Advance Vehicle Rental Reviews 28

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

After another local van hire company refused me a rental as I didn't have a credit card this company couldn't of been more helpful. They were due to close for the day and because i desperately needed... See more

Rated 4 out of 5 stars

Friendly service, very affordable rental rates and the vehicle was as expected. Slight mix-up with the return time for the vehicle but all sorted out in the end. Will certainly use Advance Rental agai... See more

Rated 5 out of 5 stars

Great experience from start to finish. Staff very friendly, process very smooth. Van amazing to drive. This is the second time we have hired and would have no hesitation in using them again. Fabulous.... See more

Company replied

Rated 5 out of 5 stars

Fantastic service. Very friendly staff. We had a minor incident- wing mirror damaged- thanks to the narrow Norfolk roads and another large van passing us at speed- we expected to be absolutely rippe... See more

Company replied

Company details

  1. Van Rental Agency
  2. Car Leasing Service
  3. Car Rental Agency
  4. Truck Rental Agency

Written by the company

We are an independent vehicle rental company based in Norwich, Norfolk. Advance Vehicle Rental was formed in 2002 and our efforts to provide the best possible service at competitive rates has been regonised, and won an EDP Best Business award. Advance Vehicle Rental offers daily, weekly and long-term rental of BRAND NEW, Small (Car Derived), Medium Wheel Base, and Long Wheel Base panel vans. We also have large 4 metre Luton vehicles with Tail-Lift.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

28 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Simple, efficient and reasonable rental.

After another local van hire company refused me a rental as I didn't have a credit card this company couldn't of been more helpful. They were due to close for the day and because i desperately needed a van hire they stayed open over their time for me. The hire was simple, efficient and reasonable. I will be sure to use them again if I require a rental in the future.

May 7, 2024
Unprompted review
Rated 4 out of 5 stars

Friendly service

Friendly service, very affordable rental rates and the vehicle was as expected. Slight mix-up with the return time for the vehicle but all sorted out in the end. Will certainly use Advance Rental again.

May 13, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish. Staff very friendly, process very smooth. Van amazing to drive. This is the second time we have hired and would have no hesitation in using them again. Fabulous. Highly recommended.

April 2, 2024
Unprompted review
Advance Vehicle Rental logo

Reply from Advance Vehicle Rental

Thank you. It is always a pleasure to see you. We look forward to seeing you again. :-)

Rated 5 out of 5 stars

Excellent experience.

The van was very new. The service was efficient and the gentleman was polite and explained everything in detail. The price was excellent compared with other branded companies. I would recommend them to others.

April 12, 2024
Unprompted review
Advance Vehicle Rental logo

Reply from Advance Vehicle Rental

Thank you for your kind review. We look forward to assisting you again in the near future :-)

Rated 5 out of 5 stars

Excellent service and price!

Very pleased with the service and professionalism of Liam at Advance Vehicle Rental. The van provided was in perfect condition and the rental price was very competitive. Transaction was seamless. I would highly recommend this company.
Thank you Liam.

April 4, 2024
Unprompted review
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Reply from Advance Vehicle Rental

Thank you. We are pleased that your vehicle rental experience was all that you hoped. And all went well.
I have passed on your kind comments to Liam (he is very appreciative). Of course we look forward to seeing you again.

Rated 1 out of 5 stars

Discussing Van

Got to lot to pick van after expecting it found out that left blinker wasn't working / seats were dirty and smelled like it was used for working purpose. When I called the company while in lot they tolled me they didn't have another van even though they had 30 in lot. They gave me another # of a manager who never answered or called back in the 5 days . Unfortunately had no choice but to take the van on vacation out of state . Still waiting to get a call from someone to compensate me for a dirty van that I had to clean enough to have people in it. It was embarrassing and would never rent from them

March 8, 2024
Unprompted review
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Reply from Advance Vehicle Rental

Hello Victor,
I believe you may have us mixed up with another company. We are based in the UK.
If this is the case, would it please be possible to remove this review as it does of course affect our overall rating.
Thank you in advance for your time in doing so.
Kind regards
Advance Vehicle Rental team :-)

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Friendly, efficient and good value. Would definitely be my first choice again.

March 1, 2024
Unprompted review
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Reply from Advance Vehicle Rental

Thank you :-) we will of course love to look after you again, when you need us.

Rated 5 out of 5 stars

Great customer service and polite

Great customer service and polite. Car was great on fuel. Topped up too much by over £20 at least. Went to London and back with £40 fuel!! In a van… automatic would have been great. Overall happy with the service.

Regards
Uzzal

January 19, 2024
Unprompted review
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Reply from Advance Vehicle Rental

Glad you had a safe journey to London and were happy with the service provided. Also pleased to know you found the vehicle economical. We look forward to seeing you again.

Rated 5 out of 5 stars

Highly recommend

After searching the web for a van to hire in my area, I came across Advanced Vehice Rental. There prices were good
and I was greeted by very helpful, and friendly staff on arrival. The van was nice and clean, and the whole process was just so easy.

January 11, 2024
Unprompted review
Advance Vehicle Rental logo

Reply from Advance Vehicle Rental

Thank you for choosing us to assist with your vehicle requirement. It's great to know you were happy with the vehicle, and service provided by Advance Vehicle Rental. Thank you :-)

Rated 5 out of 5 stars

Friendly helpful staff with great van.

Friendly helpful staff with great van.
It was easy to book with friendly, helpful staff, great advice with full details of necessary documents.
Van was extremely clean inside and out. Perfect hire van company!

December 4, 2023
Unprompted review
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Reply from Advance Vehicle Rental

Thank you for your kind words. It was a pleasure to be of service to you :-)

Rated 5 out of 5 stars

Very helpful and competent

Very helpful and competent, friendly staff. Easy and straightforward process to organise hiring a van when I needed one.

December 6, 2023
Unprompted review
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Reply from Advance Vehicle Rental

That is great news. We do try to make it as easy as possible. Glad all went well and we hope to see you again soon.

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Very friendly staff.
We had a minor incident- wing mirror damaged- thanks to the narrow Norfolk roads and another large van passing us at speed- we expected to be absolutely ripped off when we returned it- but they were very reasonable- couldn’t have asked for better.
We would definitely use them again and would not hesitate to recommend them.

December 2, 2023
Unprompted review
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Reply from Advance Vehicle Rental

Not a problem at all. We fully understand incidents do happen (no one wants them!), we do of course aim to look after all our customers with regard to quickly and cost-effectively resolving the matter.
We look forward to seeing you again in the near future if you need us.

Rated 5 out of 5 stars

Easy transaction

Easy transaction, Excellent clear vehicle and clear instructions.

December 2, 2023
Unprompted review
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Reply from Advance Vehicle Rental

Perfect. We are pleased all went well and smoothly :-)

Rated 5 out of 5 stars

ADVANCE had better T&Cs than some other…

ADVANCE had better T&Cs than some other hire companies, top ratings and great phone service, excellent rates.

November 21, 2023
Unprompted review
Advance Vehicle Rental logo

Reply from Advance Vehicle Rental

We thank you for your custom and would love to assist you again, should the need arise. :-)

Rated 5 out of 5 stars

Good rates

Good rates, vehicle was brand new and good professional service. Paperwork was easy.

November 16, 2023
Unprompted review
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Reply from Advance Vehicle Rental

Thank you, it was a pleasure to assist you with your requirement.

Rated 5 out of 5 stars

Great experience with this company

Great experience with this company
Will be definitely coming back again for any rental needs

Top guys!

November 20, 2023
Unprompted review
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Reply from Advance Vehicle Rental

Thank you so much. It was a pleasure. We look forward to seeing you again.

Rated 5 out of 5 stars

Fantastic company

Fantastic company. Took a lot of the home move pressure off by being so straightforward to deal with.

November 16, 2023
Unprompted review
Advance Vehicle Rental logo

Reply from Advance Vehicle Rental

Pleasure to be of service to you, and good to know everything went smoothly for you. :-)

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