Agent Provocateur Reviews 

Excellent top quality products, delivered very quickly. A small problem with the packaging was resolved very quickly and satisfactorily by the friendly and helpful customer service team.

Not trustworthy!! Hands off this brand!

Products that are in unused condition are claimed to be damaged and stained so that the company does not need to refund this! After complaining about this, the item is simply being disposed without my consent. As the returned product was not refunded, it is still my possession. I find it deeply disturbing that the company simply throws away my stuff. This is not even legal.

Will NEVER buy anything from here again.

I was assisted by Carolina and she was very attentive and efficient!

I placed an order during the sales period, a set of underwear- briefs and a bra. I paid for the set and delivery, the delivery is quite expensive, but in general, I was ready to pay it for a set of underwear. A few days later, I received an email that the order had been sent, and there were only one briefs in the order. The following letter came with the return of the bra, I wrote to support, since I was not ready to buy one briefs with delivery at the same price
Karolina from support helped me a lot with the return of briefs and money for delivery, was very patient and answered all my questions

I hope in the future the company will set up a system to track the actual quantity of goods in stock or at least inform customers before shipping that some items are out of stock
Thank you

As others have mentioned, returns are impossible. The sizing online is ambiguous and my order made me look ridiculous. I got a gift card that is completely wasted and I feel terrible for the person who gave it to me. The customer service is plain rude and I wasn't allowed to exchange a very expensive order. I will never order from there again and you shouldn't either. Instead, find a store that sells good quality lingerie near you and go into the store. You will support your local store and get what you want.

Despite initially refusing my refund because the return date had passed but after explaining that it was a Christmas present bought early, Agent Provocateur agreed to the refund. I am very satisfied with the outcome having given them a little time to re-examine their decision.

Great service after damaged parcel.
Order was smooth, delivered on time but packaging was damaged. Emailed customer services and within 24 hours they resolved it given me a choice of action, great service, hot product!

Sarah has been very helpful in sorting out my issue with one of my parcels which was mishandled by DPD team. Sarah sent me a replacement without any hassles. Thanks.

Neat and proper packaging, always helpful after sales service, satisfying solutions in the (scarce) case of something going wrong.

Karolina did everything to solve my problem in shortest time

Issues with returning order. Sent it back month ago. No refund and customer service does not respond to emails. What a shame for such a brand.

I had a difficult time understanding the Size differences between US and AP and UK size charts. Sarah at AP was extremely helpful with my order. Thank you

Great products, fast delivery and very good customer service. Had a problem and they were able to fix it very quickly.

Do your self a favor NEVER buy from them when you are placed outstide of EU!!

CRAP customer services, I have been returning a shopping now for the 4th time and they keep rejecting the parcel - simple due to there incompetent warehouse in NL - just because Swiss is based outside EU and they don't want to pay for import taxes of there own S....! WE WERE A VERY HAPPY CUSTOMER THAT HAVE SPEND OVER 10.000 OF EURO AND THIS IS HOW THEY TREAT YOU

DONT SPEND YOUR HARD EARNED MONEY ON BAD CUSTOMOER EXPERINCE

WE EVEN OFFERT THEM TO EXCHANGE IT AT THEIR BOUTIQUE BUT NO U PURCHAGED IT ONLINE SO IT HAS TO BE RETUNED THAT WAY

I STILL HAVE GOT MY MONEY BACK AND HAVE THE PARCEL NOW SINCE STUNNING 20.01.2023 and SPEND OVER CHF IN SHIPPING COST SINCE THE CUSTOMER PAYS THE RETURN!

Quick response, friendly, helpful

Sarah was great - she was quick to respond and gave me a detailed explanation to my inquiry. She also did so with a kind disposition.

A prompt response. Detailed and additional insight provided regarding the garment. Very professional and caring customer service which was very befitting and aligned to the brand. Great to get service like this.

Thank you Sarah for the kind support.

Quick, helpful and professional.