Enquired with them which one of their packing cubes would fit my Travel Pack 4 35L and based on the information given by their customer support ordered two packing cubes for over 100 Euros. Well, t... See more
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Booked a return flight with Aer Lingus from Southampton, England to Dublin, Ireland travelling on March 14th and booked mid February thru an online travel company. Phoned them and asked if my son coul... See more
If I knew that I had to pay import taxes this high, I wouldn't have ordered the Travel Pack 3. Unfortunately they still don't give you any message that they temporarily removed the taxes, they hid... See more
I've ordered Travel Pack 3 from US to Poland at Monday, picked delivery at Wednesday. So it was actually faster that the website states. Also, the price was final as the page says. I did not... See more
Company details
Information provided by various external sources
Modern gym bags, travel backpacks and laptop backpacks designed for city travel.
Contact info
Whipple Rd 4005, 94587, Union City, United States
- www.aersf.com
2.1
Poor
26 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Beware of customer service and customs
I recently purchased the Aer City Pack Pro and I want to warn others about potential customs fees for international orders. Besides the shipping fee of €29.99, upon delivery, I was surprised by an additional €77.15 ($86.51 USD) customs fee. The shipping + customs fee were almost 50% of the entire cost of the bag, which significantly increased the overall expense of the bag.
I contacted customer support and explained the situation, and they refunded the shipping fee. I tried to negotiate a bit more, because the custom fee was exorbitant. However, the lady from customer support was totally unflexible.
Their customer support is very poor and they won't do much to reverse a frustrated customer.
July 19, 2023
Unprompted review
Just beautiful.
Just beautiful.
Delivery from the USA to Russia was a couple of weeks.
The product looks great.
I have searched for the best travel backpack and I found it.
September 27, 2021
Unprompted review
Paid 25 dollars more because they didnt include customs in shipping
Im sure the bags are amazing, however I still havent recieved it yet as Aer decided to not include customs charges in the shipping price. Now the delivery is delayed by a day and I am required to pay 25 extra dollars to accept the package. Every other company ive orderd from never had this complication in their shipping. Dont know why Aer decided not to include customs in their prices, but it is not appreciated.
Will not be ordering from them again until they change this (i don't mind paying more as long as it is made clear in the checkout)
June 1, 2021
Unprompted review
Stylish high quality products with the…
Stylish high quality products with the best combination of materials, smart organization and ergonomics. Orders are delivered fast and as expected. Excellent service, fast helpful responses, it's very evident that this company cares and values its customers. Have bought many items from Aer and I am very happy with services and products.
August 18, 2020
Unprompted review
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