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AEROLEX UK LIMITED Reviews 

423
•
TrustScore 4.5 out of 5

4.7

Travel Agency
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Rated 5 out of 5 stars

Jamal was very supportive and made the process easy for us. He advised on alternative options, helping us choose the most suitable tickets for our summer holiday. It also gave us peace of mind knowing... See more

Rated 5 out of 5 stars

It wasn’t my first time of purchasing a flight ticket from Aerolex Uk Limited, however, I felt yet another a review was warranted. Arif and on occasion Sami were the two people that I had the pleasu... See more

Rated 5 out of 5 stars

I called few agencies in Manchester and London, and found Aerolex the best one so far in terms of service and quality. Prompt visa service as they're direct agent of KSA visa authority, not only that... See more

Rated 5 out of 5 stars

Quick and very responsive team Small Heath branch. Have total confidence in their Service delivery and travel advice provided by Arif & Sammy. Both have provided tickets to Bangladesh past 10 ye... See more

Company details

  1. Travel Agency

Written by the company

Best travel deals for Asia, Africa and the Far East! We have been serving our longstanding customers since 1992. We have the best rates for Emirates, Saudia, Qatar, Turkish and Bangladesh Biman.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

423 reviews

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4.7

All reviews

(423)

16 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

So disappointing service by Mr Zamal

So disappointing service by Mr Zamal. My husband reserved our tickets and called before the deadline to get the tickets. No body picked up his call. When my husband called again reservation was cancelled. No body bothered calling us back or inform before cancellation. Rather apologies, Mr Zamal raised his voice and started blaming my husband. I found totally unprofessional and acceptable service although later on we saved £150 pounds from another place. Will never go back again!

January 9, 2020
Unprompted review
AEROLEX UK LIMITED logo

Reply from AEROLEX UK LIMITED

Dear Mrs Mahmood,
Thank you very much for providing your valuable feedback. Please accept our sincerest apologies for your experience. We set a high standard for ourselves and are truly sorry to hear about your interaction with us. Your happiness is our number one priority. Please reach me personally via email and I would be happy to discuss this issue with you.
Best regards,
Raihan
Managing Director
Email: raihan@aerolex.co.uk

Rated 1 out of 5 stars

Very unprofessional

Very unprofessional, rude and disrespectful behaviour from MR ZAMAL.

January 9, 2020
Unprompted review
AEROLEX UK LIMITED logo

Reply from AEROLEX UK LIMITED

Dear Mr Mahmood,
Thank you for providing your valuable feedback. Please accept our sincerest apologies for your experience. We set a high standard for ourselves and are truly sorry to hear about your interaction with us. Your happiness is our number one priority. Please reach me personally via email or phone and I would be happy to discuss this issue with you.
Best regards,
Raihan
Managing Director
Email: raihan@aerolex.co.uk

Rated 5 out of 5 stars

Quick & responsive Aerolex Small Heath

Quick and very responsive team Small Heath branch.
Have total confidence in their Service delivery and travel advice provided by Arif & Sammy. Both have provided tickets to Bangladesh past 10 years to my family and friends without any glitch compared to the horror stories I’ve heard from other travel agents ,,,!

Would highly recommend these two chaps always ready with a cup of tea and a smile followed by friendly chat for all your travel needs !

December 24, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent quality

I called few agencies in Manchester and London, and found Aerolex the best one so far in terms of service and quality. Prompt visa service as they're direct agent of KSA visa authority, not only that the quote you'll get is much more reasonable than other sub agents. Highly recommended.

December 16, 2019
Unprompted review

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