Agando Shop Reviews 

3,610
TrustScore 4 out of 5

4.2

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Rated 1 out of 5 stars

Such a bad company. Uses second hand products, or products which have a hardware error in it. Within 1 week of receiving my PC, my VRAM was corrupted, a "brand new GPU" that can't handle ga... See more

Rated 5 out of 5 stars

I ordered my PC from Agando because I wanted the installation to be done by an expert. I must admit that I was hesitant to order a computer from Agando at first because I wasn't sure if the delive... See more

Rated 5 out of 5 stars

My order on Agando, personally, great transaction! PC ordered at the end of July with upgrades. Follow-up of the order perfectly with all the steps sent by email. Received about 10 days later... See more

Rated 5 out of 5 stars

Excellent support very concise and swift, they have helped answer my many questions. Between the order initiation and receiving the pc it took exactly 15 days which is pretty fast since I’... See more

Company details

  1. Electronics & Technology

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4.2

Great

TrustScore 4 out of 5

4K reviews

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4.2

All reviews

(3,610)

1 review in the last 12 months

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Rated 1 out of 5 stars

Delivering a faulty PC and refusing to assume any responsability

One month ago, my company bought a 3000€ workstation on Agando. When received, it did not start, because of a faulty GPU. Since then, it has been a constant back-and-forth with their customer service (> 20 mails exchanged), Agando refusing to assume the slightest responsability for the failure.

They only offer an exchange with a lower-spec GPU "because they are out of stocks" as they say. They refuse to provide any compensation, even though one month after buying I am still left with an unusable 3000€-PC. I quote their customer service: "And no, you won't receive any compensation from us." I just asked to get a better spec instead of a lower spec GPU since they claim to be out of stocks, which, let's be honest, is the least they can do.

I leave it to everyone to form their opinion, but never again my company will buy its PCs from Agando. At this price tag, the customer should be entitled to a much better customer service.

November 9, 2021
Unprompted review
Agando Shop logo

Reply from Agando Shop

Dear Customer,

Thank you very much for your evaluation. First of all, we would like to apologise for the defective graphics card.
As you may know, the availability of components in the computer market is very limited worldwide.
Since you selected the option "any manufacturer" in your order, you have given us the option to install any graphics card of this series in your computer.
Despite this option, we have offered you what we consider to be an equivalent alternative. As a customer, you have the option of rejecting this alternative and waiting for the other graphics card until it is available again.
When configuring the computer, each customer who wants a specific graphics card has the option of choosing it.
Thank you for your understanding.

With kind regards

Your AGANDO Team

Rated 5 out of 5 stars

Second time, still perfect.

Bought a second computer from Agando.
Still satisfied with it: works directly out of the box and the cable management is very clean. The price was very competitive and the customer service is irreprochable.

November 8, 2021
Unprompted review
Rated 5 out of 5 stars

The best service ever

The best service ever
There was a mistake in my order they fixed it immediately they apologized and make me a good offer
I am very satisfied
If I make a new gaming pc again I go in Agando that's for sure.....

Thank you Agando

October 25, 2021
Unprompted review
Rated 1 out of 5 stars

Refund was not correct amount

Bought a system which had a faulty part, got a refund for that part but it was not the correct amount but the price it changed into after ordering.

They insist it was correct but unfortunately its not possible to see how much I paid for each part anymore because the site and receipt only shows the full pc price.
I'm sure it was not right because I compared prices for each part before ordering, and that was one of the few that was unusually more expensive than other shops so I remember it well.

Still found what I paid with waybackmachine not long before I ordered and did send a screen of it but its not enough to convice them of the error.

Customer service even told me they won't respond to this anymore... So make sure to make screens for every component.

October 8, 2021
Unprompted review
Rated 5 out of 5 stars

I'm very satisfied with the new PC I…

I'm very satisfied with the new PC I bought on Agando. The computer works properly and the shipment was good and has been delivered as indicated in the tracking. The box was in good conditions and all the components inside were packed well.

September 29, 2021
Unprompted review
Rated 4 out of 5 stars

Excellent PC - prob with the OS

Pc work perfectly but the Windows OS offer with the PC didn’t work for me, so I have to find an another windows (not very difficult for free)

September 16, 2021
Unprompted review
Agando Shop logo

Reply from Agando Shop

Dear Customer,

Thank you very much for your evaluation. This is a current Windows problem that occurs when installing certain language packages. Customers with this problem are very welcome to contact our technical support. They will solve the problem without much effort.
We hope you continue to enjoy using your new computer.

With kind regards
Your Agando Team

Rated 5 out of 5 stars

Great service!!!

What a pleasant experience! Great value for a reasonable price: my own hardware configuration, impeccable assembly, everything works flawlessly, delivery in under a week. Thank you Agando, great work!

September 17, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service (despite some difficulties)

Very interesting prices, very good packaging.
A 1st defective PC received but returned free of charge and exchanged with a new one in less than a week.

Several levels of support (technical ...) but also a good commercial follow-up in the case of a misunderstanding (thank you Customer Service).

I recommend

September 16, 2021
Unprompted review
Agando Shop logo

Reply from Agando Shop

Dear Customer,

Thank you very much for your evaluation. Our goal is to provide our customers with the best possible advice for every problem and every question. We are sorry that there was a misunderstanding in your case.
As we can see from our system, one of our employees has contacted you again.
We hope that we can proceed to your satisfaction.

With kind regards
Your Agando Team

Rated 5 out of 5 stars

Good delivery

Good delivery, speedy, easy, very good helpdesk. The pc is so wonderfull. Woaaawwwww!!! Next time i do Alain with agando. But thèse next it will for my little company

September 14, 2021
Unprompted review
Rated 5 out of 5 stars

I'm a french customer,

I'm a french customer,

I received my pc in a week in very good condition, well protected as it should be.

Currently I have no problem with this computer, everything looks excellent to me.

September 14, 2021
Unprompted review
Rated 5 out of 5 stars

Great experience!

I recently ordered a computer from Agando and I coudn't be happier. The customer service is surprisingly quick and had no problem awnsering all my questions. Another thing I was amazed about was the amount of time it took to arrive or the lack there of, it took only 2 weeks for it to arrive which I found incredible.The price is very just for what other pre-made computer companies are offering. The computer it's self was well put together. The cable managment is top! And everything is running super smoothly and still is since I got it. Thank you Agando :)

August 23, 2021
Unprompted review
Rated 1 out of 5 stars

ordered on 03.08.2021

ordered on 03.08.2021, article still not received

August 22, 2021
Unprompted review
Agando Shop logo

Reply from Agando Shop

Cher client,

Nous sommes désolés que vous n'ayez pas reçu votre commande. Votre commande a été expédiée par nos soins le 09.08.21. Grâce au numéro de suivi, nous avons appris que votre colis est bloqué en France depuis plusieurs jours. Nous n'avons pas pu en connaître la raison exacte, mais il semblerait que la société de vente par correspondance ait connu des problèmes opérationnels qui ont rendu la livraison impossible jusqu'à présent.
Nous n'avons pas pu vous joindre ni par téléphone ni par e-mail afin de résoudre ensemble le problème.
Veuillez prendre contact avec nous.

Avec mes salutations distinguées
Votre équipe Agando

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