Afrihost Reviews 298

I moved house. Afrihost sent me the openserve technician to install a device. Wonderful...when we tested for 8nternet, there wasn't any. Got onto the ridiculous whats app chat and tried to communi ate with someone who has a problem understanding English. I was told that the delivery of a router is pending. I asked when I can expect delivery...I get told in the same conversation that one wasn't ordered for me...imagine my confusion. Asked to speak to someone telephonically to which I didn't get a response.
Requested a call back on the website. They called almost immediately. The lady told me that she is placing the order and I can expect delivery on Monday as the warehouse is closed. Nothing yet...I spent a ridiculous amount of time on the most inefficient whats app chat today. If I see 'Are you still there?'...I am going to completely lose it. Was eventually told that the matter has been escalated. I asked why it was escalated in the first place but they can't say why. In an electronic age they can only give a customer part of the scenario. I was then informed that the courier would contact me ASAP. Thats a very vague commitment. Still nothing and its close to end of business today. Alas! Should I be horrified that I was already billed for the month?
I am totally disgusted with such poor service.

I applied for the Afrihost internet services on June 21 2024,payment was made same time and I was happy because they had been updating me on email every step of the way.An appointment was made for the installation to be done on June 24 2024 and I was happy because it was a new installation and they got things going really quick, my happiness did not last long as after the installation process was complete, I did not have a connection and no activation. Its been a week now and still no Joy from them. I have called them 3 to 4 times a day the the customer service is atrocious. They have no idea as to whats going on and all they say is that the order has been escalated. When you ask to speak to a manager they say there are no managers availble and that they will ask the manager to call back, which never happens. Their logo says 'Afrihost pure joy' WHERE IS THE DAMN JOY in your services. Everytime you call them its the same BS just a different agent. They show no sympathy,empathy or any concern. The agents attitudes is beyond dispicable.

Don't get fooled by their friendly support staff. Further than that, they have no single competent person to assist with the most basic of mistakes. Mistakes made by Afrihost.

I upgraded my line, got charged pro-rata and got charged for another line that does not exist.
9 days later, not a single bit of feedback and all they can say is that it was escalated.
The line speed is still the same but I am being pushed to pay.

Now I owe more than double and the whatsapp support team can just say that the case is escalated.

During my WhatsApp conversation, the chat got closed because I did not respond in 3 minutes.
So when you do reach out to them, have a survival kit because if you want to go for a pee, they will close the chat, and everything has to be restarted.

No due diligence. No accountability. No competent staff from my experience.

hosting is down, emails are down yet they say everything is working fine. not ideal in todays times. and they not available to take calls or messages so we cannot find out whats going on

Dear People, Afrihost Customer Support is the worst, as a company it's the worst I've ever worked with. My uploading speed has been down for 3 weeks , I've been trying every avenue to get support but no luck. The escalation procedure is a complete joke, they do not take us as paying customers seriously, I have no choice but to cancel my relationship with them. Vuma is not helping either, they just closing calls without consultation. I will try my utmost best to get this message to the country , we need to report them on every platform.

I have used various ISPs before and they always provide excellent service when setting up your connection. Afrihost has by far been my worst experience. The original salesperson who set up my order assured me that I will be setup when I moved into my new place (2 weeks). I work from home and this is essential for me. I have had to constantly follow-up with various people who don't return calls or respond to email when request so I have start from 0 with a new person. Various delays caused by incompetence are exasperated by various checks not being done concurrently, but rather one after the other. The wrong delivery address was given on my router and I had to personally phone the courier multiples due to a failed delivery. it was only discovered at the end of the process that the first salesperson set me up on the wrong order and I am now delayed by a further week due an ONT needed to be installed. You ask to speak to a supervisor and instead get sent in a circle to people that are not the supervisor. Please avoid this ISP.

After lodging a complaint via whatsapp I was told that the problem with my slow connection would be escalated and sorted within 24-48 hours. A week later I get on Whatsapp again and am told that I must "find someone" with a laptop that can connect via LAN to my installation because my brand new Macbook does not have a LAN port and they cannot help me if I don't do that. This, despite being told a week prior that a technician would be sent if the problem was not sorted. After hours with the most ignorant individual I have spoken to I eventually gave up.
I do not have friends or family close to me and can you imagine knocking on a strangers door telling them you need to borrow their computer to run tests!
Would you give your computer to a stranger!
What is this that I must provide the equipment for them to provide the service I pay for.
Nobody has called me or done anything.
Its absolutely shocking!

Ordered a lte deal and waited more than 8 working day for delivery that never arrived, they kept saying it's en-route when i call them but the en-route never came to a stop.

Terrible company. I'm waiting in my refund that they've been processing for a month and keep coming up with a new excuse as to why the process cannot be completed. We canceled our line due to not having access to the previous one (the email was not ours and they could not change it or assist us at all) I made a payment on the line then had it canceled. They still billed me and I'm awaiting my refund. Such a pain. Search for a different network.This is theft

Very poor service. I signed up with them as I was told by the sales person I did not need to buy a new router as the one I had was compatible. Turns out it was not! Took hours on the phone to speak to a manager! So I then had to buy one and was told to pay asap so it could be sent out. 4 days later I have still not received. My old provider finishes tomorrow and so I’ll now be without the internet till next week. But they have billed me pro rata for this month! Really concerned that I have signed up with them!

Internet down for EVERYONE for two days. No idea why, or when we'll be online again. It's apocalyptic.

A mixed bag of good and bad. Service and support kind of here nor there, friendly but not getting results. MTN 5G is a mere 2Mbps (Yes, 2 Mb, not 20, or 40, or 100, but 2, like "two") Adsl was faster than that 30 years ago, and they cannot solve the problem. For over a month now. Upgrades and downgrades on the app or online is easy, but what does that help if the connection is below standard? But I think they do try, but do not really know the meaning of the word "excellence". Do any SP in SA know the meaning for that matter?

Unless you have technical knowledge and plenty free time in your days, I can't recommend Afrihost on any level. I've needed to spend hours on behalf of my mother with members of MyBroadband, to try understand why internet speeds are so incredibly slow. Eventually this was resolved and I understand that I need to have my device plugged directly into my router to get the speeds that Afrihost advertises. WiFi speeds are lower than 10Mb/s, and this is after my mother bought a new router, as advised by Afrihost, which they said would solve her issues. It has not.
There is no support. They do not call back. They do not respond to emails. They have refused to provide proof that they have in truth been delivering the speeds they have billed for. They have refused to issue credit notes for the times when internet speeds were significantly slower than what was billed for. And they have said in an email that they do not issue credit notes for slow speeds, only when there is no internet.
On behalf of my mother I will continue to work with members of MyBroadband to try and resolve the terribly slow WiFi speeds she is enduring. This is time consuming and not my area of knowledge. And one expects that one's ISP would provide support for clients who have been with them since 2019. It appears that they were great to begin, but have now possibly grown too big to the point where they don't care anymore for the little people who were there with them when they were starting out.

poor speeds, even worse responsiveness, promises not kept, still waiting for my router to be replaced - its going onto 2 weeks now. my recommendation, dont even consider them.

Nonsense, don't even bother.

most disappointing service ever experienced. I ordered a 50/50 fiber line, and asked them to install on a particular date in the future. before the future became present - I received a SMS saying "Your service is active and your invoice is ready for payment" No installation has been done, no fiber connection available - why then, am I being invoiced. I gave them a call, they even sent me a pic of the installation - and it's about that time when I lost it with them. I mentioned I'll give them 1 more chance - this after asking that the Invoice be nullified and that the installation still proceed for the future date. not even 2 days later - they ran a debit order against my account for the "never received installation" I promptly reverse the DO, and called them to cancel ALL service requests they have - I made sure that the call is recorded and I made sure I let them know how incapable they are. if you choose - go with them, perhaps your experience is better than mine - I however - would NOT recommend them @ all!

Wow , what a piece of junk they were very fast with signing me up immediately had issues with my line the internet goes off at 1am when no one is even using it it is permanently interrupted! I can’t even work from home I work from a friend or coffee shop waiting for the cancellation period where I need to pay a fee ends !!! I have emailed called requested call backs to fix my line they made me do some crazy test and plug my router into a laptop which I did which they concluded it was not my router and it would be sorted it has been worse since , we can’t stream a basic movie can’t play games can’t do exams because the internet is unstable , I have requested help for days every day I get told I will get a call no1 calls … I am patiently waiting to cancel this service

Due to the incompetence of Afrihost to work with their Fibre provider to cancel our line correctly AND BECAUSE THEY HAVE NOT PROPERLY READ MY EMAIL we are being forced to pay the cancelation fee twice!

Here is the information I sent them, surely this is not difficult to understand:

"we were advised by your team that we will not be paying a cancellation fee because we were advised that we used your services for 7 months and the fee only applies for 6 months or less. Please listen to the last call we had with your consultants where they confirmed this to be the case.

We also had ongoing issues we experienced with internet downtime during the last month we used your services. It was due to these ongoing issues that we had to cancel as we work from home and simply cannot afford downtime.

We canceled our fibre, cancellation was to occur on 1 April (as early cancellation with a fee of R999).

We then got told by Frogfoot and our new ISP the early cancellation was not approved and that they can only take over 1 May (normal cancellation date)

Come 1st of April, our internet went down, after loads of back and forth we discovered that frogfoot changed our port VLAN over to new ISP - this was wrongly down on FrogFoots end most likely due to communication issues between Afrihost and Frogfoot.

The agent my husband was on the call with confirmed that the cancellation is still for 1 May (no early cancellation was granted). Whilst on the phone we were given the option that they will release the line (for the new ISP to take over) early but I had to give confirmation that we do not expect to get the money paid for service for the month of April (already paid at that point) back. So in essence we are losing that money due to Afrihost's communication faults.

Further, on the call (which I would like to request a copy of) he was told by the agent that the money will not be refunded but that there is no cancellation fee. She advised we were with Afrihost for 7 months, so no early cancellation fee applies.

I would not have signed off for my April payment to get taken from us without having service if we knew that the early cancellation still applies. Your agent told us not to worry as it wont apply given we sign away the April payment.

This whole experience has been an absolute nightmare, this is not even to mention the amount of additional money we had to fork out to buy data to hotspot from in order to work."

I called yesterday and escalated this and have now requested a manager to call me several times! My request for a copy of the phone call has gone unacknowledged.

This is disgusting service.

To Afrihost.

The service is not very good. It has been 33 days since I applied for a line and new devices. For the last 33 days I have been asked for the POA -+ about 5 times.

​I place my order on the 27/03/2024. In first email they say the turarount will be 1 week. An it has been 5 weeks.

The second email was on the 30/03/2024 - I reply on the 08/04/2024 - As i was away. this was the first POA

The thirde contack with them was on the 17/04/2024 on whatsapp - there they ask again for the POA. The they say it would be 7 days.

Shocking nothing again.

Then on the on 20/04/2024 i ask them again on whatsapp. What is happening. In this chat they ask me 3 time for a POA.

Then they say they will fix it and it will be 5 days.

Then on the 25/04/2024 - I contact them again on Whatsapp. So they ask me again for the Address of the property. And with this they must have log a call only, Becuase i only received a Internal Ticked - So this mean they never log the other ones.

​Then on the 26/04/2024 - I received again a email for a POA but i could only send it on the 28/04/2024.

Now it is the 30/04/2024 - And No feed back again so what does it mean I have to contact them again.

Internal Ticket: QWN-837-37182
please see your internal ticket number above in regard to your query, you can use that reference to follow up here on WhatsApp or any of our other platforms
Whatsapp : +27 71 883 5005
Call Centre : 011 612 7200
Toll Free : 0800 011 000
or email:

For more doc please contact me.