When I initially placed my order I received a confirmation email but then heard nothing else. When I reached out to customer service I found out that my order was cancelled due to issue with the payme... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I would give you a 5 star if I was rating only the tech - Eric, who did the inspection. He was fantastic. The one star taken off was for the initial customer service (phone) which was a bit difficul... See more
Company replied
Shipment was quick and efficient. The negative is that one of the products is on back order but has not given any information as to how long/
Company replied
Getting my tax exemption certificate to go through was a bit of a problem originally, but otherwise it has been a very positive experience. Also, it comes in a pretty timely manner.
Company replied
Company details
Written by the company
Sudden cardiac arrest (SCA) strikes 1,000 people every day, or one person every two seconds. At AED.com, we’ve assembled the top cardiac arrest products and services to help you confidently respond to an emergency. Count on us for easy-to-understand materials and instructions to help you every step of the way. You’ve got this, hero. AED.com is a brand of Cardio Partners, a national leader in providing emergency preparedness solutions for public access.
AED COUPON CODES
Written by the company
- Apply the following AED coupon codes at check out for a discounted price!
- To receive $10 off orders of $100+ you can use code 10OFF100. To receive $25 off orders of $500+ you can use code 25OFF500. To receive $50 off orders of $1000+ you can use code 50OFF1000. Your code must be entered at time of checkout. Only one coupon per order. Not valid on past purchases.
Shipping Policy
FREE SHIPPING on orders over $99.
Free shipping on all order over $99. No code required. Standard shipping only. Applied automatically at checkout. Ship address must be within contiguous United States.
Contact info
5000 Tuttle Crossing Boulevard, 43016, Dublin, United States
- 800-544-0004
- marketing@aed.com
- www.aed.com
3.8
Great
2K reviews
Replied to 78% of negative reviews
Typically replies within 48 hours
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Watch out for availability
Placed an order 2 weeks ago and called to check the status. Well, the product is backordered for another 4 weeks apparently. Thanks for the heads up!
November 11, 2025
Reply from AED.com
Hi there! Thank you for your feedback, and we sincerely apologize for the delay. We understand how frustrating it can be to wait longer than expected, and we appreciate your patience.
Backorders can occasionally happen, but we’re working hard to get your order to you as quickly as possible. If you have any questions or would like updates in the meantime, please don’t hesitate to reach out to us at help@aed.com. Thank you again for your understanding.
Reply from AED.com
Hi Travis! Thank you for your feedback. We’re very sorry to hear that you had a frustrating experience with payment and accessing your training. This is not the experience we want for our customers.
We’d like to help resolve this as quickly as possible. Please reach out to us at help@aed.com so we can assist you directly and ensure you have full access to your training. Your satisfaction is very important to us, and we appreciate the opportunity to make this right.
Reply from AED.com
Hi Mary! Awesome! We’re glad we could make things simple for you.
Still waiting on orders since May!
Still waiting on orders since May of this year.
I ain't happy and my customers ain't happy.
November 21, 2025
Reply from AED.com
Hi Kenneth! Thank you for sharing this feedback. We’re truly sorry for the delays you’ve experienced—waiting since May is completely unacceptable, and we understand how this impacts both you and your customers.
We take situations like this very seriously, and we’re committed to getting you the products you’ve been waiting for as quickly as possible.
Please reach out to us at help@aed.com so we can prioritize your case and provide a clear update. We appreciate your patience, and we’re determined to make this right.
That we should welcome our robot overlords.
The web sight was informative enough to make a wise purchase.
November 19, 2025
Reply from AED.com
Hi Rick! We’re all about making things simple and efficient. Glad we could provide a smooth experience for you!
Easy tax exempt process
November 6, 2025
Reply from AED.com
Hi Michael! Happy to hear it was quick and easy for you! We appreciate your review.
Great Service
The website it easy to navigate; the customer service is quick and efficient!
November 20, 2025
Reply from AED.com
Hi SJD! Happy to hear you found our site easy to navigate! Thanks for sharing.
Cancelled my order and never told me.
You cancelled my order because you thought it was fraudulent when it wasn't. I appreciate the security steps but what you should have done was email me and let me know this was done. Instead, I had to call a week later to discover my order had been cancelled. I purchased from a different company due to this.
November 5, 2025
Reply from AED.com
Hi Joe! Thank you for taking the time to share this feedback. I’m truly sorry for the frustration and inconvenience this caused. While we take security seriously to protect our customers, you’re absolutely right — you should have been notified immediately if there was a concern with your order. Having to call in a week later just to find out it was cancelled is not the experience we want anyone to have.
We appreciate you pointing this out, and we’re reviewing our communication process to ensure situations like this are handled much more clearly and proactively in the future. If you ever decide to give us another try, we’d be glad to assist you. Thank you again for your honest feedback.
Best prices and the website was easy to…
Best prices and the website was easy to navigate.
November 18, 2025
Reply from AED.com
Hi Bret! Happy to hear you found our site easy to navigate! Thanks for sharing.
Reply from AED.com
Hi Talisha! Customer satisfaction is our priority—happy we could help! Thanks for your feedback!
Easy to access and order.
November 16, 2025
Reply from AED.com
Hi Jonathan! We’re all about making things simple and efficient. Glad we could provide a smooth experience for you!
Reply from AED.com
Hi Robert! That’s exactly what we aim for! Thanks for sharing your experience.
Still awaiting update on our backorder…
Still awaiting update on our backorder item.
September 11, 2025
Reply from AED.com
Hi Melanie! Thank you for sharing this with us. I’m really sorry you’re still waiting on an update regarding your backordered item — that’s definitely not the experience we want for you.
Our team would be more than happy to look into the status and give you the most up-to-date information. Please feel free to reach out to our Customer Care team at help@aed.com, and we’ll make sure you’re taken care of right away.
Thank you again for your patience — we truly appreciate it.
After a couple issues on my end- the…
After a couple issues on my end- the battery showed up fast. Thanks
October 31, 2025
Reply from AED.com
Hi Fiona! Happy to hear it was quick and easy for you! We appreciate your review.
Simple and easy process when ordering
November 14, 2025
Reply from AED.com
Hi Dan! Awesome! We’re glad we could make things simple for you.
Purchased an AED for our Youth…
Purchased an AED for our Youth Agriculture program here in Florida. Got billed right away for the order placed. The pediatric AED pads arrived and no AED machine. So i called to find out the status of the AED machine, and they stated that the AED machine doesn't get shipped out until they receive an AED from someone that turns one in, or traded in and it can be recertified. No where on any of their websites does it say we will not ship an AED product we billed you for until we receive one which could take up to 6 months (per their words, when i did finally speak with them). Company is selling goods and billing Credit Card / Bank Accounts and not being honest about their products. I have now called 3 times to resolve and ask for a return label for part of the order that i did receive. They keep stating we have to send this to our returns department, well it don't take 10 days and 3 phone calls later and they are still not doing anything about it. This company is the biggest Scam i have ever dealt with in my entire career. This address of the company list multiple companies which all have the same website and products with different names on the websites. If you google their address it will show all the companies and websites. They all have the same products and no where does it state you must wait for a product to be turned in first.
November 4, 2025
Unprompted review
Reply from AED.com
Hi there! We’re very sorry for the experience you’ve had — your frustration is completely understandable. You should never feel unsure about the status of an AED purchase, and we apologize for the lack of clear communication regarding the recertification process for refurbished units. We also regret the delay in getting your return label and the repeated follow-up calls you’ve had to make. That’s not the level of service we strive to provide.
Please reach out to our customer care team at help@aed.com
so we can personally review your order, ensure the return is processed promptly, and issue any necessary refunds. Thank you for bringing this to our attention — we appreciate the opportunity to make things right.
Reply from AED.com
Hi there! Customer satisfaction is our priority—happy we could help! Thanks for your feedback!
An AED needed for a small remote community.
I’ve been researching for months. We live in a fairly remote and rugged area of the thousand islands 4-5 months out of the year. Our neighbor had a heart attack in the middle of the night and we have a small clinic/hospital but it is 25 minutes by boat. Having this added level of aid would have helped him.
The refurb unit will do just fine for the 4-5 months out of the year we may need it
November 13, 2025
Reply from AED.com
Hi Christy! We’re all about making things simple and efficient. Glad we could provide a smooth experience for you!
I am glad I found your website
I am glad I found your website! It was so easy to purchase from and I was kept advised of the shipping and when it would be here. Thank you!
October 30, 2025
Reply from AED.com
Hi Debbie! We strive to keep things quick and seamless—glad we hit the mark for you!
EXCELLENT SERVICE!
November 12, 2025
Reply from AED.com
Hi Tammy! Thanks for the positive review! We hope to be of service again in the future! Have a great day!
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