Advance Auto Parts Reviews 

The store located on 29th and Robinson in Oklahoma City.Didn’t have the right socket I needed so bought a set we thought one might fit so I went in the parking lot opened the set to see if that socket fit turns out it didn’t tried to return the set and the guy that helped me got rude and then proceeded define the definition of used like he didn’t jus help me try to find the singular socket!! I mean I get it dude your having a bad day he had jus gotten off the phone with a rude customer while I was waiting to return the socket set but that doesn’t give you any right to treat your customers like that shame on you and shame on advanced auto parts for not getting there employees congratulations bud you made the whole franchise look bad.Will never go back

I made an on line purchase and paid for it, at night. In the morning I received a text message telling me that the order would be filled late on the day. I asked if the items ware there for sure, because i was 15 miles away, I was told the store had 12 of them i only wanted 10. I arrived at 6 pm. I was told by the clerk there was no order, that the items were not in the store. I called the web site, and after going back and forth with the agent, I requested to speak to management. The order had been cancel, no one called me or sent me a text, to tell me about it. They had sent an email. I was working all day and my phone does not receive e-mails.. They would not do anything to make ME feel right. They do not care. I asked them why they sell at the site things they do not have. SOME KIND OF SHITTY OUTFIT THIS IS.

We ordered an alternator online and paid for expedited shipping because we needed it quickly. I went to check status today and it was canceled! I contacted Advance Auto Parts as was informed they canceled because they do not have any in inventory. I looked online and pointed out they have the same part available online now for more money. I was told the website does not reflect what is actually in inventory. What??

So not only did they take my money and waste precious time but, when they ‘canceled’ didn’t even bother to inform me. I only found out because I checked status to see if it was arriving today. Their response was we apologize for the inconvenience. Unacceptable!!!

They are a scam, The owner is a harasser. Poor service and didn't solve the issue

HEADS UP for online orders....

Advance CANNOT refund an online payment method if you don't have a physical card. They will only offer a gift card. I went to the store first and then spoke to Advance customer service. Advance CS offered to mail me a check, but the store has final say and they refused to approve this option, so I can't get my money back. I would not recommend

I placed an order online for some parts. I received 1/2 of my order quickly but the other 1/2 has not arrived after 14 days with zero information where it is. They have no phone number to speak with customer service, they force you to chat or text. Don't bother.... I waited 48 minutes queue before I opted to receive an email response to my question, that never came. Choose a different store would be my advice

Employee doesn't know anything. My car start running funny from there recommendation of antifreeze. 8515 Hankins Rd, Charlotte, NC 28269 avoid at all cost.

This review is for advanced Auto parts in Kannapolis 28083.

My experience today with the store was truly amazing. I walked in that front door and everyone is just so friendly it was unbelievable.
The young lady that helped me was just so friendly and just made you feel welcome in that store. And the young man outside who changed my battery was just so thorough and cleaning everything up and making sure everything was working good before I started my car. He also was just so friendly and it was just a pleasure to deal with this store.
Keep up the good work guys I will surely be back for any needs that I might have for my car. Thank you

Had a dead Diehard Platinum battery bought in Lewisville Texas at the store at 1991 lakepoint dr by friends who are not car people. They didn't have the receipt for the battery but when I went to swap the battery for them I noted the 8/22 manufacture date. So the battery, regardless of purchase date, was still within a year of the 3 year warranty.

I made my case to the manager and they worked to research the purchase and issued a full refund for the replacement battery purchased the day before.

I have had other returns with Advance Auto Parts in Dallas off Northwest Highway and 635 and that store also worked well with me and had no problems with the return of oil recommended for my german vehicles but wasn't exactly right.

I was able to get what I needed and the other big two auto parts stores don't carry the oil needed for those vehicles.

I think its just as important to note what went right as to note what went wrong.

My thanks to the people at both stores.

Went to a store in Virginia, to test and possibly replace my battery. Only one person working so had to wait till no customers before they could come outside to test, then their tester didn’t work. Went to another of their stores, 20 miles away, battery test was showing OK, even though I know it probably isn’t. Asked them how they install, told me the right things about the physical install, but when I asked about resetting or register the computer for the new battery they were clueless.

Had a DieHard battery that was deemed in need of replacement by AAA. Needed jump starts when stranded. Local Advance Auto would not replace under the 3 year warranty. Would only offer to put it on their charger over night if I came back to store with battery only.

Purchased $92 Slime electric tire pump from Crestwood Blvd store today. Pump struggled to inflate small tire beyond 37 psi and smoked at 42 psi. Returned with receipt within two hours of purchase. Store manager refused to accept return stating it was company policy in response to those who use product once for emergency and then return. Does it make sense to not stand behind what you sell and alienate your good customers in order to shield yourself from the bad? Brilliant management!

Do not visit store #09238 in Gainesville, Fl. I called to check on a warranty to replace my battery and they said it was still under warranty. I went to the store and worked with someone who disappeared for about 20 minutes. He showed back up after someone else was helping me to agree that the warranty was still good. I wasted an hour finally getting it resolved and they agreed the system was at fault and went to replace the battery. Upon taking my battery out to replace, they realized it was the wrong size battery and said I’d have to buy a new battery. Even though it’s still under warranty? Even though it was in their system? Even after rectifying the situation and wasting my time?

DO NOT GO HERE!!!!! Terrible service and management. Waste of time and money

I went into the store because my alarm and my truck wasn't activating, due to getting wet from rain,windows left down,I thought a fuse was all I needed,the gm ,his name is zane,came out the store with testing tools and proceeded to find out exactly what it was,he was very professional and knowledgeable, I really appreciated the attention to detail and walking me through the problems.

Went to Advance Auto on 09 June 24 on 8630 US-301, Riverview, FL 33578 with an issue with my car battery which was still under warrantee. I explained to them that we had to jump the battery and that I had it on a charger that gave me a fault. They hooked it up to their worthless diagnostic and said then battery was good and they wouldn't warrantee it. After losing my cool, I took it a O'Reilly's. They did a proper diagnostic and found the battery had a bad cell. I paid around $250 for the battery at advance auto which was still on warrantee and had to buy another one from a O'Reilly's, again having to spend another $250 to replace a battery from Advance Auto that was less than a year old. DO NOT BUY ANYTHING, ESPECIALLY AUTO BATTERIES from Advance Auto. They have no clue or honor

6/17/24 Gloria at Prairie Ave.

I took in an online order to return because even though it said online it would fit my truck, it does not.
Gloria said I needed a barcode to return, logged into account on phone and pulled up the order that had a bar code.
She could not get the order to pull up so said I had to come back in morning to let her manager take care of it. Told her I would not that I lived out in the country on other side of town.
She kept insisting there was nothing she could do and I needed to come back in the morning. I asked if she was going to reimburse me for my time and gas and she chuckled and said no.
I told her I was not coming back in the morning and to call someone to figure out how to return it. She said no and that she was refusing me service and I needed to leave. I told her I would be contacting corporate about all of this.
I told her that we have been long time customers and have spent a lot of money at this store and we would not be shopping with Advance Auto every again. She stated well I’ve been here for 3 years and I have never seen you.
I replied, well (named a specific prior employee) that used to work here years ago and before I could finish Gloria shouted out oh you mean the one who got fired for stealing. Did she just really say that to me? I then asked her for her name because she wasn’t wearing a name tag. She yelled back that she didn’t have information for corporate. I said I didn’t ask you for corporate info I asked for your name. In which then she gave me. She then told me to leave again in which I did and stated that it shouldn’t be a hassle for me because she doesn’t know how to do her job.
I went to the 4th street store and showed them the exact information I showed Gloria and they had no trouble doing the return. Upon leaving the store the lady cashier asked me if I was the one who tried to do a return at the Prairie Ave store. Apparently Gloria called over there and told them I was trying to do a fake return, that the information I had was not valid. How dare her talk about me like that. Mike at the 4th street store and the lady that was there were very kind and professional.

I never worked there, but I was looking for a replacement letter for my GMC Acaidia. I called first and spoke with a woman, from the 50th st location in Tampa to see IF they carried my missing letter.
I was told by the woman that they DID carry my missing M for my GRILL.
I got ALL the way over there and not only didnt they have my item, but the female lied and said she never spoke with me!
I showed the manager my outgoing call log off my phone with THERE number on top! So the manager was cool with me but confirmed they only carry the smaller letters.
This is Total incompetence!

I have always had very friendly and helpful customer service at the Country Club Road location in Winston-Salem, NC. I want to say that Kate is a credit to this store. I needed advice on products and procedures that I had no knowledge of, and she took the time to come out and look at my car issues before I proceeded and then midway through the process. She really helped me and my car and I are both happy customers!

I have nothing bad to say about the Inverness, Homosassa or Crystal river store 100% satisfied. The Beverly Hills store tho just one thing. My wife went to purchase a brand new battery. Well since we never had issues with any of these stores, we felt we didn’t have to check anything. We hook up the battery to a 06 Chrysler 300 Limited edition and the car is not starting so my wife brings it back in. She notices a sticker on the side of the battery that said 10/23. So instead of them just swapping out the battery the kid tells her that it just needs to be recharged and there’s probably alternator or starter issues with the car!!! (Really??!) My wife immediately said why the hell would I want to charge a brand new battery? Just give me a new battery, maybe they got new people there I don’t know. That has to stop or I’ll just go back to Crystal River, Inverness and Homosassa.

Need two license plate bolts. $5? No, I need two license plate bolts. So the guy at 5125 Keystone says nope all we have is the $5 pack.
Well, the website says Girls School has what I want and what I need for .32 each can you get them to bring them here? No. So I call Girls School direct and they won't transfer either but they have them. Looks like rip off or drive literally across town for less than a dollar something every auto parts store should have on hand.