Afrihost Reviews 298

We’ve been experiencing frequent outages in our area due to the incompetence of Afrihost and Vuma Aerial combined. The client support teams dodge questions when asked what the cause is. They employ ridiculous stalling tactics to delay providing clients with updates.

- you never deal with one support person, but many, so your complaint gets lost in translation.
- they tell you to reboot the ONT box, router and restart but even when you inform them you’ve been doing it many times but can’t get signal.
- they don’t report the issue on the ‘fibre problems” webpage, when you ask why, they don’t respond.
- when you call them directly to ask that they send an email with sufficient information about the cause of the outages, they say they’ll send it but NEVER do. Another stalling tactic.
- They don’t communicate with clients by sharing any updates from their technicians who are apparently on site resolving the fibre break.
- They’re lines are always jammed packed which goes to show how many people are experiencing issues with this ISP. You run out of airtime trying to reach them.

ZERO service! I'm with Afrihost for more than 5 years. Now I "ordered" a sim for wifi middle of November and must pay R249 for delivery. After 2 weeks I phoned and they told me that I had not order the sim on client zone and that I hadn't have to pay for the delivery. I ordered the sim for my wifi on the 1st of December, and still didn't receive it .!! I cannot upload my proof of address which is my rental contract because it is too big. Then I compressed it and it is still too big. Then they told me I had to send it they will upload it for me.....still nothing!!!! I'm waiting for 6 weeks now!!!The poorest of the poor service delivery in the world!!!!

10 consultants. Some sharing online copy and past feedback. And still no Internet from the 9th December and each consultant does not have the history.

Waste of time, money. I have seen many complaints online and will be making a complaint to the
- ombudsman for paying for a service that has no delivery.
ARB- for advertisement that does not deliver.

Afrihost have been taking money from my mother, a pensioner, for two months, but are yet to provide ANY Internet service. They make her communicate via chat. Not great for someone in their late 70s, who types too slowly and keeps getting shut down 😡 She is burning through a fortune's worth of data from her Mobile provider, whilst paying for Afrihost's non service provision. They can't even figure out what's wrong, let alone fix it in a timely manner.

Absolute WORST service provider!!!!
Have not had internet for 8 days and it is still not fixed with a technician coming.
If you considering using them as an internet provider PLEASE DO NOT.

Victor was an excellent help, the only agent to work endlessly to resolve my query

I’ve been struggling with connection for my meetings and yet I have a 100mp line. All my work calls lag. It’s been 7 months now. When I ask for help I’m just asked to restart my router

Don't expect a speedy connection from Afrihost! Expect to wait a week or longer to be connected even though your Open sever fiber is up and running. Extremely incompetent service. Shocking.

Useless support staff that have no idea what they are talking about. Each different one you speak to tells you a different story. Now suddenly my 'line' is no longer available after having had it for years, since the fibre network was laid down in our area and all this time with the same useless ISP, Afrihost. All I get is promises of callbacks that never happens. Afrihost should be ashamed of their blatant lies!

Really terrible service.. not from the agents on call. From Afrihost themselves. Been without fibre for more than a week.. call every evening for update.. always promised I'll be called back that night or next day. Never called back. Suddenly my account with metrofibre doesn't exist... After 2 years of paying afrihost and having active internet. Now need to reorder my account. Told for the last 2 days it will be reactivated that day. Still no fibre today. Spent so much on data to keep myself and my laptop connected.

Absolutely shocking service.
Trying to reactivate my line and the Whatsapp means of communication use to be fast and efficient, now you wait a hour for a reply, this is unacceptable, and I will be moving to a new ISP.

Used to be great , have become totally rubbish. Have three lines with them right now and thinking of cancelling all. They are totally unable to do anything to help - it’s always that “the system” won’t let them. Recently my line was out and I was still paying for service and the operator had the audacity to tell me that I still paid for electricity during loadshedding which is both stupidly false and just an outrageous customer service analogy. Trying to see where else I can move my business!!

I have been a customer of Afrihost for quite many years, I never thought I would have to write a complaint like this.
I never had the worst service from any service provider before. The last year 9 tickets are loaded, and 2 promises been made: 5 Sep 2022 ISP-872489
19 Sept 2022 ISP-889378
21 Sept 2022 ISP-889378
30 Sept 2022 ISP-901890
15 Feb 2023 ISP-1083222
24 Feb 2023 a promise made: I have logged a callback; client call back created successful 2023-02-24 11:15.05
4 June 2023 2nd promise made: Apologies I am requesting a technician.
26 July 2023 ISP-1262852
3 Sept 2023 ISP-1306929
26 Oct 2023 ISP-1367578 and ISP - 896800
That’s all the tickets been load , for what.
Nothing happens. Except I pay my bill, and use a internet café when I had a meeting because I can not rely on my useless internet that are supposed to be 500 up and 500 down
Afrihost blamed Vuma Tel, but no one fix the problem.
Do you expect me to just keep on paying my bill and shut up.
I spend R3400 on upgrading my routers, still the same problem
I WHANT REACTION. OR THIS LETTER WILL GO OUT ON EVERY POST I CAN PUT MY HANDS ON.
SJP Potgieter
55 Italeni str
Sasolburg
0823375983

Today I ran into the most shocking racial attack that I have ever had. I am not typically into feeling that someone is being racist but when you see the whole story for what it is you see a company that perhaps while pretending to be there for the people.
My white friend at 143 Harrington with his business Bring and Buy was able after taking to a supervisor able to put internet in his business through Afrihost. He had a bit of a struggle as he said but he managed to speak some sense into them and get the line up and running with them.
I am a black man in South Africa. I live in an apartment above International panel Shop , a business area like 143 Harrington, which by the way falls under one building. Even my neighbors upstairs have fiber and funny enough they white too.
I think one can see what is happening here. My conclusion is that black people are being shunned, attacked through this company. It is subtle but it makes no sense otherwise. They keep saying I am in a business area / address but what about my neighbor in the same building and my friend also in the same building?
I sure hope Afrihost can explain that to the Media in a way that makes sense because to me it just feels like I don’t deserve what the white man has because I am not the right color. I see even on the phone they seem to come across abrupt and not very friendly. Maybe my accent is not good enough.
I WANT THIS FIXED WHICH MEANS MY LINE INSTALLED OR I GO FURTHER!

I have been with Afrihost for over 15 year, both for my entire business, as well as all my family phones and internet. The products work well enough, much like many others, however the customer service has deteriorated over the years and is now maddening...
I have been trying to resolve a massive over billing issue for months now, had to deal with numerous customer service staff, none of whom can see the history or detail of the issue. Senior staff dont respond to emails for weeks...
Longing for the good old days when Afrihost was a small hungry disruptor in the industry... Now I'm looking for another one of those to move my accounts to.

The Client Support centre is absolutely amazing! They are extremely helpful and resolves queries speedily. Best service and product in South Africa. Thanks

Please do more ping tests for the 100th time while we sit on our assess and do nothing to resolve your internet problems. Don't have internet. Please continue restarting your router and fibre box and pray something happens.

After a month of back and forth emails. I am still with internet issues and you guys are not getting anything done. I am pretty sure the other reviews here are paid for or bots. Nobody in my complex with you guys have internet. Always you guys with non existent service. Might as well talk to a tree or a sign asking you to do more ping tests. Never get more support than that in any case.

We have not had connectivity for 24hrs… no service, no explanation, no
apology

What didn’t go wrong? I have had nonstop issues with this company for a year. They took forever to connect my mothers fiber line and then after she died they now keep charging me for her fiber line despite me canceling it and sending her death certificate to the accounts department, it’s not that they didn’t receive the death certificate, they did. They “canceled” the line and I wasn’t charged for a month and then they took it upon themselves to randomly charge me the following month. My boyfriend and I moved in together and got a separate Wi-Fi line recollected to our new address and then they kept charging us for both lines (his old address and our current one) despite the relocation. We painstakingly managed to fix the issue and only he charged for our current fiber line until the following month when we were once again charged twice, we then, for the howmanyeth time “sorted out the issue” and then our Wi-Fi suddenly stops working because they CANCELLED THE WRONG LINE. We once again call them and “sort out the issue” only for them to then reconnect our current like and leave the old line connected as well resulting in yet another double charge. Months and month of battling this issue and then we get a call saying that the fiber team is outside our house to install the Wi-Fi, confused, we check afrihost clientzone only to find that they have started a new line on our account and the address of this account? Gqeberha. We are in Cape Town.
If I could give zero stars I would but I cannot so for you afrihost, one goddamn star.

Horrible customer support and connection