Agent Provocateur Reviews 

Absolutely shocking customer service. My partner bought me a corset for my birthday. Sizing should have fitted but was sadly too small. We went to return the item for a refund (they wouldn’t let us exchange it). They have refused the refund on the basis that there is a ‘mark’ on the corset. The corset was tried on once, after I’d had a shower and used no lotions or potions. It was in pristine condition upon return as I was super careful with it - with all tags and straps still attached as bought - so where this ‘mark’ has come from I shall never know. Absolutely furious. Do not purchase from this company!! It seems like refusing refunds on spurious grounds is a common theme!!

Excellent customer service. Above and beyond with clear and quick communication.

If I could, I’d give 0 stars. This is the worst product I’ve ever purchased. They sell overpriced lingerie and swimwear with no regard for quality. I bought several items from them, and I regret it. Beach Bunny is far superior.

The biggest disappointment was my golden swimwear. Despite using it only twice and storing it carefully in my cupboard, the color somehow faded. To my dismay, the gold material degraded over time—parts of the swimsuit stuck together, causing discoloration from gold to silver. This poor quality, especially given the price, is unacceptable. Be aware too, that there poor quality products last 6 months only. After 6 months, when they start breaking apart after you paid over 300 USD, you are on your own, it falls under their policy of not caring starting 6 months after the purchase.

Customer service is responsive and helpful, the products however are lacking in quality. A gift had literally fallen apart upon being worn the first time due to defective stitching. As it was a matching set, and the item was no longer in stock I was required to send back both items for a refund. No discount or replacement was offered - I'm not in negative numbers but I was disappointed with the product quality and options of aftercare. There was no incentive or option to switch the set either, which was odd given that I have now been put off the brand as a 'premium' product. A shame, great branding, poor quality.

I made a significant purchase on December 26th, but I have yet to receive it. After being a loyal customer of Agent Provocateur for over 20 years, this experience has completely changed my perception of the brand.

I have been dealing with an incredibly unhelpful and dismissive customer service agent who is refusing to refund me for an order I never received. The courier, DPD, delivered my purchase to the wrong house, dumped it outside, and left without my consent to change the delivery address or release the signature.

Agent Provocateur has clear proof that my purchase was delivered to and abandoned at the wrong address, yet they are refusing to provide either a replacement or a refund.

If this matter is not resolved within 24 hours, I will have no choice but to pursue legal action through the small claims court. It is truly disappointing to see how poorly Agent Provocateur treats its loyal customers. Your customer service is utterly unacceptable.

Excellent customer service! Sarah from their team was fantastic, always responded really quickly and managed to find a resolution to my problem. Wouldn't hesitate to buy from Agent Provocateur again!

Terrible customer service. My husband bought me a beautiful (and very expensive) robe and night gown set from this company as a Christmas present. Despite looking at their size chart and similar items in my closet, the night gown was too small. We sent it in to exchange for a bigger size, and they promptly told us the item was damaged and therefore would neither be exchanging or refunding our purchase. I only tried on the item one time and I am sure there was no damage. As the final slap in the face, they offered to send the "damaged" and too small item back to us but would charge us for shipping. I'm so disappointed because I was really looking forward to wearing the pretty night gown, but they won't be receiving another $500 (!!) from me. You would think such a high end and luxury company would do more for their customers. Now we are out the money with nothing to show for it.

Scammers
I got an order from them.It was too small.I returned it back with all tags and labels within one week.They didn’t want to do the refund and I should pay more money for reshipping through a link they sent.I tried million times to pay for the reshipping and after contacting my bank I knew that they didn’t accept my payment.Now they have my money and the item .Catastrophe .Not honest

Beautiful, sexy, comfortable lingerie and great service!

The agent was very kind and considerate and compassionate. I made a mistake forgetting info I intended to give. The agent understood my mistake and during the holidays helped me out. I am definitely a much happier customer. I am grateful!

They let me sit on a 1500eur item that was never worn due to wrong size. This was a birthday present for my wife which I had ordered well in advance, and yes their return deadline was over. But still just blockimg me on an item this price is beyond words

Basically, I had two orders from AP and sent both in part back. First one they confirmed the refund for, the second they allege that the items have a smell and refuse to refund me as well as want to charge me money to get it back to me. Though, I don't know how this can be the truth. I tried the items on according to their guide lines and everything was done sanitarily. Additionally, both shipments after receiving and before sending back were stored the exact same way. Everything was fine when I sent them back and now they allege this? I am furious and wish I would never have had even considered buying from them. Really hope I can find a way to get my money back because this honestly is scammy behavior.

I had an issue with delivery which should not have happened but their response to resolving the problem was very thorough

Awful customer service. Do yourself a favour and avoid
Cancelled sale purchase (during sale) which now has to be re-bought outside of their sale and with delivery charges.

Riccardo was swift, kind, and helpful. I couldn't be happier.

Really helpful !

Agent AP customer service is quick when inquiring about products on the US, International and Canada site.

However, they don’t carry the same inventory for all the countries which makes purchasing items part of a set complicated. Some items are sold out in the US, but available in Canada and vice versa. They don’t even make price adjustments when the item goes on sale and the size is still available on their website instead they ask you to create a return. They don’t include duties so returns are even more complicated.

As a long time client of AP, I don’t understand why the inventory is not available to all countries especially when always being shipped out of the UK.

It’s even worse in the Middle East, UAE, no one even responds to email inquiries. They’re not even the same company. The company in the UAE automatically redirects to their website so you’re unable to purchase the items which are only available in the US / Canada.
After all the years being in business, the customer experience is quite disappointing.
Of course Agent AP is a great brand, with quality products, but the customer experience is definitely lacking.

excellent service I made an address mistake and they were very responsive and they corrected it.

They are a class act, Sara the representative was truly amazing

Fantastic service from Riccardo in customer service, he kindly helped me with a Black Friday discount after I placed an order just before the launch. This kind of service is not always available from big companies. AP is definitely to be recommended.