I will tell you more once I have done the journey - never heard of you before, and did not realise I was booking through you - I thought I was going through Brittany Ferries.. It was early in the morn... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It always works for the booking itself, but adding extras (like the pet lounge on a Calais - Dover ferry was impossible)
Easy to book but not so easy to see the hidden charges - in particular the charge for changing the ferry times - which is something I wanted to know...
excellent design of webpage that allows you to change one detail of your search, and not have to input everything again. Simple and clear display. No photos and ads to distract you while you are makin... See more
Company details
Written by the company
AFerry.com is the world's leading ferry platform enabling customers to book ticket with 150 major ferry operators on over 3000 ferry routes worldwide.
Written by the company
Contact info
United Kingdom
- www.aferry.com
4.4
Excellent
65K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Company to sail with
Great service and good prices crew very helpful had to change the departure times twice on the return boat and the customer service couldn't have been more helpful very quick to reply and changed the times no problem great company thank you
July 4, 2026
Unprompted review
Always easy to use and great prices
July 6, 2026
I booked my ferry from Aferry.com very pleased
I booked my ferry from Aferry.com great price great communication every thing went very smoothly thanks
May 18, 2026
Amazing value for money
Amazing value for money, couldn’t get a better deal anywhere else online
June 18, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Revised review (reviewed wrong service initially)
Sorry - rated the wrong service.
May 26, 2026
Unprompted review
Reply from AFerry.com
Good morning,
We sincerely apologise for any inconvenience this may have caused and are sorry to hear that you encountered an issue.
We noticed that you left an organic review, but we are unable to identify your booking with AFerry.
If you have made a reservation with us, please provide your reference number and contact us through your account or via the contact page on our website. We will be more than happy to assist you.
Update: In response to your request for more details, I can confirm that the booking was not made with AFerry.
Best regards,
AFerry
Best regards.
AFerry
Reply from AFerry.com
Thank you for your loyalty and for taking the time to leave us a review. If you were satisfied with our service, please consider updating your rating to 4 or 5 stars.
Kind regards,
AFerry
Great service
Great price, service you’d expect and would trust them above other providers
June 27, 2026
Unprompted review
Easy to book
Easy to book, believe we got a competitive price, good overall communications, would use again.
On the downside, we travelled on the Harwich to the Hook ferry, never again! Getting off the ferry in Harwich was a complete nightmare, and it was a half full ferry.
Not our fault we were obviously in the wrong place on the car deck, but the journey through to passport control was a farce!!! Not Aferry's fault either!!!
July 4, 2026
Unprompted review
Prices fluctuate so much
Prices fluctuate so much. One is penalised terribly for last minute bookings
June 27, 2026
Reply from AFerry.com
We appreciate you sharing your concerns about our pricing. We understand how frustrating fluctuating prices and last-minute booking penalties can be. We are always reviewing our policies to ensure fairness.
Been using a ferry for more than a few…
Been using a ferry for more than a few years now. Prefer a ferry Web booking to eg. DFDS which has too many screens.
Just made an amendment to one journey 24 hours before scheduled departure as I hadnt renewed my passport. Changed the date no problem with a charge of £20.
All in all, very good. We've only booked Ferries to France with different ferry companies and ports. Each time no issues.
July 3, 2026
We have used AFerry for many years to…
We have used AFerry for many years to book our ferries going to France for our holidays towing our caravan. This time we used them for going to Spain. It's so simple to input the car and caravan size then select a number of different routes & times to get the best price. Best of all is the save option and e-mail the quote to yourself. Much simpler than the Brittany Ferry website and it's usually cheaper!!!! 5 Star
July 2, 2026
Quick & good price
July 3, 2026
I have always used aferry and they are…
I have always used aferry and they are great. Never had any problems.
July 2, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.