A very nice enjoyable trip with a well run ship
Quality: 5
Staff: 5
Value for money: 5
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The information on this page is based solely on product reviews written by customers of AFerry.com via Trustpilot.
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Its a fantastic service.
Quality: 5
Staff: 5
Value for money: 5
Clean and efficient
Quality: 4
Staff: 5
Value for money: 4
It was nice and comfortable and i did like the new style of furnishings and decor
Quality: 5
Staff: 5
Value for money: 5
The process of embarkation and disembarkation for foot passengers is poor. Cases were taken without giving any info as to why - we assumed it was just to leave space for passengers on the bus to the boat - but in fact they disappeared for the duration of the journey. Fine - easier to move about etc. But whilst foot passengers were taken off the ferry before cars (corralled in a room for disembarkation about half an hour before actually leaving the ship), bags arrived about half an hour later, after all the cars had been taken off. And staff at Newhaven could not have cared less or been less helpful about when the bags might arrive. As with many other ferries, foot passengers are the poor relations to the drivers, with little thought or consideration given to information about the process at any stage. We probably won’t sail with DFDS again.
Quality: 2
Staff: 2
Value for money: 3
Excellent experience
Quality: 5
Staff: 5
Value for money: 5
Very efficient service.
Quality: 5
Staff: 5
Value for money: 5
Comfortable crossing
Quality: 5
Staff: 5
Value for money: 4
Very happy with the service once again. We will certainly be using your services again in the future.
Quality: 4
Staff: 5
Value for money: 4
Ferry was clean, departure timely.
Quality: 5
Staff: 5
Value for money: 5
Unpretentious, obviously new and comfortable ship with a good duty free, friendly staff. Quite pleased with this crossing. Will use this service again
Quality: 5
Staff: 5
Value for money: 5
Good value. comfortable recliner seats
Quality: 5
Staff: 5
Value for money: 5
Good for a night crossing without a cabin.Even after midnight food and drink was available then a bit of sleep on a reclining chair.
Quality: 4
Staff: 4
Value for money: 5
I was unfortunately a victim of circumstance and needed to return early from a trip to the UK; AFerry booking16760270; I presented at the reception In Newhaven and made the request for a change of intinerary. I was expecting a small charge for this change. However I was not expecting a bill of 75 pounds. Which was more than the original cost for the two way journey. Try as they might? the reception was unable to correct this. Therefore the rest of the booking needed to be cancelled and I was then able to purchase a one way ticket to return home to France. (39.20 pounds) I appreciate that this was not the fault of the AFerry or DFDS regarding my need to return early. But it means my original two way booking was reduced to one way. I think in future I will be dealing with DFDS directly. Dieppe to Newhave is my crossing of choice so I have no option than to use that service. But will bypass AFerry. Sorry.
Quality: 4
Staff: 5
Value for money: 2
Staff at terminal very helpful. Professionally run service on board.
Quality: 5
Staff: 5
Value for money: 5
Everything went to plan. First class operation.
Staff: 5
Quality: 5
Value for money: 5
Truly reliable company. I have been a regular customer for over 2 decades now. Big up for still welcoming foot-passengers on board (when Brittany Ferries barred them from booking crossings on their Portsmouth-Le Havre line. Which is a disgrace) Mention Spéciale to the super friendly staff!
Quality: 5
Staff: 5
Value for money: 5
Dead on time. New seats a little uncomfortable. Slow to unload cars at destination port.
Quality: 4
Staff: 4
Value for money: 4
Another problem-free crossing. Thankyou
Quality: 5
Staff: 5
Value for money: 5
We left Dieppe early, the Café was open and we had a quite reasonable meal. We have used DFDS many times and have always been satisfied.
Quality: 4
Staff: 5
Value for money: 5