My order never arrived. Their phone number doesn’t work. I sent 6 emails no one got back to me Another scam company that steals your money and dies t deliver! Beware!!!
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See what reviewers are saying
Quality and fit usually excellent, Delivery ok however I am an old lady and my mobility takes a minute or two. .Every usually knock and within a few seconds dump parcels on my doorstep. This is th... See more
Company replied
Items not received after 1 month. Tried to fill out online form but it won't take my telephone number so I will have to call them. So annoying. Afibel have resolved the issue promptly by supplyin... See more
Company replied
I am delighted with the nightdresses I received recently. They are of good quality and with a cute teddy-bear pattern. What I am not so happy about is Afibel's choice of EVRI as their chosen carrier... See more
Company replied
Company details
Written by the company
Afibel online catalogue : ladies clothing, menswear, undergarments, shoes, a world of fashion that's comfortable, elegant and trendy (senior, plus sizes). Afibel also has a line for the home, health and well-being, accessories...
Contact info
Bowling Green Mills, BD97 1AD, Bingley, United Kingdom
- 0 871 200 22 31
- service@afibel.co.uk
- www.afibel.com/uk
3.6
Average
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 4% of negative reviews
Typically replies within 24 hours
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Very reliable,and all the goods so far…
Very reliable,and all the goods so far have been good quality.
February 25, 2025
Reply from AFIBEL
Dear Ivor
Thank you for taking the time to leave us this brilliant 4 star review.
I am pleased to hear that you are happy with the quality of our clothing.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Nicola
Afibel Customer Service
Great service
February 22, 2025
Reply from AFIBEL
Dear Pauline
Thank you for taking the time to leave us this great 5 star review.
I am pleased to hear that you are happy with the great service you received when placing your recent order.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Nicola
Afibel Customer Service
Reply from AFIBEL
Dear Elizabeth
Thank you for taking the time to leave us this fantastic 5 star review.
I'm pleased to hear you find Afibel a good reliable company.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
PROMPT DELIVERY
February 15, 2025
Reply from AFIBEL
Dear Eileen
Thank you for taking the time to leave us this good 4 star review.
I'm pleased to hear your order was delivered in a quick and timely manner.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
Cotton night gowns My wife Isabella loves the night gowns…
My wife Isabella loves the night gowns great fit and loved the colours
February 21, 2025
Reply from AFIBEL
Dear John
Thank you for taking the time to leave us this fantastic 5 star review.
I'm pleased to hear your wife is happy with her nightgowns.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
After my purchase I was given a code to…
After my purchase I was given a code to use for a free coat, this didn’t happen! I then emailed Afibel and they said I would have to make a further purchase to claim the coat. I did this and lo and behold NO COAT, it’s an absolute joke and will definitely not be buying anything from there!!!!!
March 7, 2025
Unprompted review
Reply from AFIBEL
Dear Customer
Thank you for taking the time to leave us this feedback.
I'm sorry to hear you didn't receive your free sheep skin effect coat.
If you would like to discuss this further to help resolve this issue, please could you send us an email to service@afibel.co.uk with either your customer number or full name and address, including postcode. We can then look into this for you. Alternatively, please call our customer service team on 0330 123 1293 where one of our advisors will be happy to help.
Kind Regards
Simon
Afibel Customer Service
Reply from AFIBEL
Dear Richard
Thank you for taking the time to leave us this great 5 star review.
I am pleased to hear that you are happy with the service you received when placing your recent order.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Nicola
Afibel Customer Service
A well designed nightdress
The nightdress I ordered was just what I was looking for feminine, attractive design and colour and warm and easycare material. My only criticism was the length of time from order to receiving which seemed longer than other online companies I have used
February 17, 2025
Reply from AFIBEL
Dear Margaret
Thank you for taking the time to leave us this 4 star review.
I'm pleased to hear you're happy with the nightdress you ordered.
I'm sorry to hear you found the delivery time for this order seemed longer compared to other companies. However, we do aim to deliver all orders within 7 to 10 working days.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
The choices are excellent and the…
The choices are excellent and the delivery is very good and always on the time that they give cant fault the goods that I have chosen, many thanks.
February 20, 2025
Reply from AFIBEL
Dear Joyce
Thank you for taking the time to leave us this amazing 5 star review.
I'm pleased to hear your happy with all aspects of your order.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
My Afibel Review
There are always plenty of choices in larger sizes. Although the free gifts could be replaced by more discounts on the prices.
February 12, 2025
Reply from AFIBEL
Dear Miss Krokosz
Thank you for taking the time to leave us this 4 star review.
I'm pleased to hear you're happy with our choice and I will be sure to pass your feedback on regarding our free gifts and promotions.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
Reply from AFIBEL
Dear Mrs Brown
Thank you for taking the time to leave us this excellent 5 star review.
I am pleased to hear that you are happy with your order and also the service you received when placing your order.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Nicola
Afibel Customer Service
Reply from AFIBEL
Dear Isabel
Thank you for taking the time to leave us this great 5 star review.
I am pleased to hear that you are happy with our clothing.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Nicola
Afibel Customer Service
Very happy with Afibel !!
Excellent quality goods, easy ordering with quick delivery & was kept informed of progress of order.
Very happy with Afibel & will continue to order from them. Would definitely recommend them.
February 5, 2025
Reply from AFIBEL
Dear Mrs Fairclough
Thank you for taking the time to leave us this amazing 5 star review.
I'm pleased to hear how happy you are with all aspects of your experience whilst shopping with Afibel. I will be sure to pass your excellent feedback onto our team.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
Great products and choice good prices…
Great products and choice good prices and offers but had to chase up one of the orders
February 8, 2025
Reply from AFIBEL
Dear Lynn
Thank you for taking the time to leave us this 5 star review.
I'm pleased to hear you're happy with your order and I'm sorry to hear you had to chase up one of your orders.
If you require any further help regarding this, please could you send us an email to service@afibel.co.uk with either your customer number or full name and address, including postcode. We can then look into this for you. Alternatively, please call our customer service team on 0330 123 1293 where one of our advisors will be happy to help.
Kind Regards
Simon
Afibel Customer Service
Reply from AFIBEL
Dear Lillian
Thank you for taking the time to leave us this fantastic 5 star review.
I'm pleased to hear you're happy with all aspects of your shopping experience with Afibel.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
very helpful
February 8, 2025
Reply from AFIBEL
Dear Grizelda
Thank you for taking the time to leave us this fantastic 5 star review.
I'm pleased to hear you found our service very helpful, I will be sure to pass this feedback on.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
Good quality products attractively…
Good quality products attractively priced. Good service
February 12, 2025
Reply from AFIBEL
Dear David
Thank you for taking the time to leave us this fantastic 5 star review.
I'm pleased to hear that you're happy with all aspects of your shopping experience with Afibel.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
Reply from AFIBEL
Dear Elizabeth
Thank you for taking the time to leave us this fantastic 5 star review.
I'm pleased to hear you found our service friendly and efficient, I will be sure to pass this feedback onto our team.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
Beautiful fabrics and great quality
Beautiful fabrics and great quality. Love the notifications telling you your order is on the way and always delivered on time
February 11, 2025
Reply from AFIBEL
Dear Marylin
Thank you for taking the time to leave us this fantastic 5 star review.
I'm pleased to hear you're happy with the quality of your order and you were kept informed regarding your delivery.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
Reply from AFIBEL
Dear Peter
Thank you for taking the time to leave us this wonderful 5 star review.
I am pleased to hear that you are happy with all aspects of your recent shopping experience with Afibel. I will pass your feedback on to our team who will be delighted.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Afi
Afibel Customer Service
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