Agando Shop Reviews 

I bought a machine from agando. The machine arrived in 10 days. Really, the work is perfect. Perfect cable management. The machine was very well packaged with a cushion in the box to protect the components. The components are of very high quality. I did a test and got a result that my machine is better than 3/4 of the machines that have the same configuration as mine. the box originally chosen was no longer available, they contacted me, the guy was super nice. They offered me another box. and since the new case was cheaper than the one chosen, they refunded me the difference.

you should know that the delay of 4 to 7 days is from Monday to Friday, and that the 7th day is the day of shipment, my order was shipped after 9 days, but the customer service is fast and listening and answered each of my questions.

it was a very good purchase but every mail and the windows setup in german was a bit hard to understand everything

ORIGINAL REVIEW

I never write bad reviews. Agando if you read this, contact me and make this right and maybe I'll adapt my score.

I ordered a computer and it arrived within good delays. Upon arrival though, it did not work. Now I've built my fair share of computers and when I see an orange led lit up on a motherboard I know something's up and at that price + I paid for a working condition computer so I contacted their customer service. They told me to take the RAM out and put it back. I did, nothing. I tell them so. They tell me to... take the RAM out and put it back. Same pre-made automatic message that clearly shows the person behind doesn't give a damn. I tell them again that this doesn't work. They tell me to send the computer back for repairs and that it'll take 14 WORKING days and that I may have to pay if they find that the issue isn't covered by warranty.
I'm sorry what? I open up the computer, plug it, it doesnt work, I have to send it back, wait, and maybe also have to pay for repairs? In what kind of universe is this acceptable?
I asked them why they wouldn't send me back another computer. Their answer was "because we can't just send back another computer". Uh. Yeah you can. What? In the meantime, the return label never even made its way into my emails. I had to send MULTIPLE emails to finally receive it.

Also, their ticket system is really bad. They just reassign the ticket to whoever dealt with your query first, and if they don't feel like giving you answers, they just close the ticket. I've had to reopen mine at least five times just to get to the point where I could get a return label. I have asked to escalate my complaint to someone else, ticket closed. I even told the person I had in contact that it wasn't their fault nor their protocols and that I wanted to speak to someone who could actually take feedback and do something. Nothing. Tickets just closed repeatedly.

Agando for real, the ordering process + the emails you sent before sending the order were great and looked so promising. But then as soon as I had an issue, your doors closed on my face. In my household we even have ANOTHER computer from you that was ordered two days after the problematic computer here, and we still have no news about that one?? Right now I feel like I've been scammed of 3000€. Like I said I'm willing to change my mind if the proper measures are taken to help me out properly.

EDIT: Following this review I got in contact with a support member (Facebook DMs seems to be the way to go) who ensured me that my order will be treated in priority upon arriving to the repair center and that my second order (which is still not sent because they are waiting for a component) will be tested thoroughly with a monitor this time to avoid the same possible delays if the same issue is found. I also -finally- got some kind of empathy shown towards my situation and it felt like a relief after being dismissed repeatedly. Therefore I will keep this post updated and will adjust my rating once I have both unit in my possession again and will update with both delays and possible communication received from the company.

EDIT MARCH 30th:
I finally received the last piece I was missing a week ago, March 23rd.
They indeed proceeded with express repair, but upon receiving my computer, I was excited to try to turn it on but... They did not send me any of the cables. No PSU cables, no extra MOBO cables. I had to use an old one I had which luckily was compatible.
With that, I turned on the computer, only to find that there was a local account created, that was locked and limited. Also, my Windows copy was not valid anymore since a windows key is linked to the motherboard, and they had replaced that motherboard, but did not provide me with a Windows key.
So I emailed them yet again. At that point I thought this was all some kind of joke, some sort of social experiment that was conducted on me, and I wasn't amused. They replied that the fact they forgot the cables was not intentional (phew!) and that they would send them right away. They also provided me with a new windows key.
I then went ahead and wiped everything off of the computer, formatted it and reinstalled windows on it, because the account that was on there was somehow limited and would not let me access most admin commands and no matter how much I tinkered with it, it was impossible to restore. So I wiped it and ever since I reinstalled everything myself, it works like a charm. Finally. If the cables hadn't been forgotten and the computer not unusable with the account put on it, and the windows key replaced without me having to ask, I would've put 4 stars, but sorry, this only deserves 3 stars :/. Customer service is nice once you get really through to them, but you got to fight tooth and nail and get the most nagging Karen you've got in you. And I hated it. I hope this never happens again :/.

They are professional, in every movement they are inform you with email. Fast shipping. I recommended to buy from Agando

A Great Company with an amazing support. I bought a computer from Agando a couple months ago, The computer was very well packed although I got it a bit later than I was supposed to (it was around Christmas though so that was expected). Once I got the computer, the graphics card was unfortunately defective, contacting the support was fairly easy and they were pretty reactive. They helped me diagnose the issue and ultimately sent me a new graphics card to replace the defective one and asked me to send the defective one in the new one's box.

Despite my lack of luck, I found Agando to be very professional and was satisfied with the overall experience.

I am verry happy with my PC from Agando.
It runs well.

Very professional.
Very good assistant service.
They respond immediately
recommended

Perfect!
Delivered as promised. Great product.

All good, support is good, product is good

The service, the product, and the time to get what I purchase was great, I got more than 3 purchases now so I can consider myself a customer that is going to return.

A little long wait for the delivery, but everything is perfect and well packed. I am very satisfied !

Cheapest I could find and very transparent in their process!

reactive customer service, the pc arrived well packed and functional, no problem

Not the best graphic for the website, but, on my opinion, best buy ever. Fast shipping, excellent assistence, professional Company.

Pc ordered on November 30, 2011, received on December 31. No info on the failure to respect the deadline, it was by contacting AGANDO that I had information because I had no news of my order and Christmas was approaching. This PC was my son's Christmas present, Christmas Missed. reasons given: black friday and many Christmas orders.
on December 21, Agando offered to cancel my order, but it was then impossible for me to order another PC elsewhere to receive it before Christmas. (only 4 days)

I regret the lack of communication on the delay of my order. Agando could have had the politeness to warn that the deadline would not be respected.

my first order was very disappointing, not sure if I should really recommend this seller

DHL : very slow transport team

My experience with Agando-Shop has been excelent. I live in France and I somehow found out about Agando website. It's been a long time since I wanted to build a gaming PC. In the end I gave up building a PC from scratch and took one of the proposed configurations. I am pretty happy with it so far. Except the understandable delay because of the graphics card everything went smooth and the support was always there to answer my questions. So yeah thanks. PS5 can wait, I have better.

All is prefect but I receive my computer after one month