AGeek Reviews 

178
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 31 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and knowledgeable staff, who are described as friendly, helpful, and transparent in their communication. Many people highlight the excellent and efficient service, often noting quick repairs, fast turnaround times, and clear explanations of processes and options. Reviewers also appreciate the fair and transparent pricing, often feeling that the service provided is well worth the cost. Many consumers trust the company for their technical needs, appreciating the helpful advice and the peace of mind provided by their reliable service.

What people talk about most

Service

Users describe positive interactions with service, highlighting its efficiency, speed, and helpfulness.... See more

Staff

Customers consistently note positive experiences with staff, describing them as friendly, kind, and very... See more

Product

People report ambiguous experiences with products, with some customers praising services that extend the life... See more

Price

Customers had positive experiences with price, often finding it fair and clearly communicated from start to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently had a large number of old Hi8 camcorder video tapes transferred onto an external hard drive. This business was very professional and knowledgeable from the start. Because of the large numbe... See more

Rated 5 out of 5 stars

Friendly kind people and very helpful and fast service. Very transparent service will discuss your IT problems with you and tell you how they are going to fix it. Excellent communication throughout th... See more

Rated 5 out of 5 stars

I took my computer in yesterday as it had stopped working, and the team provided a free diagnostic check. Unfortunately, my computer has died, but Nathan gave me advice about the spec I needed to buy... See more

Rated 5 out of 5 stars

These guys s Bryn and Nathan are absolutely amazing. I went to Geek this morning in a crisis moment. They both came together and immediately sorted my problem. What would have taken me day... See more


Company details

  1. Electronics Repair Shop

Written by the company

We are an IT , Electronics & Mobile Phone Retailer & Repairer. We will sort your PC, Laptop, Macbook, iMac, Data, Managed Service Provider needs and much more. We fix electronics down to PCB board level.


Contact info

4.8

Excellent

TrustScore 5 out of 5

178 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(178)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Friendly and good service

Really Friendly. Good Price. Brought my Laptop in for a screen repair. They ordered the new screen and fitted it and got it back to me within the week.

September 20, 2024
Unprompted review
Rated 1 out of 5 stars

Took ps5 in for Diagnostics

Took ps5 in for Diagnostics, quoted £49.99 picked it up today (Saturday) to find out they had done work on the ps5 without my Authorisation. And was told it will be another £110 for the work. Becareful when taking your equipment here and what price they tell you.

November 9, 2024
Unprompted review
AGeek logo

Reply from AGeek

DISGUSTING!

BUT only if what you have written was true…but it is not.

First we are pleased to note that we repaired and warranted the item.

Second, as you have chosen to defame us and misrepresent things in a public forum we have the right to show our evidence that disproves your statement.

On the 5/11/24 circa 16:00 hours you are video and audio recorded forming a contract with us to diagnose and/or repair your PS5. You were clearly told a minimum cost of £49.99 to a maximum of £159.99, at worst cost.

At 16:03 hours you formed the contract, gave us the go-ahead and accepted our Terms & Conditions (Ts&Cs), by signing our contract.

This was emailed to you, instantaneously, with a covering email that said (amongst other things): “We will have given you our best advice prior to commencement of the contract as to the likelihoods of consequential problems [Which we are recorded as saying to you in the CCTV Audio, prior to contract formation] If we do discover something wrong it may result in an extra charge” and further adds in point 2.d that “In some cases we have to make the repair as part of the diagnosis process. This is chargeable and irreversible.”

You called us on 8/11/24 in a 2:27 minute phone call where you were told that we made the additional repair. This seemed acceptable to you.

You came to collect the item on 9/11/24 and left about 14:00 hours having said you didn’t agree to the repair. We said we will remove the repair [for which you were liable and which we did not have to do contractually] and call you on Monday to collect, which you agreed to. You then shouted abuse to our Staff and left.

About an hour later you came to collect and pay, so had changed your mind. As you left you engaged with other customers in a derogatory manner about us.

Then you left this untrue review.

Our Ts&Cs can be found in store and online (see Terms and Conditions on Ageek.co.uk) and in URL links sent to you at various times including the formation of the contract.

In particular we draw your attention to section 4.5.

Shame you chose to defame rather than engage with us but we performed the agreed contract perfectly.


Rated 5 out of 5 stars

Review

Friendly, approachable staff listened to me patiently as I described what needed fixing on my Elite series 2 controller. They then repaired my controller within 48 hours.

September 29, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent sevice

Called in for a new battery to be fitted to my old iphone. Very friendly, polite and efficient service. Would definitely recommend.

September 2, 2024
Unprompted review
Rated 5 out of 5 stars

Mega efficient screen replacement for…

Mega efficient screen replacement for my iPad. Was in a hurry as I am going away and it was completed in one working day. Very good comms by txt and email. Friendly, knowledgeable helpful people. Thoroughly recommended.

July 2, 2024
Unprompted review
Rated 5 out of 5 stars

Knowledgable.

Very friendly, approachable staff. It took a bit of time to sort out my problem with my phone but they persevered and managed to get it going. I will certainly use them again if my phone needs a repair.

May 29, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Friendly and knowledgeable staff. Repair done quickly and as soon as promised at reasonable cost. Would recommend highly.

May 9, 2024
Unprompted review
Rated 5 out of 5 stars

HP laptop with hangover cured, thanks to aGEEK

The trusty HP laptop suffered severe hangover from just half a glass of red wine. aGEEK were prompt and effective in diagnosis, ordering parts and repair of the laptop.
Clear explanations with no jargon, followed up with straightforward price quotations and good communications - excellent guys all round!

April 22, 2024
Unprompted review
Rated 5 out of 5 stars

5 Star service

5 Star service, what a pleasant and knowledgeable team, found their shop using a Google search and found it was just down the road from my office.
Now I know they are there will definitely use again and very reasonably priced as well.

April 4, 2024
Unprompted review
Rated 5 out of 5 stars

Extremely helpful and very efficient

Extremely helpful and very efficient. I had an issue with my computer, I phoned up, I was able to take my PC straight to the shop. They looked at it straight away and sorted it in minutes. They offered me a clean and service, only cost me £15 and was also done straight away. I couldn't be happier with the care taken to help me. I highly recommend this place!!!

March 30, 2024
Unprompted review
Rated 5 out of 5 stars

Friendly Staff, Great Service

Myself and a friend assembled our first PC together, but were unfortunate enough to have a part arrive broken from the manufacturer.

We decided to contact AGeek to see if they would be able to diagnose the issue and advice from there.

We filled out the contact form that night, after closing time, and received an email response the very next day, even before official opening times.

We were able to bring the PC instore that same morning and AGeek diagnosed the problem and advised us to get a replacement part. The price for this diagnosis was very reasonable.

After feeling annoyed at the manufacturer for sending us a broken part, We asked AGeek if they'd be able to do the assembly of the PC for us once we had the replacement part, they were agreed to do so and the price for assembly also very good!

The staff were very friendly throughout and I was updated regularly via email and a final collection text.

Would absolutely recommend.

March 7, 2024
Unprompted review
Rated 5 out of 5 stars

Great All Round

Super Friendly Staff, very transparent, affordable and was able to sort out my problem very quickly. If I didn't go to them I probably would have gotten a huge bill from Apple for repairs

March 9, 2024
Unprompted review
Rated 5 out of 5 stars

Software problem

I called here with a software problem. The staff had not seen this particular issue before but quickly came back with a fix that worked. Excellent service from start to finish.

February 7, 2024
Unprompted review

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