Agent Provocateur Reviews 

Sarah was very helpful and handled both of my requests promptly and completely. I am very happy with my customer service experience from Agent Provocateur and my wife will be thrilled with her presents, I am sure.

Very bad marketing,
very bad service,
very bad after sale customer care.

Because is not very intelligent to ship 4 different items in one unique box, and do not provide at least some single envelopes for the items (that, by the way, would increase the brand visibility and reputation).

Probably they think to be smart so to make the customer pay a shipping for each item.

Bleah

I was helped very quickly to resolve the problem, which I had caused myself, in a fair and satisfactory manner.

Very Thank You, Sarah

If I could would be zero stars! Their sizing is so small. I purchased a set in my usual size but needed to exchange it for a bigger size. Tags still attached, unworn just tried on. The set is still on sale on their website yet they refused to accept the return?

Sarah has been very helpful! This isn’t the first time. She has assisted me a few times now. Sarah is very clear in communication and is prompt in replying.

Having placed an order I found that the amount that I had been charged was more than I was expecting. I emailed Customer Services and received a prompt, polite and helpful response from Tora. Thank you!

Great products and even greater customer support in after sales.

Very helpful & quick in response.

Thank you.

Dreadful customer service. Don’t waste your money. Rubbish lingerie which doesn’t even fit. Their sizing is SOO small. I purchased a set in my usual size but needed to exchange it for a bigger size. Tags still attached, unworn just tried on. The set is still on sale on their website yet they refused to accept the return? I can now see why their business is failing/closed so many stores

Sarah provided outstanding customer service—attentive, friendly, and incredibly knowledgeable. She answered all my questions with patience and professionalism, going above and beyond to make everything easy and smooth. I felt truly cared for and confident in my choice. Highly recommend Sarah and the team for anyone looking for top-notch service. Thank you, Sarah!

I needed to buy a gift before catching my train to Washington DC, and I was running out of time and needed help picking out sizes and styles of lingerie before I miss my train. As soon as I walked into the Soho store, a beautiful woman named Jo greeted me and was of much help.
Jo knew the product very well and knew exactly what I needed and she was a life saver helping me determine the correct size as well. Jo performed excellent customer service for AP and her professional salesmanship needs recognition. The other associates were fabulous as well, though, Jo is my #1 and is greatly appreciated. Lovely inventory and store. I will be shopping there soon again for i’ve always been a huge fan of Agent Provocateur. Thank you Jo 💋

Always the best quality and service

Be careful!!! I would not recommend ordering anything fromAP, they are not customer oriented. I recently placed an order for items that were on sale but not marked as final sale. I’ve been a loyal customer for 10 years and haven’t had any issues with returns, but before placing an order, I decided to check their return policy just in case and it didn’t say that the items that were on sale were not returnable. So since a few items didn’t fit, I decided to return them. I reached out to AP customer support and they informed me that they items were final sale and not eligible for returns. The website the accepts the returns was for the UK, but I didn’t know that. I asked customer support to forward my request to their manager and the manager told me the same. It’s disappointing to have spent more than $10K on orders, only to be treated poorly and confused by the brand’s return policy. After 10 years of being a loyal customer I didn’t expect such a negative experience and that their reputation costs $600. I won’t be buying anything from this brand again. And I don’t know what to do with all that stuff I can’t wear 😢

Good luck when requesting a return. It is basically impossible. Really bad customer service. Never purchasing from this brand again. The quality of the lingerie is not the best either. Not worth.

Wish I had seen all the bad reviews. I have been a long standing client having spent thousands at AG but never again. Like many others on here I barely tried on a corset, sent it back and was told it would not be refunded as it smelt of perfume. It seems to be a ploy by this company to defraud customers.

What made me give 5 stars was Tora, who assisted me through 2 orders placed for anniversary gift that were never sent otherwise it wouldn't have been good. There is a whole story to this but too much to type. But the saving grace in this story is Tora and her diligence to remedy the situation. I did place a 3rd order after our trip and had it sent to home. Tora did supply help with shipping and was able to use discount from original order. It is because of my experience with Tora that I will continue order from AP.

You are lucky to have such a person on your team AP.

Beware when buying here. My Husband bought me a beautiful lingerie set as a surprise. He bought the wrong size. All I had to do was take it out of the box to see it was too small. All tags attached and obviously not wore! When he reached out to find out how to exchange the items, they told him he could not return or exchange for a different size. Of the 3 items, only one was on sale, but they would not exchange any of them. You cannot call them, you can only email customer service. It is very difficult to communicate and takes time to get an answer. I am very disappointed and neither my husband nor myself will use this company and I do not recommend them.

very kind customer service. Sarah is amazing but they should offer a DHL delivery to Italy.

I used to frequently purchase lingerie from Agent Provocateur, spending a significant amount of money on the brand. Recently, I ordered a corset in my usual size, but when I tried it on, the cup size was far too small. It was obvious that I wouldn’t be able to wear it, so I decided to return it. The return shipping cost me $39. After that, I received an email saying, "Sorry, we cannot process the refund because glitter was found on the corset." They further added that I would need to pay an additional $40 for the return shipping or they would discard the item.

Let me clarify: I only tried on the corset, which obviously didn’t fit. I usually wear a 34DD, but this corset was at least two sizes smaller. It still had all the tags attached. The corset cost me $400, and now, on top of that, I had to pay $39 for shipping, and they are asking for another $40 to return an item I will never be able to wear? I didn’t wear the corset, so how glitter ended up on it is beyond me.

Thanks to your customers, you became the brand you are today, Agent Provocateur, but this appalling treatment has opened my eyes to how little you actually value your loyal clientele. I will never purchase from you again, especially when there are far better brands out there. Not to mention, your lingerie often falls apart after a single wear, even with delicate hand washing. Your quality is nothing short of trash.

Fantastic Customer Service experience!! The fastest express delivery, my order arrived literally on the next day!!! Thank you enormously for this amazing lingerie, absolutely love Agent Provocateur🥰
Special thank to SARAH Senior Client Experience Agent, I received an excellent Client Service!!!

I reached out to Customer Support at Agent Provocateur because just a few short hours after I had placed my order, they announced a sale/extra discount. I requested if they would be able to apply the code to my order as I had just made it a little bit before.

Well, Sarah emailed me back and even without another word, she already granted me the discount. Not a lot of companies would have allowed that. So, I really appreciate the exceptional service!!
And, just to check it, I did the math for myself. And I came up with a different number. But I knew there had to be some explanation, something I was missing.
Sarah responded and said that the code wasn't applicable to all of my items. And, she went ahead and sent me the detailed breakdown so that I could understand. And, sure enough, she was correct.
She was really thorough, friendly and went above and beyond!! She didn't even get irritated that I was asking so many questions. She always maintained a professional, kind demeanor. Thank you, again, Sarah for all of your help!!