AGeek Reviews 

178
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and helpfulness, noting their friendly and transparent approach. Many highlight the excellent and efficient service, with issues frequently resolved quickly and effectively. Reviewers appreciate the sound advice and positive experience, making them eager to use the services again. People often express high trust, returning for various technical needs like data transfers, device repairs, and system optimizations. Many consider them their first choice for support, confident in receiving reliable assistance and excellent outcomes. This consistent positive feedback highlights their ability to deliver effective solutions and build lasting customer relationships.

What people talk about most

Service

Customers had positive experiences with service, consistently praising the excellent, efficient, and quick... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising them as friendly, helpful, and... See more

Product

Users describe ambiguous interactions with product, often seeking to extend the life of older devices or... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently had a large number of old Hi8 camcorder video tapes transferred onto an external hard drive. This business was very professional and knowledgeable from the start. Because of the large numbe... See more

Rated 5 out of 5 stars

Friendly kind people and very helpful and fast service. Very transparent service will discuss your IT problems with you and tell you how they are going to fix it. Excellent communication throughout th... See more

Rated 5 out of 5 stars

I took my computer in yesterday as it had stopped working, and the team provided a free diagnostic check. Unfortunately, my computer has died, but Nathan gave me advice about the spec I needed to buy... See more

Rated 5 out of 5 stars

These guys s Bryn and Nathan are absolutely amazing. I went to Geek this morning in a crisis moment. They both came together and immediately sorted my problem. What would have taken me day... See more


Company details

  1. Electronics Repair Shop

Written by the company

We are an IT , Electronics & Mobile Phone Retailer & Repairer. We will sort your PC, Laptop, Macbook, iMac, Data, Managed Service Provider needs and much more. We fix electronics down to PCB board level.


Contact info

4.8

Excellent

TrustScore 5 out of 5

178 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(178)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service throughout

Took two old battered VHS tapes which had in turn been used to convert cine films onto many years ago. The footage was priceless, old family film of my parents’ wedding in 1962 , photos of myself and my family from 40-50 years ago, and I was worried the vhs may have deteriorated too much but AGeek fixed the issues with chewed or damaged tape and managed to get 99.9% of the material onto a usb drive. Excellent service, constantly kept updated on progress and the ladies on the phone and in shop (Katie and another lady) were incredibly friendly and helpful! To have these old family films to see after all these years is amazing and would thoroughly recommend to anyone looking for similar. Thank you - Simon.

November 2, 2022
Unprompted review
AGeek logo

Reply from AGeek

Thank you Mr Chadwick for your 5* review we really appreciate and value your feedback.
It's always nice to hear when a customer is pleased with the services we provide. Thank you again and hope to see you again in the future.

Kind Regards,

The aGeek Team.

Rated 5 out of 5 stars

Brilliant service

Brilliant service. Rang and got a quote. Went to drop my laptop off and they fixed it whilst I waited.
Thank you

September 24, 2022
Unprompted review
AGeek logo

Reply from AGeek

Hello Sarah, thank you for your 5* review we value and appreciate your feedback.
We are pleased you chose aGeek to repair the screen on your laptop, we hope to see you again in the future with any of your IT needs.

Kind Regards,

The aGeek Team.

Rated 5 out of 5 stars

Asus Laptop Screen Repair

Had a problem with the screen on the Asus, the team assessed it and recommended a new screen. This was fitted and now the machine is spot on again. Kept informed all the way through and job done for a great price. Many thanks to The Geek's

August 19, 2022
Unprompted review
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Reply from AGeek

Hi Steve thank you for your 5* review we really appreciate your feedback.
Thank you for choosing aGeek to repair your Asus Laptop Screen. We would always do our best to keep you informed of our progress. Cheers too for the recommendation.

Regards,
The aGeek Team.

Rated 5 out of 5 stars

Good honest reliable trustworthy service!!

Have been using this place for a good few years now all for different items. Very pleased with their honest reliable service always keeping us informed along the way of faults and cost. Nothing too much trouble. Thoroughly recommend them always

August 8, 2022
Unprompted review
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Reply from AGeek

Thank you Elisabeth for your excellent 5* review we appreciate and value your feedback.
We are pleased you choose aGeek to to repair your IT and on this occasion your Brother Printer. We look forward to seeing you in the future and thank you for your reccomendation.

Kind Regards,
The aGeek Team.

Rated 5 out of 5 stars

excellent

excellent, fast service and friendly staff. all at a price, not unreasonable!

August 5, 2022
Unprompted review
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Reply from AGeek

Hi Mihai thank you for your 5* review we really appreciate your feedback.
Thank you for choosing aGeek and hope to see you in the future.

Regards,
The aGeek Team.

Rated 5 out of 5 stars

They have a store pup whats not to trust.

Great friendly staff who kept me informed of the problem and fixes for my laptop and the costs involved. Excellent service throughout.

July 25, 2022
Unprompted review
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Reply from AGeek

Thank you Mr Parsons for your 5* review we value your feedback.
We are pleased you chose aGeek to repair your Asus Laptop. The Pup is still here;).

Kind Regards,
The aGeek Team.

Rated 5 out of 5 stars

Agree with everybody else...

I agree with pretty much everything else that's been said. Transferred everything from my old decrepit iPhone to a newer one, everything worked exactly the same. Brilliant service

July 25, 2022
Unprompted review
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Reply from AGeek

Hi Mr Foster thank you for your kind review we value your feedback.
Thank you for choosing aGeek to purchase your new iPhone SE 20 20.

Kind Regards,
The aGeek Team.

Rated 5 out of 5 stars

Excellent customer service and all…

Excellent customer service and all round great staff. Very friendly and couldn’t be more helpful, thank you.

July 20, 2022
Unprompted review
AGeek logo

Reply from AGeek

Thank you Emily for your kind review, we value and appreciate your feedback.

Thankyou for choosing aGeek to repair your iPhone11.

Kind Regards,
The aGeek Team.

Rated 5 out of 5 stars

A modern day miracle has been performed!

Due to my own stupidity and clumsiness (I spilt cider all over my laptop) I went to AGeek and they performed a miracle! Every member of staff I spoke to was brilliant. I was offered lots of advice and help. I couldn't have asked for more and it was excellent value too.
Thanks to everyone at AGeek.

June 13, 2022
Unprompted review
AGeek logo

Reply from AGeek

Thank you Rachel for your excellent 5* review.
We really appreciate and value your feedback.

Thank you for choosing aGeek (to perform your miracle:) and repair your Dell Laptop.

Kind regards,
The aGeek Team.

Rated 5 out of 5 stars

When my partner was in a total mess…

When my partner was in a total mess whilst travelling to Chesterfield today, her iPhone cable become defective, which would was going to ruin her day of not being able to use her phone to take photos at Chatsworth House .
I quickly looked up local businesses in Chesterfield, hoping someone may table to help her. The first company I contacted was the aGeek, they quickly sorted me out anew cable for her IPhone and also made arrangements to get the cable to my partner at Chesterfield Railway station for her arrival today.
What an amazing company to help her out in her hour of need and to make sure her day went without any more issues. Her day will be a lot more relaxing now that she’s got a power lead to feed her phone to allow her to enjoy taking photos of her special day at Chatsworth House in the Peak District.

Thank you so much aGeek, a truly great experience dealing with.

Thanks again Tony

April 13, 2022
Unprompted review
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Reply from AGeek

Thank you Tony for your kind review.

We do appreciate and value your feedback, thank you for choosing aGeek to purchase an iPhone Charge Cable.

We were more than happy to help your partner and so pleased her day wasn't ruined, always here to help in the future if needed.

Kind Regards,
The aGeek team.

Rated 5 out of 5 stars

Couldnt be happier

Couldnt be happier, First class service and reasonably priced. Would highly recommend :)

April 1, 2022
Unprompted review
AGeek logo

Reply from AGeek

Thank you for your 5* review.
We value your feedback and thank you for your custom.

Hope to see you back at aGeek in the future.

Regards
The aGeek Team

Rated 5 out of 5 stars

Great company, great service

I've used aGeek for many years now and the fact I continue to do so is testament to the quality of the service they provide. My latest venture saw me purchase a reconditioned computer just before Christmas 2021. There was no hard sell just an offer to contact them if I needed any help or advice, something I have taken them up on and, as ever, they have been extremely helpful (and patient!!). I am very happy with the purchase amd the service provided.
I genuinely would recommend aGeek to anyone. Thank you and please don't stop advising me.

March 12, 2022
Unprompted review
AGeek logo

Reply from AGeek

We are always happy to see you Mr.W. Thank you for your continued custom, we always endeavour to do our best.

Thank you for your kind words and please do continue to visit and spread the word.

Regards,

The aGeek Team

Rated 5 out of 5 stars

Great local company

Recommended by family who have been to Ageek before following a scam on my laptop. Very knowledgeable, friendly and helpful staff and excellent communication throughout. Thoroughly recommend.

February 28, 2022
Unprompted review
AGeek logo

Reply from AGeek

Thank you Helen for your great review.

We do appreciate and value your feedback. So pleased we could help with your Dell Inspiron.

Thank you also to your family and yourself for the reccomendation.

Kind Regards,
The aGeek team.

Rated 5 out of 5 stars

Ageek is great

Ageek is great. Take your stuff to them. They are prompt when you need them to be, charge reasonably, and are great at communication. I have been to other shops but always come back to Ageek.

February 10, 2022
Unprompted review
AGeek logo

Reply from AGeek

Thank you so much for your great review and your continued support, we are
always here to help with all your IT needs.

Regards,

The aGeek Team.

Rated 5 out of 5 stars

Excellent service

4th visit to AGeek in the past few years. This time as my son had broken his iPhone screen and was very distraught. As usual the service was professional, courteous and the time scale and nature of repair well explained in a no nonsense manner. Nathan fixed the issue in a couple of hours. Same day service with a reasonably priced OEM product plus a 1 year warrantee. Highly recommended.

February 4, 2022
Unprompted review
AGeek logo

Reply from AGeek

Thank you Mrs Brooks for your excellent review.

The aGeek Team really do value your feedback.
Thank you for choosing aGeek to repair your sons IPhone Screen.
Look forward to seeing you in the future, we are here for all your IT needs.

Kind Regards,
The aGeek Team.

Rated 5 out of 5 stars

Extremely helpful

Extremely helpful. I wanted information on two products that they actually don’t sell
Yet they took time and care to research them for me , helping me to find the exact spec that I want
Totally non patronising and explained all technical details clearly

January 26, 2022
Unprompted review
AGeek logo

Reply from AGeek

Thank you for you kind 5* review.
We are always here, aGeek Mon-Sat 10am till 4pm

Thank you Viveka for calling in to see us, we look forward to seeing you in the future.

Regards,
The aGeek Team.

Rated 5 out of 5 stars

Excellent Service

Been twice now to aGeek. Excellent service both times. The staff are friendly, professional and keep you up to date. Would definitely recommend.

January 22, 2022
Unprompted review
AGeek logo

Reply from AGeek

Thank you Maggie for your kind review.
We appreciate your feedback.

Thank you for choosing aGeek and for your continued custom

Kind Regards,
The aGeek Team.

Rated 5 out of 5 stars

Professional and honest.

Took my daughter’s laptop in recently and was given good, solid advice in respect of a necessary repair together with general tablet security. The staff at aGeek are friendly, down to earth and honest. Highly recommended.

January 16, 2022
Unprompted review
AGeek logo

Reply from AGeek

Thank you Mr Vaughan for your 5* review
We appreciate and value your feedback.
Thank you for choosing aGeek to repair your daughters HP laptop.

Kind Regards,
The aGeek Team.

Rated 5 out of 5 stars

Great guys very good and reasonably…

Great guys very good and reasonably priced service
They have helped me out twice its a pleasure to deal with them
Can't recommend them highly enough
Thank you guys

January 11, 2022
Unprompted review
AGeek logo

Reply from AGeek

Thank you Barry for your 5* review.
You are very welcome, thank you for choosing aGeek for the repair of your Samsung 870 EVO Series.

We do value your feedback and appreciate the recommendation.

Kind Regards,
The aGeek Team.

Rated 5 out of 5 stars

I went with my Auntie to sort my…

I went with my Auntie to sort my cousins phone security out to put in place stricter restrictions regarding social media. Both myself and my Auntie found the AGeek team very helpful and would highly recommend anyone experiencing any phone or computer problems to contact the team.
They also provide a very friendly customer service approach.
Thank you once again AGeek team.

Michelle Marples

December 17, 2021
Unprompted review
AGeek logo

Reply from AGeek

Michelle thank you for your 5*review, we really appriciate your feedback.

Thank you for calling in to see us at aGeek, we will always try to give the best advice, we are here Mon-Sat 10am-4pm.

Look forward to seeing you in the future for all your IT needs.

Kind Regards,
The aGeek Team.

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