Advance Auto Parts Reviews 

Ordered JDM Calliper covers. Satisfied with the product delivered. Could have been better, but overall satisfied.

I have ordered break calliper I have not received on time and and the customer service told me I’m crazy lol also hung up the phone on me

Car wouldn't start so I had them check my battery. They said the battery and alternator were fine. After I left I called a mechanic because I figured something else was wrong. Took the car in to the shop and guess what? It was the battery. So I was charged an extra $30 for installation which would've been free at advance auto. This exact same thing happened to my father last year. I'll never go there again. Advance auto in Cressona, PA.

First time in the Orange Store and was assisted by Jonathan. Couldn't have asked for a nicer more helpful guy. I needed a light bulb for a taillight. I needed a tool to take the housing off. They didn't have one for purchase so he went to my car and used one they had in the store to help. So nice of him. Store has a good inventory and a great employee

placed an order sept 3rd for moulded radiator hose -upper and lower was told they will be there on the 6th after 1pm so i went to pick them up and it was 2 lower hoses. chris said hold on let me see if i can find an upper hose close by . so he came back and said yes he found one at the goliad store and he would have it the next day after 1pm. so again i came back the next day and chris tells me that the Goliad store didnt ship it ! its not there ! so he said let me find out whats going on, so he talked to someone on the phone and came back and said okay, I have one coming and i promise you it will be here tomorrow. so like the naïve dummy I was i went along with it and came back the next day (a 4th time ) well he had a hose when I came back but it wasnt a moulded hose ,it was a corrugated universal hose! at that point Im fuming, so i tossed the hose onto the counter and said quote: I dont want this crap its not what i ordered. I said fred was suppose to have ordered moulded hoses and he screwed it up royally. This kid chris tells me whoa ,hold on you dont have to bad mouth anybody. I said hold on, back up ! thats not an insult by telling you or fred that you dropped the ball and screwed me up. i didnt insult anybody !
I said if I bad mouth anybody,its going to be you , when i talk to you district mgr! he said well thats all thats available (ya thats all advance has) but there are tons and tons of auto part suppliers out there. but he wanted to sound smart and tell me i couldnt get an upper radiator hose for my 1970 mustang. he thought if advance didnt have it then i couldnt get it ! haha fairly stupid remark along with him accusing me of bad mouthing fred the guy who ordered the stuff for me. so ya by now im fed up with this youngster. just then fred comes out and smiles and says hi, and i smile at him and say hey fred hows things, I said man i left you with this project of ordering me these hoses and you screwed up ! He says ya I know Im sorry. which is what chris should have said to me instead of accusing me of bad mouthing fred. fred did not need chris to stick his chest out at me and try to stick up for him, fred took it like a champ and chris was a chump. And for chris to suddenly get mad when he saw that i was mad is the sign of a manipulator and a narcist. i will spend the next 30 days writing this very same review wherever i can find to write it, and if chris tries to wait on you ask for someone else before he tries to manipulate you too .

I brought my father’s 2001 Toyota 4Runner for a check up on the battery and alternator for the start up issues it was having. Kelvin in the service department jumped into action. He grabbed a diagnosing device and followed me to the parking lot. Kelvin was knowledgeable and thorough. He checked both items, showed me the good results of the battery and alternator tests and had me on my way in no time. Thank you, Kelvin. You were amazing, kind, and fast. You made my day!
I’m thrilled that this store changed over from Pep Boys to Advanced Auto Parts. The morale and shop layout definitely give off a better vibe for great customer service. I will definitely be back. (Westchester, CA location)

New Castle Delaware Advance Auto Parts Manager Matt Flanigan unbelievable customer service. Replaced my battery for me in front of store in 15 minutes. Very Professional with excellent customer service skills.

My wifes battery failed suddenly this week. I tried charging it but it was flat again the next morning. I pulled it out to find it was a Diehard Gold battery from Advance Auto Parts with a 3 year replacement Waranty. The date code of manufacture was 3/2022 so it is only 17 months old. Probably just 14 months since purchase. The manager at my local store tested it and confirmed it was defective, and useless. She refused to honor the warranty because I did not have the receipt even though it is only sold by Advance Auto Parts. She offered to look up the phone number, but It was installed in my wifes car so I did not know which phone number to use. After 25 years buying batteries, brakes, and a host of parts at Advance, I had to permanently change to another store that honors their warranties to customers. Diehard Gold batteries used to have a 6 year warranty and last 8 or more years. Times have changed. They are now no better than the lowest grade Walmart Chinese batteries for 1/4th the price. BEWARE GETTING A VICTIM OF CONSUMER FRAUD. I felt silly taking a battery to Rural King for the core charge that looked new. They have Johnson Controls make their batteries in the USA and they honor their warranties to keep customers.

Went to the store in New castle pa. After looking up a price for brake pads. Now please correct me if I am wrong. I was told the store price is different than the online price. But if I order it on line and drive to the store 10 minutes later to pick it up the online price applies.. W.T. F. After checking the website I do not see anywhere saying prices are online valid online

I visited the North Olmsted, Ohio store regarding a minor exhaust leak issue.

I told the employee several times what year, make and model my car was.

The employee never took the time to look up parts and set me up and sold me parts that are light years away from what parts that I needed in size.

Stay Away.

Very first time going to an Advance Auto Parts store. I usually frequent AutoZone. Went to the store (7473 W Thunderbird RD Peoria, AZ) to purchase brake cleaner. They had the CRC Brakleen on sale for the price of 2 for $10. I purchased two cans and they rang up 9.99 each. I told the clerk, and he went to check the sign as a waited and confirmed I had the correct one. Another clerk came over. He went back to check to verify price and came back and told me it was correct. They got the manager and he went to check and confirmed it was correct. Note, I'm still waiting. The manager goes back AGAIN and check a second time. He tells me that it's for the smaller cans that were not on the shelf were the ones on sale. Manager stated that he would take off $10. They ended up taking off $8. Advance would not honor the price. AutoZone certainly would have honored the price. This is the first and last time I go to Advance.

Had the worst experience at this specific store on 24th St in Omaha,Ne. Only 3 customers, but when the service tech went to get my part he was gone 10 minutes and chatting with another worker where we could see him. One customer walked out because of the wait and the Asst. Manager Karlin made it clear he was doing inventory and not helping customers. Only one service tech was helping people.

When the part wasn't in stock we asked if he could find another store with the part and make sure it was in stock. He did as he should of and was put on hold. Karlin asked what was taking so long and when the service tech explained Karlin told us to call them ourselves and get out of the way. When I advised him that he could just wait on the other customers himself he became angry and told me to leave. When I mentioned that this is a service all his competitors gladly do he then banned me from the store and made threats.

Very unprofessional service from Karlin and will never visit again. I will be contacting his manager.

DON'T BUY AT ADVANCED AUTO PARTS THINKING ABOUT WARRANTY.
THE WARRANTY IS A SCAM. I ALWAYS BEEN A GOOD CUSTOMER FOR THEM UNTIL I BOUGHT TWO SWAY BAR LINKS FOR A DODGE GRAND CARAVAN AND IN LESS THAN A MONTH THEY GOT BAD AGAIN. AFTER GOING TO THE STORE THEY SAID I HAVE TO BRING THE BAR LINKS PHYSICALLY TO THE STORE AND THEM MAY THEY REPLACE. I ASKED IF I COULD BUY TWO NEW ONES AND THEM RETURN THE OLD ONE BAVK AND HE SAI "NO"! HE SAID ONE MORE TIME THE LINKS HAVE TO PHYSICALLY BE IN FRONT OF HIM TO BE INSPECTED. HOW IM GONNA DO THAT IF THE CAR HAS TO BE AT THE SHOP AND THE MECHANIC WILL REMOVE TO REPLACE RIGHT AWAY WITH ANOTHER ONE. THE GUY HAD AN ATTITUDE AND TOLD ME THATS THE WAY ADVANCED WORKS WITH WARRANT. IN ANOTHER WORDS ADVANCED AUTO PARTS IS A SCAM!

received the best customer service today. This is third location I've been to this month for a battery problem. First store unable to honor warranty because I got at another location and they had no way to retrieve information. 2nd said battery fine, but I needed $500 alternator. I actually stopped at an auto zone to have battery checked and it was defective. Now to good part. Greg was already checking another vehicle when I pulled in. He quickly determined battery problem and said he would verify warranty. Information not on his local network and he checked central. Not available, so he called original location and after a couple of attempts he found the proper transaction. He quickly exchanged battery and installed it. Cudos to him
This location is in Rome Ga

I was in a difficult situation with needing a part for my vehicle. I got very helpful assistance by a wonderful sales manager/agent Kiran Mtz. She was very pro-active, didn't quit and promptly got onto the phone to make sure that my past transactions were recognized, otherwise I would not be able to get the part that I needed and be stranded for a few days. My usual case with some auto-parts reps is that they don't have sensitively of our needs. In this case she went above and beyond and I would go shop there anytime. It's at 1158 E Saint Georges Ave
Linden, NJ, 07036
(908) 925-4756

One of the worst Companies out there. It’s not a place for disabled people. I had to put in a battery and I was told of other disabled people having to do some gruesome tasks. I have a bad heart with a defibrillator in my chest which could have jolted just by touching the positive connection. I had no choice or I would have been stranded. My existing battery was dead. My chest is still sore from lifting and toting it. I have contacted the ACLU about the matter.

The Advance Auto that is located in Winter Springs. The sales rep that employ there are very unprofessional also dishonest. I’m being treated unfairly because I’m the only one on earth. This world 🌎 is operated by God. I’m being out number because I’m right. I hate the negative treatment that’s ongoing.Also, I conducted my research on their prices . I actually discovered that I was over charge on the transmission fluid… In addition, I was told by the sales rep that the gallon of transmission equal five quarts he lied. Furthermore, I conducted my research actually one gallon equal four quart. Advance Auto is horrible. Further when I walk in the sales rep was making remarks about crying.I don’t cry over nonsense

I found scratch marks on my vehicle and was trying to find something that would cover the marks. I asked Kenny to accompany me outside to my vehicle to get his advice. He let me know that what I was attempting would not work and he went back inside to get this Compound and personally applied it to the marks and they disappeared!!!! I was so excited, I hugged him!!!! I thought it would cost me a couple of hundreds to repair and it was only $13.99 in a bottle! The Ultimate Compound made my worries disappear like magic! Thanks Kenny at the Conway, SC store!!!! Great Job!!!!