AfterShip Reviews 

My delivery driver didn’t give me chance to get to the door. There was no contact details on the website for the driver which I was told there is. When asked for help I had the same template emailed back to me.

Useless

Jai was super friendly and really helped me set up the app!

Never heard of them before. Ordered some photography equipment and the company used aftership to deliver. I got no tracking number until 3 days after delivery, and on the day of delivery because I wasn’t home the delivery driver just left my parcel in the front garden without my knowing. Not impressed at all and would not use if this is how they work.

Had an amazing customer support experience with Aftership. I needed help figuring out how to update a template so certain wording wasn't being sent to my customers. I contacted their support via the chat and the employee (Ankit Pathak) was so helpful. Not only did he help me, but he jumped on a full video/audio chat session and walked me through solving my situation by sharing my screen. He also made some back end tweaks to my account as well. I wish all customer support was this amazing! Thank you!

The tracking system is not up to date and the delivery is very slow if I find out this company will be my delivery personal I will not but the item .

I don't want aftership, mainly because it seems to have made itself my default shipping tracker without so much as a by your leave.

This company was used to track my package.
Their tracking system says the package was delivered.
No package was delivered.
No proof of handover (photo, signature, or similar) is attached.

Useless. Do not bother with this company. Poor customer service.

As the supposed recipient of a package that is relying on Aftership to provide me with updates, I can tell you that their service is useless.

I have a package that's been in transit for a week and I have no idea where it is or why it's taking so long to get here.

All it shows is "in transit" and the last time it updated was two days ago.

When I finally receive this item, the feedback the shipper receives will reflect this. It looks like I am not alone in my frustration with this.

Waited for my shipment for 3 weeks, the supplier sent a second and that one did not show, 2 orders that just vanished, no scanning updates on either from the day it was sent, the supplier sent a third Via AUSTRALIA POST its amazing what happens when you use a reputable company.. the parcel turns up. Aftership take no responsibility, they answer no questions the only answers I keep getting is "it's the couriers responsibility " but they give no information! I will no long buy from company's that use these thieving couriers

Aftership is an Excellent Service and provides effective and timely Automated Customer Notices. I highly recommend this premium service to all fashion and cosmetic businesses that need to offer next-level customer service and shipment tracking 24/7.

By Australia's First Perfumer®
Christopher Hanlon®
Sydney • London • Paris • New York

They can’t help you when the shipment dose not arrive, they keep telling you to contact the carrier over and over again even thou you tell them that this you have already tried they just email the same standard reply, like it is robot you are talkin to.
The company I ordered from tried to contact the carrier twice with no result.
AfterShip can provide no help no info in my opinion they are a useless step in the process, I can not recommend this company

Spoke to Kumar who was really helpful on a call. Had some issues before with support not being able to figure out my issue. It was ultimately my fault as I'd accidentally created 2 accounts but he figured it out in about an hour whereas I'd been waiting over a week before.
I've not fully used the app yet so that's also why I have given 4 but will look to update my review once I have used it more.

Support responded quickly, and gave me the information I wanted

When I was overwhelmed because I was using it for the first time, I could see the chat in the lower right corner. The staff named Saransh was very patient and professional and quickly solved my problem (thank you again)

So Helpful and actually answers your questions. Also great rewards along with tips and advice

very helpful and no risk 30 days free trial of premium features!

This app has made my life way easier by it tracking my packages from one app! And all I had to do was give it the tracking number and the shipping company or if I got the tracking number via email it auto would do it it has really been a huge help!

Scam service.I accidentally added too much tracking information and deleted it without using it, but money is being requested from me and my limits are not reset.