I am extremely thankful while dealing with Shanelle with my problem with o2,she helped through a difficult situation with extreme sympathy and efficiency. She made a worrying situation for myself les... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a great experience with Liam, who was patient with my stress levels and impaired hearing. He was super helpful in organising a complicated swop over/swop back and a reduced premium. This morni... See more
Company replied
I wasn't sure how my call would go when I rang, but Chanel was excellent. She immediately put me at ease, clearly explained what could be done, and then proceeded to deliver. She managed my expectatio... See more
Company replied
I had an interaction with Bailey today and I just wanted to say how exceptional he was. I’d been having an issue with my phone for over a week and, within a 10-minute phone call, Bailey managed to re... See more
Company replied
Company details
- Telecommunications Service Provider
- Cloud Computing Service
- Computer Support and Service Company
- Internet Service Provider
- Mobile Network Operator
- Phone and Internet Service
Written by the company
Aerial Direct is an award-winning, UK-based, managed communications expert. Partnering with over 85,000 businesses enabling them to have the conversations that count. This means our customers can get on with doing business whilst our proactive experts look after the infrastructure they rely on.
Aerial Direct
Written by the company
- An award-winning business...
- Aerial Direct has provided UK businesses with award-winning communications solutions and services for over 35 years. From an era when business relied on fax and face-to-face to an era when our customers now count on smartphones and VoIP, we’ve been there, we’ve helped them grow and we’ll continue to do that into the future, by enabling you to have the conversations that matter.
- We put you and your people first...
- Everything we do revolves around you. We realise that to be the best possible partner for our customers, we must place your needs at the heart of everything. Our aim is to understand your business’ needs as well as you do so that our curated solutions meet those needs perfectly.
- A trusted partner for businesses...
- We are trusted by over 85,000 UK businesses to keep them connected to their customers, suppliers and partners. That’s a lot of trust. We make this possible by working with you and with industry leaders to achieve continuous improvement and impeccable connectivity.
- We are enablers of business change...
- We believe that Aerial Direct is more than just a telecommunications service provider, we see ourselves as growth enablers for your business. And every other business we partner with. Our best-in-class service epitomises the customer experience we have built and maintained over the past 35 years.
Contact info
1 Barnes Wallis Road, PO15 5UA, Portsmouth, United Kingdom
- 01329 558 558
- hello@aerial-direct.co.uk
- www.aerial-direct.co.uk
4.8
Excellent
20K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Renewing contract
As a long term customer with Aerial Direct, they always give me good service when I have a problem. Renewing my contract is very easy as I tell them exactly what I want, and they look for the best solution for my needs.
September 22, 2025
Reply from Aerial Direct
Hi Eveline, thank you for your excellent feedback. We are glad to hear that you received all the help you needed. If you ever need us again in the future please don't hesitate to call us on 01329 558 558.
Aerial Direct
Very good customer service
Very good customer service, easy to talk to them, very polite and knowledgeable team
Fast service response.
August 7, 2026
Reply from Aerial Direct
Hi Mouin, we are delighted to hear that you had a great experience with our service. If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
Excellent
Spoke to a Very pleasant & helpful lady with a very clear voice so easy to listen to understand exactly what she was saying
August 7, 2026
Reply from Aerial Direct
Hi Judy, we appreciate you providing us with your excellent feedback. If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
Thank you Lauren
Lauren was vey efficient and solved my issue very quickly.
August 7, 2026
Unprompted review
Reply from Aerial Direct
Hi Frank, thank you for your excellent feedback. Your lovely comments will be passed onto Lauren who will be pleased to hear that she was able to help you. It is always great to hear that our agents are providing a quality service.
If you ever require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
They called me back very quickly and…
They called me back very quickly and resolved my problem with expert advice and and a credit to your team.
August 7, 2026
Reply from Aerial Direct
Thank you for leaving us a review. We are delighted to hear that you had a great experience with our service. If you ever need us please don't hesitate to call us on 01329 558 558.
Aerial Direct
Millie was very good and sorted my…
Millie was very good and sorted my problem, many thanks.
August 6, 2026
Reply from Aerial Direct
Hi Janet, we are glad to hear that everything has been sorted. Thank you for your review and if you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
Very pleasant and extremely helpfull
Very pleasant and extremely helpful.
Phoned back next day on time to the minute.
Hopefully problem solved,
Nice to deal with someone who tries their hardest.
August 6, 2026
Reply from Aerial Direct
Hi Richard, we appreciate you providing us with your excellent feedback. If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
Reply from Aerial Direct
Hi Alistair, thank you for your feedback. We are glad to hear that you received all the help you needed. If you ever need us again in the future please don't hesitate to call us on 01329 558 558.
Aerial Direct
Reply from Aerial Direct
Hi Ian, thank you for leaving us a review. If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
Reply from Aerial Direct
Thank you for leaving us a review. We are delighted to hear that you had a great experience with our service. If you ever need us please don't hesitate to call us on 01329 558 558.
Aerial Direct
Ariel call back
It took about 38hours for my call to be returned but the lady was very pleasant and helpful in updating my sim card
August 5, 2026
Reply from Aerial Direct
Hi Wendy, we are delighted to hear that you had a great experience with our service. If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
I applied for a telephone number to be…
I applied for a telephone number to be redirected to my mobile phone
My web would have shown a fix line.
I have tested and complaint several time but was never fixed anyone calling was going straight to an ansering machine that i couldn't even retrieve.
Thery are still asking me to pay the contract having deliverd nothing
November 1, 2025
Unprompted review
Question to my phone on holiday
Tim was able to reply to my questions I had making me feel better about myself.
August 4, 2026
Reply from Aerial Direct
Hi Tina, thank you for your excellent feedback. We are glad to hear that you received all the help you needed. If you ever need us again in the future please don't hesitate to call us on 01329 558 558.
Aerial Direct
Reply from Aerial Direct
Hi Andrius, thank you for leaving us a review. If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
Reply from Aerial Direct
Hi Francesca, we are delighted to hear that you had a great experience with our service. If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
Reply from Aerial Direct
Thank you for leaving us a review, Sharon. If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
Amazing customer service !!!
August 5, 2026
Reply from Aerial Direct
Thank you for leaving us a review. We are delighted to hear that you had a great experience with our service. If you ever need us please don't hesitate to call us on 01329 558 558.
Aerial Direct
Reply from Aerial Direct
Hi Paul, we appreciate you providing us with your excellent feedback. If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
Reply from Aerial Direct
Hi Kathy, we are glad to hear that everything has been sorted. Thank you for your review and if you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
The operator was fantastic and helped…
The operator was fantastic and helped me with everything that I needed thank you again
August 5, 2026
Reply from Aerial Direct
Thank you for leaving us a review. We are delighted to hear that you had a great experience with our service. If you ever need us please don't hesitate to call us on 01329 558 558.
Aerial Direct
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