When I initially placed my order I received a confirmation email but then heard nothing else. When I reached out to customer service I found out that my order was cancelled due to issue with the payme... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I would give you a 5 star if I was rating only the tech - Eric, who did the inspection. He was fantastic. The one star taken off was for the initial customer service (phone) which was a bit difficul... See more
Company replied
Shipment was quick and efficient. The negative is that one of the products is on back order but has not given any information as to how long/
Company replied
Getting my tax exemption certificate to go through was a bit of a problem originally, but otherwise it has been a very positive experience. Also, it comes in a pretty timely manner.
Company replied
Company details
Written by the company
Sudden cardiac arrest (SCA) strikes 1,000 people every day, or one person every two seconds. At AED.com, we’ve assembled the top cardiac arrest products and services to help you confidently respond to an emergency. Count on us for easy-to-understand materials and instructions to help you every step of the way. You’ve got this, hero. AED.com is a brand of Cardio Partners, a national leader in providing emergency preparedness solutions for public access.
AED COUPON CODES
Written by the company
- Apply the following AED coupon codes at check out for a discounted price!
- To receive $10 off orders of $100+ you can use code 10OFF100. To receive $25 off orders of $500+ you can use code 25OFF500. To receive $50 off orders of $1000+ you can use code 50OFF1000. Your code must be entered at time of checkout. Only one coupon per order. Not valid on past purchases.
Shipping Policy
FREE SHIPPING on orders over $99.
Free shipping on all order over $99. No code required. Standard shipping only. Applied automatically at checkout. Ship address must be within contiguous United States.
Contact info
5000 Tuttle Crossing Boulevard, 43016, Dublin, United States
- 800-544-0004
- marketing@aed.com
- www.aed.com
3.8
Great
2K reviews
Replied to 78% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Details and site cumbersome
Details and site cumbersome. If wasn’t for sale President’s day, Would not purchase from cardio partners!
February 17, 2026
Easy product look up
It was very easy to navigate the site. I could select the manufacturer of our AED so I didn’t have to scroll through lots of products. And the 15% off for Presidents Day was a nice bonus.
February 17, 2026
Ordering was easy and simple
February 16, 2026
I appreciated the quick response
I appreciated the quick response, and links to get re-registered.
February 16, 2026
The website is user-friendly and offers…
The website is user-friendly and offers promotional discounts. Thank you.
February 2, 2026
Our first inspection was very helpful
Our first inspection was very helpful! The woman reported that she would be back to follow up, but she never returned. I also need support in purchasing batteries using the warranty as they died within a year, but the people on the phone rushed me and I haven't been successful or supported.
October 6, 2025
chat room a bit disjointed.
chat room a bit disjointed.
lack of model type info on website and on product: "do i have an onsite or an FRX?" which needed to know for pads reorder
January 2, 2026
It has never arrived and has been over…
It has never arrived and has been over a month!!!
Lydia Mason
November 4, 2025
Enjoyable and informative
It was very well organized, lots of different ways to learn (video, reading, interactive quizzes, stories, etc)
November 27, 2025
the ease of ordering and receiving the…
the ease of ordering and receiving the AED adult & pediatric pads
November 24, 2025
Reply from AED.com
Hi Christine! We love making things hassle-free! Thanks for the great review.
Order placed Nov
Order placed Nov. 9th order was not fullfilled on your end due to computer issue. Order placed a second time with live representative on the phone item paid with cc and still no product received nor an email confirmation received.
November 9, 2025
Reply from AED.com
Hi Sharon! Thank you for sharing this feedback. We’re very sorry for the inconvenience and frustration you’ve experienced with your recent order. This certainly isn’t the level of service we aim to provide. Please contact our customer support team at help@aed.com with your order details so we can locate your shipment immediately and make sure your product is sent out without any further delays. We appreciate your patience and the opportunity to make this right. Thank you for bringing this to our attention.
Reply from AED.com
Hi Beth! Our team is happy to help take a look at how long the pads you are interested in will be on backorder. Please reach out to us at help@aed.com.
Reply from AED.com
Hi Julie! Thanks for the positive review! We hope to be of service again in the future! Have a great day!
Reply from AED.com
Hi Ray! We make sure ordering is easy, so you can receive your lifesaving products as soon as possible! We hope to be of service again in the future! Have a great day!
Easy to place order online
Easy to place order online. fast and on-time delivery. Provided tracking and order status update.
November 12, 2025
Reply from AED.com
Hi Anyi! Happy to hear it was quick and easy for you! We appreciate your review.
Ease of purchase and price.
November 13, 2025
Reply from AED.com
Hi Leslie! We strive to price our products competitively so we can be your go-to source for all your emergency preparedness needs. We appreciate your support and look forward to serving you again in the future. Have a great day!
Reply from AED.com
Hi Gerald! Happy to hear it was quick and easy for you! We appreciate your review.
Excellent Service
I recently contact AED4Life and had the pleasure of speaking with Monica. Using her expertise, she guided me to a better product that would suit my needs. She was also very friendly and informative on all products. We made our first purchase because of her. We will be back soon, to work with her again on other items.
November 27, 2025
Unprompted review
Reply from AED.com
Hi William! Customer satisfaction is our priority—happy we could help! Thanks for your feedback!
Reply from AED.com
Hi Bobby! Happy to hear it was quick and easy for you! We appreciate your review.
Poor scheduling for inspection
Poor scheduling for inspection. No communication. Inspection guy showed up, looked at the unit and left without as much as a report of his findings. Will not do business again
October 14, 2025
Reply from AED.com
Hi there! We sincerely apologize for the experience you described. This is not the level of service we strive to provide, and we understand how frustrating it must have been to have no communication or proper report after the inspection.
We’d like to make this right and ensure your concerns are addressed. Please contact us directly at help@aed.com so we can review what happened and discuss a resolution. Your feedback is important, and we appreciate the opportunity to improve.
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