Advance Vehicle Rental Reviews 

28
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

After another local van hire company refused me a rental as I didn't have a credit card this company couldn't of been more helpful. They were due to close for the day and because i desperately needed... See more

Rated 4 out of 5 stars

Friendly service, very affordable rental rates and the vehicle was as expected. Slight mix-up with the return time for the vehicle but all sorted out in the end. Will certainly use Advance Rental agai... See more

Rated 5 out of 5 stars

Great experience from start to finish. Staff very friendly, process very smooth. Van amazing to drive. This is the second time we have hired and would have no hesitation in using them again. Fabulous.... See more

Company replied

Rated 5 out of 5 stars

Fantastic service. Very friendly staff. We had a minor incident- wing mirror damaged- thanks to the narrow Norfolk roads and another large van passing us at speed- we expected to be absolutely rippe... See more

Company replied

Company details

  1. Van Rental Agency
  2. Car Leasing Service
  3. Car Rental Agency
  4. Truck Rental Agency

Written by the company

We are an independent vehicle rental company based in Norwich, Norfolk. Advance Vehicle Rental was formed in 2002 and our efforts to provide the best possible service at competitive rates has been regonised, and won an EDP Best Business award. Advance Vehicle Rental offers daily, weekly and long-term rental of BRAND NEW, Small (Car Derived), Medium Wheel Base, and Long Wheel Base panel vans. We also have large 4 metre Luton vehicles with Tail-Lift.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

28 reviews

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1-star

No recent history of asking for reviews

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4.5

All reviews

(28)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brand new van

Brand new van, easy to drive. Fast check out and in process.

November 14, 2023
Unprompted review
Advance Vehicle Rental logo

Reply from Advance Vehicle Rental

Thank you. Glad it all went well and streamlined service for you.

Rated 5 out of 5 stars

Supportive and responsive staff

Advance vehicle rental was very responsive and supportive from the moment I requested a quote to when I returned the vehicle. Staff were polite, friendly and understanding. The vehicle itself was immaculately clean and a joy to drive. I would use them again.

November 9, 2023
Unprompted review
Advance Vehicle Rental logo

Reply from Advance Vehicle Rental

Thank you for your kind words. We would of course love to see, and look after you again, for your vehicle needs, in the near future. :-)

Rated 5 out of 5 stars

Excellent van rental in Norwich

In my opinion the best van rental company in Norwich. The van rental is very competitively priced with no hidden costs. Very straight forward to book.

November 11, 2023
Unprompted review
Advance Vehicle Rental logo

Reply from Advance Vehicle Rental

Thank you for your time to leave us a review and your kind words. Very much appreciated.
It is always a pleasure to see you, and assist with your vehicle requirements. :-)

Rated 5 out of 5 stars

Great service at a reasonable price.no…

Great service at a reasonable price.no issues with picking up or dropping off the van. Then can drive smoothly and we managed to do one return trip to Cambridge using only £35 of diesel.
Would use dame company again.

October 20, 2023
Unprompted review
Advance Vehicle Rental logo

Reply from Advance Vehicle Rental

Thank you for your kind words and taking the time to review our service. It is greatly appreciated.
We look forward to seeing you again, and assisting you with any of your vehicle rental needs, in the near future.
Again, thank you from all the team at Advance Vehicle Rental - Norwich :-)

Rated 5 out of 5 stars

I have hired a van of advance vehicle…

I have hired a van of advance vehicle rental for 9 months and decided to buy the van since it was perfect and i got a good deal off it , the staff at advance were very helpful and i would definitely rent of advance vehicle rental again.

April 4, 2022
Unprompted review
Rated 1 out of 5 stars

Awful service.

December 11, 2021
Unprompted review
Advance Vehicle Rental logo

Reply from Advance Vehicle Rental

This untrue review was written by a convicted fraudster:

https://www.edp24.co.uk/news/crime/couple-who-ripped-off-students-due-back-in-court-for-1567724

Dear 'Isabelle', Mr Scott Wolfe's deposit was returned to his card he paid with, as you well know, your statements are false, and with your continued lies and harassment all over the internet, we have now commence legal action against you for your made up highly defamatory lies, which you have clearly done to effect the turnover of our business. Weekly turnover has been filed with our legal team and any loss of turnover will be claimed from yourself and your Partner jointly and severally through the courts and all legal costs, turnover has dropped since your review £840 plus vat a day at this time of todays business.

After reading the EDP I will also be reporting all actions and your many credit cards to Norfolk Constabulary.

Rated 1 out of 5 stars

Still waiting for a refund of my…

Still waiting for a refund of my deposit after 10 days. I will be making an online money claim if it is not received within 24 hours and issue a CCJ.

December 9, 2021
Unprompted review
Advance Vehicle Rental logo

Reply from Advance Vehicle Rental

This untrue review was written by a convicted fraudster:

https://www.edp24.co.uk/news/crime/couple-who-ripped-off-students-due-back-in-court-for-1567724

Dear Mr Scott Wolfe, you are aware your deposit was returned to the card you paid with, as you well know, your statements are false, and with your continued lies and harassment all over the internet, we have now commence legal action against you for your made up highly defamatory lies, which you have clearly done to effect the turnover of our business. Weekly turnover has been filed with our legal team and any loss of turnover will be claimed from yourself and your Partner jointly and severally through the courts and all legal costs, turnover has dropped since your review £840 plus vat a day at this time of todays business.

After reading the EDP I will also be reporting all actions and your many credit cards to Norfolk Constabulary.

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