great experience
Quality: 5
Staff: 5
Value for money: 4
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As the services on board are good for a 90 minute crossing, I do believe that the costing in some areas like food are a little too pricey especially for young families on a budget.
Quality: 5
Staff: 5
Value for money: 3
All good thx
Quality: 5
Staff: 5
Value for money: 5
Price for ferry should be cheaper
Quality: 5
Staff: 5
Value for money: 1
A good service
Quality: 4
Staff: 5
Value for money: 5
Very good
Quality: 4
Staff: 5
Value for money: 5
I am a frequent DFDS customer on the Dover–Calais route and have generally been satisfied with the service. However, during my crossing on 23 May, departing at approximately 16:40, I had a disappointing experience with a member of staff at one of the onboard cafés. Around halfway through the journey, I purchased a coffee and was served by a young employee who was friendly and professional. However, about 20 minutes before arrival, I returned to buy two espressos. Another staff member refused to serve us, stating that they were “preparing for the next passengers.” As the order only consisted of two espressos, I found this explanation difficult to understand. We travel on this route regularly and have often been able to purchase drinks much closer to arrival without any issue. The coffee machine did not appear to be shut down, and there was no clear reason why service could not continue. What disappointed me most was the attitude of the staff member. The response felt dismissive and somewhat sarcastic, as though our request was unreasonable. This came across as unprofessional and left a negative impression of what is otherwise usually a pleasant journey. I hope DFDS will remind staff that customer service remains important until the end of the crossing and that passengers should be treated courteously, even when services are preparing for the next sailing.
Quality: 3
Staff: 1
Value for money: 4
we needed nearly 3 hours for queuing onboard
Quality: 4
Staff: 4
Value for money: 4
Process works like it says on the tin - especially the port reception staff who are awas lovely and so helpful.
Quality: 5
Staff: 5
Value for money: 5
I arrived and was told I had to pay a further £40 over and above the fully paid booking that was paid at the time of booking. There was no option to part pay when I booked. I want to reclaim the £40 plus my wasted time in dealing with this issue. Please contact me on sbanks7700@aol.com to do the repayment?
Quality: 3
Staff: 3
Value for money: 2
My biggest disappointment! I wast about 3hrs early and there was way too much traffic and had to wait almost 4hrs to reach the first check point, however I didn’t feel well and had to turn back home missing out on my weekend and got no refund for it!
Did the job despite border queues… clean, comfortable not crowded. Exceeded expectations
Quality: 3
Staff: 3
Value for money: 4
Good ferry
Quality: 5
Staff: 5
Value for money: 5
Everything was good. Staff on board are very friendly.
Quality: 5
Staff: 5
Value for money: 5
Overall good service.
Quality: 4
Staff: 4
Value for money: 4
Easy trip and great that we were allowed to catch an earlier boat on our return leg.
Quality: 4
Staff: 4
Value for money: 4
The trip has completed in the best possible comfort.
Quality: 5
Staff: 5
Value for money: 5
Staff speak limited English. Journey itself was fine no issues
Quality: 4
Staff: 3
Value for money: 4
Appropriate but expensive for a 90m crossing. I believe if DFDS had fewer crossings and not so expensive tariffs there would be more people inclined to use the crossings out of season. I was charged an extra £20 more to return to Calais 3 weeks later.
Quality: 4
Staff: 5
Value for money: 4
Excellent sail
Quality: 5
Staff: 5
Value for money: 5