ADS Smart Home Ltd Reviews 

599
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I have worked with ADS for over four years. Their products are excellent but what also distinguishes them is their focus on customer service and attention. Importantly this extends beyond the sale and... See more

Rated 5 out of 5 stars

Second time of using ADS: first time for wifi cabling and this time for TV problems. They arrived promptly, were friendly and courteous, and quickly diagnosed the problem. Went up onto a difficult roo... See more

Rated 5 out of 5 stars

We had an ongoing pixelating issue with our TVs and Sky Q. Sky couldn't come out until early January 2023 to investigate. Popped into ADS's showroom in St Albans on the 9th December, engineers visi... See more

Rated 5 out of 5 stars

I cannot recommend ADS highly enough. We have a very challenging town house which presented many problems in terms of height and difficulties with cable routing. The ADS team led by Andrew were outsta... See more

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Company details

  1. TV store

Written by the company

ADS Smart Home Ltd are a family run business and have been trading for just over 15 years now, although many of our staff and directors have been working in the industry for longer. We cover both domestic and commercial installations and have a major client list stretching from the private, government and development sectors. We now install television with many other avenues of audio-visual and home automation including CONTROL4, Centralised TV systems, sound systems, Wifi and Data connection, CCTV, Alarms and Home Cinema (see our website for full details). We pride ourselves initially on our high level of customer service as well as the quality of our work. As a family run business, we try to offer that little bit extra taking care of customers from start to finish and offering a 12-month warranty service that is always honoured should our parts fail within that time. Field of Services… Complete Installation of… • Digital Television and Radio Aerials • Fixed European and International Satellites • Freesat • Sky plus HD and SkyQ • Satellite and Sky Multi-room • CONTROL4 Home automation • Centralised TV Systems • Sound Systems • Wifi and Data connection • CCTV Systems • Alarms Systems • Home Cinema & Projectors • New Media cabling and networking systems. • Installation of LCD and Plasma SMART Television. • Domestic and Commercial IRS Systems • Discrete wiring and discrete entertainment solutions. Customer Service As voluntary members of the CAI plus & CEDIA scheme, we are proving a commitment to our customers to provide installations of a high standard. This means that our customers receive a high level of professionalism. All installation engineers undertake a criminal disclosure (CRB) check to ensure you receive an honest and reliable service. All our senior engineers have a minimum of 3 years experience within the trade, in order to provide the best audio-visual installation advice and customer service. All engineers are qualified to work with unlimited height restrictions and are fully insured. This gives our clients total peace of mind knowing that our staff can complete projects on high buildings or apartment blocks safely. Quality Guarantee With each installation, we offer a one-year full guarantee of our work from the installation date. Health and Safety ADS are committed to maintaining very high levels of Health and Safety for staff and customers alike. This is demonstrated by our various company accreditations shown.


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4.8

Excellent

TrustScore 5 out of 5

599 reviews

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4.8

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(599)

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Rated 5 out of 5 stars

I cannot praise ads aerials and…

I cannot praise ads aerials and satellites highly enough. You’re certainly paying for quality and nick and mike was very knowledgable and tidy throughout.

November 20, 2019
Unprompted review
ADS Smart Home Ltd logo

Reply from ADS Smart Home Ltd

Thank you Rupert for your feedback :)

Rated 5 out of 5 stars

Excellent work from ADS

Excellent work from ADS. I called on the Monday and they were out Tuesday afternoon. Nick and Mike quickly diagnosed my fault and had it repaired within an hour. Faultless.

November 20, 2019
Unprompted review
ADS Smart Home Ltd logo

Reply from ADS Smart Home Ltd

Thanks Justin for your feedback :)

Rated 5 out of 5 stars

really happy

Great work from Jamie and Jason, really happy. Would definitely recommend.

November 7, 2019
Unprompted review
ADS Smart Home Ltd logo

Reply from ADS Smart Home Ltd

Thank you Rob :)

Rated 5 out of 5 stars

New Ariel installed - Extremely helpful chaps

Stevan and his colleague were extremely presentable & professional, Stevan was personable and was very keen on making my wife and my life much easier by sorting out our ariel issue. We had a new ariel installed. He and his colleague made sure that they caused no damage to my property, they were careful, considerate and swift with the job in hand (tricky given the rain made it harder) they also neatly placed the old ariel to the side of our home. I would highly recommend them and their company to family, friends and strangers alike!!

November 5, 2019
Unprompted review
ADS Smart Home Ltd logo

Reply from ADS Smart Home Ltd

Thank you for your glowing review Panda!

Rated 5 out of 5 stars

Job well done!

Steven was very professional and courteous. Solved the problem with the aerial very quickly. I will not hesitate to recommend the ADS to friends and family.

November 2, 2019
Unprompted review
ADS Smart Home Ltd logo

Reply from ADS Smart Home Ltd

Thank you Zara for your feedback :)

Rated 5 out of 5 stars

The engineer Steve what absolutely…

The engineer Steve what absolutely brilliant. Diagnosed the issues straight away and with in an hour & half I had my Sky service working as it should.
Many thanks !!

October 30, 2019
Unprompted review
ADS Smart Home Ltd logo

Reply from ADS Smart Home Ltd

Thanks Richard for your feedback :)

Rated 5 out of 5 stars

Great service

Great service. Had jason and Anthony fit an aerial for my client. Reliable, professional, friendly. Thanks

October 18, 2019
Unprompted review
ADS Smart Home Ltd logo

Reply from ADS Smart Home Ltd

Thanks Joe for your feedback :)

Rated 5 out of 5 stars

Tv hang

Had two guys come round my house to hang a tv for me yesterday and they did a great job, they were so friendly.

October 16, 2019
Unprompted review
ADS Smart Home Ltd logo

Reply from ADS Smart Home Ltd

Thanks Amanda for your feedback :)

Rated 1 out of 5 stars

Completely ripped me of

Completely ripped me of. Put a aerial on my roof for 462.50, I could have brought on Amazon for 40 pounds, do not use this company,

October 12, 2019
Unprompted review
ADS Smart Home Ltd logo

Reply from ADS Smart Home Ltd

Hi Alan,

We are sorry that you feel that you’ve paid too much for the service we provided. We are a service provider and only undertake works that are surveyed and agreed on site. Once our initial assessment is complete it is then totally down to the customer to either accept the quotation given or our engineers leave site with no questions asked and no pressure. Our engineers always advise customers to get a second quotation to ensure they feel happy with the services we are providing if they are not initially happy with the price.

Our charges are a reflection of the type of business we are; providing high levels of customer service along with a quality installation and brand name you can trust. Our engineers would have left site immediately if you had not accepted our quotation or demonstrated signs of disappointment with the price.

Please give us a call on 0800 876 6258 if you like to discuss this further.

Rated 5 out of 5 stars

Great service

Great service. Provided solutions to a tricky problem. Now all freeview channels available!

October 9, 2019
Unprompted review
ADS Smart Home Ltd logo

Reply from ADS Smart Home Ltd

Thanks Max for your feedback :)

Rated 5 out of 5 stars

Jamie and his pal were efficient

Jamie and his pal were efficient, quick and installed my aerial brilliantly. Thanks both for a great job. I’m very happy.

September 23, 2019
Unprompted review
ADS Smart Home Ltd logo

Reply from ADS Smart Home Ltd

Thanks Sue for the feedback :)

Rated 5 out of 5 stars

new aerial install

I’m very happy with the service provided

September 16, 2019
Unprompted review
ADS Smart Home Ltd logo

Reply from ADS Smart Home Ltd

Thank you Mr Stein for your feedback :)

Rated 5 out of 5 stars

Use without hesitation

Use without hesitation. Excellent service and delivery. Very professional. Cost effective. I had many concerns and anxieties regarding installation of an aerial through some external insulation and fitted wardrobes for an additional TV into a bedroom. The job was neat, thorough and installed to my satisfaction. Highly recommend.

September 12, 2019
Unprompted review
Rated 5 out of 5 stars

Had ADS around to install a few new…

Had ADS around to install a few new points and remove an old satellite dish from the front of my property. Dealing with was the office was straightforward. Two gentleman arrived the morning after and had the job wrapped up within about 90 minutes. Excellent work, I’d definitely use ADS again for any of the services they offer. Many thanks!

September 10, 2019
Unprompted review
Rated 5 out of 5 stars

Professional, efficient and knowledgeable.

Following building work none of my TV's would tune. Stu and Mike from ADS assessed the problem quickly, provided a solution and offered valuable advice to avoid any future issues with the aerial set up I now have. I cannot thank them enough for taking the time to provide over and above the customer service I would have expected. Thank you. I would highly recommend ADS.

July 31, 2019
Unprompted review

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