service and attention. Importantly this extends beyond the sale and... See more

Rated 5 out of 5 stars

Second time of using ADS: first time for wifi cabling and this time for TV problems. They arrived promptly, were friendly and courteous, and quickly diagnosed the problem. Went up onto a difficult roo... See more

Rated 5 out of 5 stars

We had an ongoing pixelating issue with our TVs and Sky Q. Sky couldn't come out until early January 2023 to investigate. Popped into ADS's showroom in St Albans on the 9th December, engineers visi... See more

Rated 5 out of 5 stars

I cannot recommend ADS highly enough. We have a very challenging town house which presented many problems in terms of height and difficulties with cable routing. The ADS team led by Andrew were outsta... See more

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Company details

  1. TV store

Written by the company

ADS Smart Home Ltd are a family run business and have been trading for just over 15 years now, although many of our staff and directors have been working in the industry for longer. We cover both domestic and commercial installations and have a major client list stretching from the private, government and development sectors. We now install television with many other avenues of audio-visual and home automation including CONTROL4, Centralised TV systems, sound systems, Wifi and Data connection, CCTV, Alarms and Home Cinema (see our website for full details). We pride ourselves initially on our high level of customer service as well as the quality of our work. As a family run business, we try to offer that little bit extra taking care of customers from start to finish and offering a 12-month warranty service that is always honoured should our parts fail within that time. Field of Services… Complete Installation of… • Digital Television and Radio Aerials • Fixed European and International Satellites • Freesat • Sky plus HD and SkyQ • Satellite and Sky Multi-room • CONTROL4 Home automation • Centralised TV Systems • Sound Systems • Wifi and Data connection • CCTV Systems • Alarms Systems • Home Cinema & Projectors • New Media cabling and networking systems. • Installation of LCD and Plasma SMART Television. • Domestic and Commercial IRS Systems • Discrete wiring and discrete entertainment solutions. Customer Service As voluntary members of the CAI plus & CEDIA scheme, we are proving a commitment to our customers to provide installations of a high standard. This means that our customers receive a high level of professionalism. All installation engineers undertake a criminal disclosure (CRB) check to ensure you receive an honest and reliable service. All our senior engineers have a minimum of 3 years experience within the trade, in order to provide the best audio-visual installation advice and customer service. All engineers are qualified to work with unlimited height restrictions and are fully insured. This gives our clients total peace of mind knowing that our staff can complete projects on high buildings or apartment blocks safely. Quality Guarantee With each installation, we offer a one-year full guarantee of our work from the installation date. Health and Safety ADS are committed to maintaining very high levels of Health and Safety for staff and customers alike. This is demonstrated by our various company accreditations shown.


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4.8

Excellent

TrustScore 5 out of 5

599 reviews

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4.8

All reviews

(599)

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Rated 5 out of 5 stars

ADS came within 24hrs of contacting…

ADS came within 24hrs of contacting them. They were recommended to me and I am very pleased that they were. Within 4 hours my 15th century house had a new aerial and WiFi in every room. Something that we had been unable to achieve for 15 years.
Jason & David were perfect gentlemen who were polite, respectful and worked hard & fast in the hottest day of the year. They even did a little extra job which was very much appreciated.
I cannot recommend ADS highly enough.
Thanks guys for a speedy job well done

July 25, 2019
Unprompted review
Rated 5 out of 5 stars

I had ADS around about a week ago to…

I had ADS around about a week ago to install a new Sky Q dish. Sky wouldn’t go near my roof when I told them I didn’t want it to be seen. This wasn’t a problem for ADS though. Nick and Mike came the day after I booked the appointment. They quoted me a good price and had the job completed in about 90 minutes. Can’t see the dish, nor the cables. Great work from the lads.

July 19, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, diagnosed the problem, suggested the solution with no hard sell, fixed a new aerial and booster and the price was very reasonable, would highly recommend, Jamie was a lovely guy.

July 19, 2019
Unprompted review
Rated 5 out of 5 stars

roof aerial replacement

Just had Stu and Mike from ADS Satellite and Aerials Ltd we were very pleased with the service . work was quick and was very neat
I would recommend them and we were happy with the quote.

June 22, 2019
Unprompted review
Rated 5 out of 5 stars

Wonderful Service

I called these guys when our tv aerial on the roof stopped working. Amazing service. They called back within 24 hours of my enquiry and the next day Steve and Danny arrived. They got the ladders out in the pouring rain and fitted a new aerial and retuned both our TVs. Very friendly and professional service. We would not hesitate to use them again or recommend to others.

June 19, 2019
Unprompted review
Rated 2 out of 5 stars

Quoted one price and on completion "the +VAT" was shunted on top -- misunderstanding?! maybe or not

There is nothing wrong with the service received as engineers arrived at specified time and did the job as the office instructed them to do. My issue is with the office, I've agreed one price with the office to price match another installer that I got a quote from a day earlier, and then when Engineer installed the aerial he asked the invoice to be paid of that agreed price + the VAT ..... knowing full well what I discussed with Alex (the manager) in the office the day before I wasn't happy, although after speaking to Alex later today he explained that all prices quoted are excl VAT.
Fine, it's water under the bridge now as invoice is all paid up and am just wenting my fury on yell.com, but would not use ADS Aerials again or in future will ask for the invoice to be sent prior to any work taking place, as in my eyes it seems "the +VAT" bit is the profit, because which normal household (non-business running household) would ask for the price without a VAT included, as if you can buy anything nowadays without a taxman (VAT) on your back one way or another. Business to Business sales okay, but services like these to consumer, I've never experienced it before.

June 5, 2019
Unprompted review
Rated 5 out of 5 stars

Wow, simply the best :)

Wow, what can I say!? Another amazing job, this on my cinema room AV which sounds epic. Complete transformation. Also had our AV rack re done and control 4 installed for all our media. Excellent work and exceptional customer care as usual. You can always count on Steve and his team to deliver and exceed expectations. Thank you, thank you, thank you. Is there such a thing as 6 stars??

May 13, 2019
Unprompted review
Rated 5 out of 5 stars

Cannot recommend ADS highly enough

Cannot recommend ADS highly enough. They have installed sound and security systems for us but Stevan went over and above and helped us with various other things (like moving our satellite dish when we had scaffolding issues). Stevan couldn’t be more helpful and professional. Would highly recommend. We will definitely be using them again in the future.

March 27, 2019
Unprompted review

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