Shipments sit for days at origin shipping site. None to sketchy tracking info. Multiple scans at who knows where or what facilities. Says USPS has package, but USPS posts the same tracking info as th... See more
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They literally committed fraud and a scam. They provided me with a trial service, and once I was happy with the trial, I went into the paid subscription. However, in the past, I did not receive the sa... See more
Spoke to Kumar who was really helpful on a call. Had some issues before with support not being able to figure out my issue. It was ultimately my fault as I'd accidentally created 2 accounts but he fi... See more
My parcel was given a notice of deliver 4 days later than the actual said delivery date. The parcel was not in my mailbox. So what's the point of using a sevice that doesn't notify immediately? 50 buc... See more
Company details
Written by the company
AfterShip is a shipment tracking application and API for eCommerce retailers and buyers. Enter tracking numbers to view the shipment status. Get started for free!
Contact info
Singapore
- www.aftership.com
2.1
Poor
674 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Bluff Scam!
My order from GlowLove(R) has been stuck for a month now.
UH396160821YP
There is no way for me to contact afteship since there is no translation from Chinese to English, nor German, nor Swedish on any contact form.
July 6, 2023
Unprompted review
Customer service bad beyond belief
Had a packet that had an attempted delivery while I was not at home. They just mention on their site that It was delivered to their partner's office. Which one is their partner? I am supposed to guess this? How to contact their partner?
This would not be a problem if I was able to get a human response from AfterShip. Response to the message I sent is automatic and unhelpful. I am unable to contact them otherwise. No phone number. Chat will not allow me to write anything into the input. Extremely poor customer experience.
June 26, 2023
Unprompted review
Nice and effective communication!
June 18, 2023
Unprompted review
I intended to give 0 star!
I intended to give 0 star!
Since 2021, same issues, never resolved:
many shipment do not update status or have seriously delayed update;
May 23, 2023
Unprompted review
This company is a robot that will not…
This company is a robot that will not respond to my inquiries or issue! I received an email my package (cookies, expensive) had arrived. It had NOT! When I 'chatted' with a person, they told me to contact Aftership. When I typed in the tracking, it said "something went wrong!" over and over. No response back around again and again. What is 'Tusk' courier? No way to contact them. Extremely poor automated service!
May 18, 2023
Unprompted review
Absolute worst experience
I ordered a free poster from online raffle over 2 months ago and I am still waiting for my order to be delivered.
Every single day, since April 24, 2023, the shipment delivery date keeps going up, as of today, it makes it 16 more days until it is ready to be delivered😡
April 24, 2023
Unprompted review
Parcel reported as delivered but it was…
Parcel reported as delivered but it was not. Chat is the only way to contact them and they're they tell you to contact their partner who was responsible for the parcel but they will not tell you who that was.
March 30, 2023
Unprompted review
Until now great service and great…
Until now great service and great support
March 24, 2023
Unprompted review
Amazing support from the customer team…
Amazing support from the customer team !!very easy to use it!!
I start used and I already love it !!!!!
March 24, 2023
Unprompted review
Very friendly and nice
March 23, 2023
Unprompted review
Ankit is an amazing tech!
Ankit! Thank you! You are so quick and explain everything very clearly. I really appreciate your expertise and effort.
March 23, 2023
Unprompted review
Quick and friendly assistance
Quick and friendly assistance! Thanks so much
March 23, 2023
Unprompted review
Fast help and nice tool.
March 23, 2023
Unprompted review
Raul was fantastic
Raul was fantastic! Quick and easy to follow. Life saver!
March 22, 2023
Unprompted review
Love this app and gives great customer…
Love this app and gives great customer service. Akansha is fast, accurate and pleasant to talk to.
March 20, 2023
Unprompted review
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