Fraudulent Billing Practices and Complete Lack of Accountability
I want to share my extremely disappointing and frustrating experience with Afrox to warn others about their unethical billing practices and lack of accountability.
In May 2024, I returned a rented gas cylinder and paid my final bill. Despite this, Afrox continued to send invoices and debit my account for rentals that I did not renew. Each time, I had to deal with unexplained charges, repeated penalty fees, and absolutely no resolution from their customer service.
When I raised disputes, my concerns were ignored or dismissed. One representative, Taryn Strydom, repeatedly demanded that I provide a "return note" as proof, despite the fact that it is Afrox’s responsibility to track returns. In contrast, another representative, Thabang, was able to confirm within minutes that my cylinder was returned in May. Yet, the billing errors continued for months after this confirmation.
In addition to the financial harm caused by unauthorized debits, Afrox has shown a complete disregard for basic customer service. My emails and queries were ignored, and no meaningful attempts were made to resolve the issue.
I have now opened a fraud case with the South African Police Service and filed a formal complaint with the National Consumer Commission. This was the only way to stop this ongoing exploitation after countless failed attempts to resolve the matter directly with Afrox.
If you are considering doing business with Afrox, I urge you to be extremely cautious. My experience shows a complete lack of professionalism, transparency, and integrity in how they handle their billing and customer relations.
I hope others can learn from my ordeal and avoid falling into the same situation. Afrox, this is unacceptable, and I will not stop until this matter is resolved and you are held accountable.