Well organized, polite staff but seating not suitable for a comfortable 5 hour night crossing. Most uncomfortable night.
Quality: 3
Staff: 4
Value for money: 5
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Quality
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Clean, on time, comfortable.
Staff: 4
Value for money: 5
Always SO SLOW to disembark. 1 hour!
Quality: 3
Staff: 4
Value for money: 2
A few hours after booking we realized a mistake and there was no chance to cancel the booking without a fee. Although we booked super early in March for a trip end of July and really had to cancel shortly after the booking. That's why we then changed plans to use the Eurotunnel instead to avoid booking with DFDS for this trip again.
Value for money: 1
Long crossing but good value. The staff are really helpful and efficient. There is a lounge where you can sleep if you don't want to pay for a cabin but the seats aren't that comfortable for that length of time and you need something warm to cover up as the Aircon is very chilly.
Quality: 5
Staff: 5
Value for money: 5
Efficient and friendly staff, wide choice of breakfast items. Clean and quietl cabins
Staff: 5
Quality: 4
Value for money: 4
Very enjoyable trip
Quality: 4
Staff: 5
Value for money: 5
Poor leading. Wet slippy surfaces on ferry. Dangerous for motorbikes. Unloading procedure poor and long. Stop starting not good for motorbikes
Quality: 2
Staff: 3
Value for money: 4
Only a 4 hour crossing but almost an hour to get off the Ferry after we had docked.
Quality: 4
Staff: 4
Value for money: 4
Aferry charged me for altering booking then said they had not.spoke to dfds who sorted it. Aferry apologised and reembursed but should not have said can alter booking when couldnt
Quality: 5
Staff: 5
Value for money: 5
All good, on time with friendly staff. 0600 was an early start but the full English started the day nicely!
Quality: 5
Staff: 5
Value for money: 5
As always an excellent and faultless journey, no problems whatsoever, and reasonably priced. Thank you. NH
Quality: 5
Value for money: 5
All good. Food and staff.
Quality: 5
Staff: 5
Value for money: 4
Cabin clean and warm, staff friendly
Quality: 5
Staff: 5
Value for money: 5
Easy Boarding with a very nice Hot full English Breakfast 👍
Quality: 5
Staff: 5
Value for money: 5
Good calm crossing
Quality: 5
Staff: 5
Value for money: 5
I keep repeating, the walls of the cabins are too thin. And why put families next to people who obviously need to sleep!!!
Staff: 5
Quality: 4
Value for money: 4
Great route, and great service - only lost a few points as the MV Côte d'Albâtre is showing its age in places compared to other ferries I’ve used in recent years. Still, not a reason to not use this convenient route.
Quality: 3
Staff: 5
Value for money: 5
Poor catering facilities available on this crossing and some toilets not in use. General fealing of supply as little as possible to save money
Quality: 4
Staff: 4
Value for money: 3
A very nice enjoyable trip with a well run ship
Quality: 5
Staff: 5
Value for money: 5