I am extremely thankful while dealing with Shanelle with my problem with o2,she helped through a difficult situation with extreme sympathy and efficiency. She made a worrying situation for myself les... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a great experience with Liam, who was patient with my stress levels and impaired hearing. He was super helpful in organising a complicated swop over/swop back and a reduced premium. This morni... See more
Company replied
I wasn't sure how my call would go when I rang, but Chanel was excellent. She immediately put me at ease, clearly explained what could be done, and then proceeded to deliver. She managed my expectatio... See more
Company replied
I had an interaction with Bailey today and I just wanted to say how exceptional he was. I’d been having an issue with my phone for over a week and, within a 10-minute phone call, Bailey managed to re... See more
Company replied
Company details
- Telecommunications Service Provider
- Cloud Computing Service
- Computer Support and Service Company
- Internet Service Provider
- Mobile Network Operator
- Phone and Internet Service
Written by the company
Aerial Direct is an award-winning, UK-based, managed communications expert. Partnering with over 85,000 businesses enabling them to have the conversations that count. This means our customers can get on with doing business whilst our proactive experts look after the infrastructure they rely on.
Aerial Direct
Written by the company
- An award-winning business...
- Aerial Direct has provided UK businesses with award-winning communications solutions and services for over 35 years. From an era when business relied on fax and face-to-face to an era when our customers now count on smartphones and VoIP, we’ve been there, we’ve helped them grow and we’ll continue to do that into the future, by enabling you to have the conversations that matter.
- We put you and your people first...
- Everything we do revolves around you. We realise that to be the best possible partner for our customers, we must place your needs at the heart of everything. Our aim is to understand your business’ needs as well as you do so that our curated solutions meet those needs perfectly.
- A trusted partner for businesses...
- We are trusted by over 85,000 UK businesses to keep them connected to their customers, suppliers and partners. That’s a lot of trust. We make this possible by working with you and with industry leaders to achieve continuous improvement and impeccable connectivity.
- We are enablers of business change...
- We believe that Aerial Direct is more than just a telecommunications service provider, we see ourselves as growth enablers for your business. And every other business we partner with. Our best-in-class service epitomises the customer experience we have built and maintained over the past 35 years.
Contact info
1 Barnes Wallis Road, PO15 5UA, Portsmouth, United Kingdom
- 01329 558 558
- hello@aerial-direct.co.uk
- www.aerial-direct.co.uk
4.8
Excellent
20K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
i was asking to increase my gbs the…
i was asking to increase my gbs the lady julia was extremely helpful and got me what suited my needs and informed me of how not to incur these extra charges in the future basic i know! but am grateful
August 27, 2026
Reply from Aerial Direct
Hi Maria, thank you for your excellent feedback. Your lovely comments will be passed onto Julie who will be pleased to hear that she was able to help you. It is always great to hear that our agents are providing a quality service.
If you ever require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
Really friendly and very helpful with…
Really friendly and very helpful with my enquiry
August 27, 2026
Unprompted review
Reply from Aerial Direct
Hi Gill, thank you for leaving us a review. If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
Really clear options menu
Really clear options menu, quick to answer and really helpful agent at the other end! Well done
August 26, 2026
Reply from Aerial Direct
Hi, thank you for your excellent feedback. We are glad to hear that you received all the help you needed. If you ever need us again in the future please don't hesitate to call us on 01329 558 558.
Aerial Direct
Had a brilliant experience with Aerial…
Had a brilliant experience with Aerial direct, customer service were excellent to talk to sort me right out couldn’t ask for a better service, don’t know if I can name drop but you know who you are.. god bless ya
August 26, 2026
Reply from Aerial Direct
Hi Darren, we are delighted to hear that you had a great experience with our service. If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
Efficient, easy to understand, patient
Patient, explained well. Nothing seemed a problem and very efficient with pro messing our request
August 26, 2026
Reply from Aerial Direct
Hi Alison, we appreciate you providing us with your excellent feedback. If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
I spoke to Lauren today and she was…
I spoke to Lauren today and she was very good helping me with my query and advising me to deal with it.
August 26, 2026
Unprompted review
Reply from Aerial Direct
Hi Denise, thank you for your excellent feedback. We are glad to hear that you received all the help you needed. If you ever need us again in the future please don't hesitate to call us on 01329 558 558.
Aerial Direct
Very happy with service
Very happy with service, thank you - helpful, professional and friendly. Query answered
August 26, 2026
Unprompted review
Reply from Aerial Direct
Hi Natalie, we are delighted to hear that you had a great experience with our service. If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
Problem solved with in couple of…
Problem solved with in couple of seconds.
Great service , nobody can beat this.
Best Regards
August 26, 2026
Unprompted review
Reply from Aerial Direct
Hi Sandeep, we appreciate you providing us with your excellent feedback. If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
Friendly and knowledgable advice to my…
Friendly and knowledgable advice to my queries
August 26, 2026
Reply from Aerial Direct
Hi Tim, thank you for leaving us a review. If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
Reply from Aerial Direct
Hi Patrick, we appreciate you providing us with your excellent feedback. If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
Friendly staff and quick service
Getting through to someone very quickly who understood and solved the problem straight away. The lady was pleasant and very helpful.
August 25, 2026
Reply from Aerial Direct
Thank you for leaving us a review. We are delighted to hear that you had a great experience with our service. If you ever need us please don't hesitate to call us on 01329 558 558.
Aerial Direct
Reply from Aerial Direct
Hi Eileen, thank you for your excellent feedback. We are glad to hear that you received all the help you needed. If you ever need us again in the future please don't hesitate to call us on 01329 558 558.
Aerial Direct
I was greeted by a clear speaking (…
I was greeted by a clear speaking ( important when you’re a bit deaf ) , cheerful, obliging and helpful call handler. Told me exactly what I needed to know without loads of waffle. Great !
August 25, 2026
Reply from Aerial Direct
Hi, we appreciate you providing us with your excellent feedback. If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
Great service from friendly staff
Great service from friendly staff. I got charges I needed explaining on my spend cap but they were explained - and that helps me understand where the costs are.
August 25, 2026
Reply from Aerial Direct
Hi Anne-Marie, we are delighted to hear that you had a great experience with our service. If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
quick, pleasant and efficient
I was put straight through, the assistant was pleasant and helpful, had my account on screen from my name and postcode instantly, then suggested I provided a password for the future, which I did, then immediately understood what I required, suggested a sensible spending cap and applied it. What more could I ask?
August 25, 2026
Reply from Aerial Direct
Hi Mike, thank you so much for your excellent feedback. We are glad to hear that you received all the help you needed. If you ever need us again in the future please don't hesitate to call us on 01329 558 558.
Aerial Direct
Had a problem spoke to a lovely lady…
Had a problem spoke to a lovely lady who put me right explained everything to but my mind at rest great service glad I am with Aerial
August 25, 2026
Unprompted review
Reply from Aerial Direct
Hi Victor, we are glad to hear that everything has been sorted. Thank you for your review and if you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
quick and simple to navigate
August 25, 2026
Reply from Aerial Direct
Hi Gary, thank you for leaving us a review. If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
My contact dealt with my request in a…
My contact dealt with my request in a prompt manner
August 25, 2026
Reply from Aerial Direct
Thank you for leaving us a review, Nick. If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
Chanel that helped me was really…
Chanel that helped me was really helpful, she looked into my account to find what was wrong and found the answer . Thank you Chanel, all done within minutes
August 24, 2026
Reply from Aerial Direct
Hi Diana, thank you for your excellent feedback. Your lovely comments will be passed onto Shanelle who will be pleased to hear that she was able to help you. It is always great to hear that our agents are going the extra mile to help our customers.
If you ever require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
I had a problem with a faulty SIM card…
I had a problem with a faulty SIM card but Aerial Direct did a great job in supplying me with a quick replacement and the process to activate it was very simple.
August 25, 2026
Reply from Aerial Direct
Hi Ian, we appreciate you providing us with your excellent feedback. If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
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