Afrihost Reviews 298

Worse service providers ever. All the do is to charge your bank. Stay away from afrihost. I will never be in business with this company

I AM DISAPPOINTED WITH THEIR LEVEL OF SERVICE, IT IS PATHETIC, KNOWING I AM NOW HAVING TO SPEND MY TIME RUNNING AFTER MY MONEY THAT THEY DO NOT WANT TO REFUND. Their accounts department is rather incompetent , with each of them giving me different answers as if to say they do not know what is going on or what they are doing , or whether they are trying to just be thieves and not refund my money , which is not even a small amount. Their accounts supervisor Wendy Noble is on leave and apparently there is no one to relieve her, which says a lot about this company and their services. They should have the decency to refund the money especially because the money was erroneously transferred to them. Even when they do respond to my emails they are not being direct. At this rate you will be losing cliental. No one has free money to give away any more, people have bills to pay etc, by Afrihost withholding money that is not due to them is rather unfair an unacceptable and causes undue issues and situations. My account with Afrihost is always up to date, currently in a credit for 10 times the monthly fibre installment of R700. Sort this out before leaving me no choice but to take this further legally.

Useless technicians couldn't even setup an access point that manages device connections, don't ever use these guys I regret switching

Absolutely Horrific experience
I thought that Afrihost is the "best broadband" company but apparently this is wrong. When I started out with Afrihost they told me everything I wanted to hear. When I started to question when installation will happen, Afrihost told me that I am not allowed to have the bandwidth (55/25) I wanted as it is seen as a re-installation instead of new installation (as I am a new client) and blamed it on the fiber provider. Thus, I needed to pay more than bargained for, for a bandwidth I do not need (75/50). I then cancelled my order. I have been waiting 6 days for them (calling them every day) to pick up the router or I pay R1000 fine. They have been unable to pick-up the router. They make promises that the courier is organized but then when I called the courier company there is no record of the pick up.

I regret to inform you that Afrihost has failed me.

I ordered a Pure LTE product the other day and with excitement I contacted Afrihost the following day, checking up on the proces and how long it would take, inorder for me to make a plan on delivery day to be available.

Here is where things start to go wrong, I contacted them via the WhatsApp platform provided, the operator then assured me everything is good I just need to pay the delivery fee. I then sent a screenshot of the product I bought that promotes free delivery on the router and SIM.

Then the operator replied that I must still pay the delivery fee. I refused to pay and then the operator gave this sassy comment and I decided to end the conversation.

Now I run a tight budget, so you will understand the frustration I had when Afrihost double debited my bank account, taking my grocery money with the second debit.

Now trying to contact them on multiple platforms (call me back, SMS, email, ticket) as this is an emergency to me, I have a tight budget. I get a response via Email, saying that they'll credit my account otherwise my bank account and that I must specify my bank details.

I did specify my bank details and asked for immediate payment as this is an emergency.

The operator then told me the matter has been forwarded to their accounts department and they only there on Monday. And the refund can take 7-14 days.

Now Dear Afrihost, you're costing me immense amount of trouble and money.

Because now where am I going to get money for groceries this week?

My other account debit order penalty?

The embarrassment of asking other people for money?

And your staff plays it off as if it's nothing. So this is the service of "The Best ISP in South Africa" ?

No they rather treat me like a villain, although I didn't use any bad language, I did stress my frustration.

I'm deeply shocked.

Great company; great service.

Afrihost has clearly lost the plot. No support!! Buyer beware, this is not a company you want to be with. They are just not interested or maybe properly trained to offer support. Ignoring emails, you cannot get through to support due to high call volumes. Im not surprised. All us unsuspecting consumers that signed up with Afrihost, vainly trying to get what we paid for. O stars

Don't get your business email hosting with Afrihost, been struggling since 28 Feb 2024 with my mails and they cant help me with setting up my email on the new outlook. Some how it worked perfectly with the server jersey.aserv.email since they moved to longhorn server I cant use the new outlook?!

Worst service!

I’ve been with Afrihost since 2018, all has been good until now March 2024. Their support stuff is polite and that’s as far as it goes, not much technical knowledge and no accountability. Trying to get a manager is pointless, they don’t come to the phone or know what is happening on your account. Time to move on I guess

Afrihost here is a template that you can send to your clients as a survey, I have also taken the time to add my own answers :)

Dear Afrihost client, here is a survey we would like you to take.

How long did you wait for your service?
Oh, the sweet mystery of time! It's like waiting for a tortoise to finish a marathon. Two weeks have passed, but who's counting?

How many support agents closed your ticket while they said they are busy looking up your account?
Let's play a thrilling game of Ticket Roulette! Eight closures and counting – it's like they're setting records in the "How to Look Busy Without Doing Anything" Olympics.

On a scale of 1 to minus infinity, how great was the service provided?
Bravo, Afrihost! You've managed to break the scale, plunge into the abyss of negative infinity, and then some. Who knew service could be so profoundly terrible?

To whom would you recommend Afrihost?
Only the crème de la crème of humanity deserves the joy of dealing with Afrihost – my sworn enemies and spam callers. You're welcome, dear adversaries.

How long have you been in Afrihost's limbo of "we will get back to you"?
Two weeks of suspended animation, a time-warp where the concept of urgency goes to die.

How many times did you hear the terms "We will investigate and resolve the issue urgently"?
Five times, because nothing says urgency like a broken record stuck on the "investigation" track. Cue the slow clap for efficiency.

How many of your hairs did you pluck out as a result of your frustration with Afrihost?
A whopping 501 – a tribute to the hair-raising experience of dealing with Afrihost's spectacular incompetence. Who needs a full head of hair anyway?

How many times did you almost spontaneously combust while speaking to a support member?
Twice, because nothing gets the blood boiling like the soothing tones of a support member who couldn't troubleshoot their way out of a paper bag.

Do you have any hope left for the future?
None whatsoever. Afrihost has successfully extinguished the flickering flame of optimism in my soul. Congratulations, you've turned a customer into a walking embodiment of despair

You may use it free of charge :) just a little something I wrote up while you guys were looking up my account

My experience with Afrihost has been nothing short of frustrating and disappointing. Despite being an existing customer with an account already set up, the process of getting a new Fibre line sorted out has been excruciatingly slow and inefficient.

The issue stems from Afrihost's inability to recognize that there is no active service at my address, despite clear evidence provided by the previous owner's cancellation message to their ISP two months prior to my application with Afrihost. Instead of swiftly addressing the matter by sending a technician to the site to resolve the issue, Afrihost seems content to leave my application in a perpetual "processing" state.

What's particularly frustrating is that other ISPs have demonstrated a far more proactive approach. One competitor has assured me that they can have a line sorted, installed, and operational on the same day. This sharp contrast in service efficiency only exacerbates my dissatisfaction with Afrihost's lackluster performance.

It boggles the mind how Afrihost can't seem to expedite a resolution when the solution appears to be straightforward: release the service by sending a technician to the site. Instead, they seem content to let the issue linger indefinitely, leaving me, the customer, in limbo.

At this point, I'm seriously considering switching to another ISP that demonstrates a greater commitment to customer service and efficiency. Afrihost's sluggish response and reliance on vague excuses have eroded any confidence I once had in their ability to provide reliable and timely service.

@ Gian

I've used Afrihost for a couple of years now so this is an embittered rating.

I've been without cellular service since the inception of the Airmobile promotion (yes, that looooong)

The issue was porting my MTN number to an e-sim only to find out that my old iPhone 7 does not have the facility to do so. (I'll own that balls-up) After many many attempts of chopping and changing the APN it was eventually established by me for them, that a physical SIM would be preferred... And that's where it stops...

This has left me 'excommunicado' when not in a WiFi supported area, ever since.

I'm sure i don't have to elaborate the sheer frustration caused.

Is there anybody out there that could advise.

Ryan van Schalkwyk

pathetic service. dont use them. cant log into my account and no support whatsoever. They got idea what they doing. Surprise this service provider is still in business.

I would give lower rating than 1 due to service, I get told via email today my service is pending cancellation on 11th of march.
I contact to not cancel and they end up telling me it was cancelled 8 days ago and I need to pay outstanding amount plus cancelation amount.

within their policy guidelines it says:
* A Fibre line that is pending cancellation can be reactivated up until seven days before the effective cancellation date.

this is awful service they dont listen to their own policy or email communication they send out via email regarding your account they dont listen to the customer.

Please have my cancellation fee removed and have it be reactivated as that is what I requested when I got the communication.

Treat this as Urgent as I will escalate this further to the relevant parties example ISPA.

Really excellent service over 2 years. Internet was never down and speeds always high.

There is no support service ever. Have been without connectivity for days and nobody in support can solve the problem, everyone has a different ridiculous reason or problem solving idea, promises of logging faults then never do so. After hours spent trying to have this solved one Charles confirmed that the previous person logged a fault with the wrong FNO and that’s why the issue was not resolved but he was not willing to log the fault with the correct FNO unless I troubleshoot the entire process again (which has been done 3 days in a row, with several different people with same result of connectivity lost and a call to be logged). So even with the proof in front if him, and it being Afrihost’s fault, Charles still expected me to do another useless half hour of “troubleshooting” before he was willing to fix THEIR fault and just log the fault. I cancelled my contract and even when tendering full payment of the cancellation fee for immediate release of the line, Afrihost refuses to release the line until April. So they can’t deliver the internet services that they take payment for, but won’t make it possible for the client to move to a different ISP and holds the client hostage for no reason whatsoever. I can’t understand how Afrihost is still in business with these staff members and this type of support.

I’ve ordered a router and other equipment from them a week ago. I keep asking when I can expect delivery but I have not received any written communication or tracking number to know where the heck the order is. I’ve logged multiple queries with different departments. Accounts, Fibre, Sales. But no one can tell me what’s going on! Latest ticket number : AZE-**********7 It’s now two hours later now, but still no response. I’ve been patient long enough now. I work from home, and my manager is also getting worried now. So this is reflecting badly on me. I can’t even give them answers on when I can expect to have a connection! Please sort this out asap

Absolute worst experience ever! The customer service does not exist. They do not honour agreements or timelines. They sold me a faulty router and are refusing to exchange it, whilst debiting money from my bank account without my permission to exchange the router. They do not have any security measures in place to safeguard your profile or fibre and this does not even begin to explain all of the problems.

If there was a (-) value to apply then it would have been most appropriate for the company and the CEO.
Company keeps blaming their contractor Octotel for poor performance.
CEO does not respond to escalations.
GO SOMEWHERE ELSE!

Useless and corrupt
I would give zero stars if I could. I created this HelloPeter accoun to report on how corrupt Afrihost is. I cancelled my fibre with them in October 2024 and was charged for 3 months afterwards. When submitting my cancellation email to the accounts department. I was told I never cancelled my account. I have placed a stop order with my bank who have informed me of the corrupt ways within Afrihost, they charge people who haven't even signed up with them. There service is useless and the agents within the call center are beyond rude, nevermind their lack of knowledge on their contracts