AGeek Reviews 

178
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 31 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and knowledgeable staff, who are described as friendly, helpful, and transparent in their communication. Many people highlight the excellent and efficient service, often noting quick repairs, fast turnaround times, and clear explanations of processes and options. Reviewers also appreciate the fair and transparent pricing, often feeling that the service provided is well worth the cost. Many consumers trust the company for their technical needs, appreciating the helpful advice and the peace of mind provided by their reliable service.

What people talk about most

Service

Users describe positive interactions with service, highlighting its efficiency, speed, and helpfulness.... See more

Staff

Customers consistently note positive experiences with staff, describing them as friendly, kind, and very... See more

Product

People report ambiguous experiences with products, with some customers praising services that extend the life... See more

Price

Customers had positive experiences with price, often finding it fair and clearly communicated from start to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently had a large number of old Hi8 camcorder video tapes transferred onto an external hard drive. This business was very professional and knowledgeable from the start. Because of the large numbe... See more

Rated 5 out of 5 stars

Friendly kind people and very helpful and fast service. Very transparent service will discuss your IT problems with you and tell you how they are going to fix it. Excellent communication throughout th... See more

Rated 5 out of 5 stars

I took my computer in yesterday as it had stopped working, and the team provided a free diagnostic check. Unfortunately, my computer has died, but Nathan gave me advice about the spec I needed to buy... See more

Rated 5 out of 5 stars

These guys s Bryn and Nathan are absolutely amazing. I went to Geek this morning in a crisis moment. They both came together and immediately sorted my problem. What would have taken me day... See more


Company details

  1. Electronics Repair Shop

Written by the company

We are an IT , Electronics & Mobile Phone Retailer & Repairer. We will sort your PC, Laptop, Macbook, iMac, Data, Managed Service Provider needs and much more. We fix electronics down to PCB board level.


Contact info

4.8

Excellent

TrustScore 5 out of 5

178 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(178)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fixed a tablet screen

Fixed a tablet screen for me last week, appears to be working well. No concerns and very prompt service with everything explained in good detail. Very happy with this service!

June 6, 2023
Unprompted review
AGeek logo

Reply from AGeek

Thank you for your kind review we really appreciate your feedback.

Kind Regards,
The aGeek Team.

Rated 1 out of 5 stars

CAUTION!!!

WARNING!!! Avoid this shop at all costs. I had a horrific experience dealing with the director and I feel compelled to share my story to protect others from potential harm. When I confronted him about the faulty diagnosis of my device, he became aggressive and started screaming at me. It was clear that he was not interested in addressing my concerns or providing a satisfactory solution.

One of his outrageous claims was that he had diagnosed my device without even removing the chips from the motherboard. As any knowledgeable individual knows, it is impossible to access certain pins on the chips without removing them, making accurate testing equally impossible. This blatant lie only further demonstrated his lack of integrity.

Frustrated with his unprofessional behavior and unsatisfactory service, I requested a modest £25 refund for a defective diagnosis. Instead of engaging in a civilized discussion, director continued to scream at me, demanding that I leave his shop. However, I refused to respond to such disrespectful orders, especially when delivered in such an aggressive manner. Consequently, I remained inside the shop.

To my shock and horror, the director then resorted to physical violence. He threw my device to the ground, causing him to cut his hand. Astonishingly, he had the audacity to accuse me of causing the injury, despite the fact that we hadn't even come into contact. This behavior is not only reprehensible but also shows a complete lack of professionalism and integrity.

When I requested to see the CCTV footage as evidence of his actions, the shop outright refused. This refusal raises serious concerns and makes me question what they might be hiding. It is no surprise that they are unwilling to provide me with the evidence that could potentially incriminate them.

To make matters worse, the director escalated the situation by grabbing my shirt with both hands and physically shoving me around. This behavior constitutes a clear case of common assault, and I was shocked that someone in a position of authority would resort to such violent actions.

Thankfully, the police got involved and their investigation confirmed that I had done nothing wrong. It is disgraceful that a director would stoop so low as to spread lies about a customer who was simply seeking a fair resolution.

I am appalled by the conduct of both listed directors and the overall state of their failing business. It is evident that customer satisfaction and professional ethics are not a priority for him. I urge everyone to steer clear of this establishment to avoid any potential mistreatment or physical harm.

Reply to response:
Once again, trying to find news stories that you can not link to me really does show people who you really are. Your reply has absolutely no relevance to the situation. You really do like to make yourself look silly. You can not lie yourself out of this situation and take note of how this "company" replies to negative, honest reviews - there seems to be a common theme with in them. Once again they are attempting to have my review deleted and don't understand the rules. You are a listed director and your name can be found publically on companies house.

May 10, 2023
Unprompted review
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Reply from AGeek

Untrue- Matter being dealt with with Derbyshire Police. Eddie Smith is lying

Rated 5 out of 5 stars

Excellent customer service

I would definitely recommend these guys, the staff are amazing at what they do and nothing is too much trouble. My phone was sorted very quickly, I wouldn't go anywhere else 👍

May 10, 2023
Unprompted review
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Reply from AGeek

Hi Sarah thank you for your 5* review we really appreciate and value your feedback.
Thank you for your kind words, we were pleased we could repair your phone for you. We look forward to seeing you again.

Kind Regards,
The aGeek Team.

Rated 5 out of 5 stars

Really good experience end to end

Really good experience end to end - would trust them to fix any device.

May 10, 2023
Unprompted review
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Reply from AGeek

Hi Robert, thank you for your 5* review we value your feedback.

Thank you for choosing aGeek to replace the screen on your iPhone XR.

Regards,
The aGeek Team.

Rated 5 out of 5 stars

Great Service!

From start to finish, everything was well communicated so I knew what was happening at every stage. The whole process was really easy and all their recommendations took into consideration of what I was looking for. Great service, I look forward to using them again.

March 31, 2023
Unprompted review
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Reply from AGeek

Thank you Mr Green for your great 5* review we really value your feedback.
We were pleased we could upgrade/repair your Custom Build System and give you all the choices you needed. We too look forward to seeing you in the future.

Regards,
The aGeek Team.

Rated 5 out of 5 stars

Brilliant

Brilliant, professional, same day service. I phone screen replacement, custom.made gel screen protector and nw case. This is the second time I have used a geek. Would definitely recommend

March 22, 2023
Unprompted review
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Reply from AGeek

Hi Karen, excellent 5* review we appreciate and value your feedback.

Thank you for bringing your iPhone to aGeek for repair and for your recommendation, our new Devia Screen Protectors offer great protection we highly recommend them. Hope to see you again in the future.

Kind Regards,
The aGeek Team.

Rated 5 out of 5 stars

PS5 repair

I took my PS5 in after the HDMI port stopped working. It's out of warranty and Sony wanted to charge me £250 and leave me without the console for a few weeks. I contacted AGeek late one night via Facebook and they contacted me back early the next morning and gathered all the relevant information, before asking me to drop the console with them later that day. 24 hours later and at a very reasonable price, I had a fully working console.

A really, really great and professional experience from start to finish.

March 9, 2023
Unprompted review
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Reply from AGeek

Hi Josh, thank you for your 5* review we really appreciate and value your feedback.

Thank for choosing aGeek to repair your PS5 we were pleased to help and always aim to get a quick turnaround.

Kind Regards,
The aGeek Team.

Rated 5 out of 5 stars

Took my laptop in to get the hinge…

Took my laptop in to get the hinge fixed after a rouge toddler kick. They were great, I was in and out in 10 minutes. Highly recommend!

January 24, 2023
Unprompted review
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Reply from AGeek

Thankyou Mickaela for your kind 5* review we value your feedback.

Thankyou for choosing aGeek to bring your Laptop for repair and thankyou for the recommendation we appreciate it.

Kind Regards ,
The aGeek Team.

Rated 5 out of 5 stars

Video conversion

We had old family videos converted to digital. Very professional and courteous service, updating us all the way.

February 6, 2023
Unprompted review
AGeek logo

Reply from AGeek

Thank you for your 5* review we value your feedback.

Thank you for choosing aGeek to convert your old videos to digital.


Kind Regards,
The aGeek Team.

Rated 5 out of 5 stars

Booked my P.C in for a full clean and…

Booked my P.C in for a full clean and fresh thermal paste and they have done a brilliant job, also identified an issue which was causing me problems to just run the system. Very quick service and had my computer back within a couple hours.

January 31, 2023
Unprompted review
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Reply from AGeek

Hi Tom, thank you for your 5* review, we really appreciate your feedback.

We are pleased we could be of service. Thankyou for bringing in your PC to be fully cleaned, it's a service that we pride ourselves on as this can lengthen the life of your PC.

Kind Regards,
The aGeek Team.

Rated 5 out of 5 stars

Thank you to all the staff at AGeek

Thank you to all the staff at AGeek
A honest service and we will used their services again when we get issues from devices that go wrong
Thanks

January 23, 2023
Unprompted review
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Reply from AGeek

Thank you Mr Sutton for your 5* review, we really appreciate and value your feedback.

We were pleased to see you and thank you for bringing in your iPad Pro for repair. We sincerely hope to see you in the future.

Kind Regards,
The aGeek Team.

Rated 5 out of 5 stars

Had old tapes converted to digital.

January 20, 2023
Unprompted review
AGeek logo

Reply from AGeek

Thank you Mr Shemwell for your 5* review we really appreciate your feedback .
We are pleased we could help converting your Videotapes to Digital. Thank you for choosing aGeek.

Kind Regards,

The aGeek Team.

Rated 5 out of 5 stars

Another good experience with Ageek…

Very good contact by phone and face-to-face. Work completed on time, with good phone communication about options during process. Quite some time ago, I bought the laptop from Ageek, and they set it up (a task beyond me!) and have helped with subsequent servicing and upgrading. Friendly service.

December 22, 2022
Unprompted review
AGeek logo

Reply from AGeek

Thank you Peter for your kind 5* review we value and appreciate your feedback.
We are pleased you chose aGeek to purchase your Laptop and subsequent visits, thankyou.
Have a Happy New Year.

Kind Regards,
The aGeek Team.

Rated 5 out of 5 stars

Good service gave me good advise well…

Good service gave me good advise well worth the money

December 12, 2022
Unprompted review
AGeek logo

Reply from AGeek

Hi Richard, thank you for your 5* review we really appreciate your feedback.
Happy New Year to you.

Kind Regards,
The aGeek Team.

Rated 5 out of 5 stars

Top Notch Company

Very professional, courteous and helpful personnel.

December 15, 2022
Unprompted review
AGeek logo

Reply from AGeek

Thank you so much for your 5* review we appreciate your feedback.

We value your kind words, have a Happy Christmas hope to see you in the New Year.

Kind Regards,
The aGeek Team.

Rated 5 out of 5 stars

AGeek Review

Had a really good experience using AGeek to recover data from a corrupt SD Card. They were totally helpful and kept me informed by e-mail and by phone of the progress with the data recovery.
Thoroughly professional and really nice people to deal with. I thoroughly recommend AGeek.
Many thanks.

December 4, 2022
Unprompted review
AGeek logo

Reply from AGeek

Thank you for choosing aGeek for your Data Recovery and thank you for your kind words.
We appreciate and value your feedback.
Hope you have a happy Christmas, call in and see us in the New Year.

Kind Regards,
The aGeek Team.

Rated 5 out of 5 stars

I can’t recommend these enough

I can’t recommend these enough . Called in to get my laptop checked with it not working . They looked at it straight away and sorted it there and then and also gave excellent advice . Lovely friendly experienced staff who clearly know exactly what they’re doing . Superb service and great value for money . I wouldn’t go anywhere else now

December 2, 2022
Unprompted review
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Reply from AGeek

Hi Gillian, thank you for your excellent 5* review we value your feedback.
We were happy to be able to repair your Asus Laptop. We appreciate your kind words, and we will always strive to give our best advice, service and value for money. Look forward to seeing you in the future.

Kind Regards,

The aGeek Team.

Rated 5 out of 5 stars

The best experience I ever had in the last few moth with the…

Starting from my phone call with the receptionist continuing to the mechanics who worked on my phone it has been a %100 satisfaction !!! Excellent people ! Wish them the best of luck to their business! THANK YOU GUYS

November 26, 2022
Unprompted review
AGeek logo

Reply from AGeek

Hello Sandor, thank you for your 5* review and your kind words we really appreciate your feedback.

Kind Regards,

The aGeek Team.

Rated 5 out of 5 stars

Excellent service

Excellent service, respond very quickly and flexibly to enquiries and go the extra mile to make things work. Have used them for a variety of different services over the last few years and they have always been able to resolve issues and help. Very friendly team and easy to deal with.

November 24, 2022
Unprompted review
AGeek logo

Reply from AGeek

Hi Amy thank you for your 5* review we really appreciate and value your feedback.
Thank you for choosing aGeek once again.

Kind Regards,

The aGeek Team.

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