Dreadful attitude when dropping donations into the shop in Bingley. I took some “high value” items into the shop and was pretty much ignored at the counter for several minutes. When the female attenda... See more
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Male aged 65ish soon to be married served me with insulting lanuage regards personl apperances. I am the victim of hate crime and social media abuses inflicted by various organisations connected... See more
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My elderly father 86 rang Truro age uk and was told he lived too far away for them to offer any help they live a ten minute drive away.... I really do not understand why a charity promoting its self t... See more
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Company details
Written by the company
Contact info
Floor 7, One America Square, 17 Crosswall, EC3N 2LB, London, United Kingdom
- www.ageuk.org.uk
1.6
Bad
350 reviews
Replied to 92% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very rude woman
Ramshill Rd, Scarborough. The rudest woman I have ever encountered in retail.
May 8, 2025
Unprompted review
Reply from Age UK
Hi Michelle, thank you for taking the time to contact us. I was sorry to read of your experience. This shop is run by Age UK North Yorkshire Coast & Moors, which is an independent charity to us here at Age UK the national charity. I am sure they would like to look into your experience, and they can be contacted by using the following link : https://www.ageuk.org.uk/northyorkshirecoastmoors/about-us/online-contact-form/
If I can help in any other way please do let me know.
All best wishes, Claire, Age UK
Wish there was a 0 star option
Wish there was a 0 star option. Julie is rude and not helpful. Debbie promises help but nothing materialises. My mother is in dire financial need and noone at Age UK Leeds seems to want to help her. Terrible experience at this “organisation"
April 14, 2025
Unprompted review
Reply from Age UK
Hello. Thank you for your message. I was sorry to read of your experience and can understand you are looking for the best to assist your mum. I am sure Age UK Leeds would want to look into your concerns in line with their complaints policies & procedures and see how they can help.
Here at Age UK the national charity, we work with around 120 partners (known as local Age UK's) but they are separate charities in their own right. You can contact Age UK Leeds here : https://www.ageuk.org.uk/leeds/about-us/contact-us/complaints-comments-and-compliements/
If I can help with anything else here at the national charity, please do let me know.
Kindest regards, Claire, Age UK.
I was a volunteer at age UK London…
I was a volunteer at age UK London street Norwich but I got kicked out for something that was not my entirely fault because I was on the till and all I did was cancelled a couple of items after I pressed the finish and pay button know I know it should a paid member of staff who has to go backwards and cancel an item after you pressed the finish and pay button but the manager himself gave me his till number number and I assume he gave me permission to use his till to cancel items as I was never told not to use his till number I thought I was being helpful as I was backed up with angry costumer and I not find a paid member of staff to come and cancel at item no matter how many times I rang the bell near the till for a paid member of staff to come and cancel an item and I was backed up with other costumers who need to be served so after all that I was told that I had to leave or the police would be called all because the manager gave me his till number now I feel isolated because I live on my I feel I have been disability discriminated and age discriminated and I feel like killing myself for it I feel depressed as well as isolated because I live in a one bedroom flat alone and on my own 24/7 days a week and the only thing that could change all of that is if I can get in to age UK as a volunteer and start from where I left off the manager also said the Sarah the area manager and Sam the big boss told him to get rid of me I write on the CEO Paul farmer comment page on LINKEDIN which he has not got back to me and I wrote to head office of age UK saying I have got no food and drink in my flat so I have not eaten or drinking for a couple of months and I told them that my mobile has broken and that I do not have a landline phone and Sam the big boss wrote an email back with all these phone numbers for me to call but one how am I meant to call any one if I have got to phone to call from and 2 how am I meant to go to those places in the first place because they are miles from where I live and I do not drive and I have no money to catch a bus plus I do not where these places are all I can say it would be easier if I can come back to age as volunteer and start back from where I left off because I would so happy then because the volunteers and the costumers I served were like family to me plus if I could come back as a volunteer I could make age UK more money then they know what to do with and I can get there gift aid up in donations and selling gift aid donations by 200 percent especially if they make me a key holder once they got the key holder thing sorted
March 10, 2025
Unprompted review
Reply from Age UK
Dear Adrian, thank you very much for getting in touch. We are really sorry that you are feeling this way- your message has been passed on to our retail team and somebody will be in touch with you as soon as possible. If I can help with anything else in the meantime, please do let me know.
All the very best
Claire, Age UK.
The Age UK helpline is nothing like a…
The Age UK helpline is nothing like a helpline. Every instance I have asked for advice they haven't been of any help and have made me feel worse. My following calls to Samaritans have been far more helpful. It says something when ringing a helpline ends in a call to Samaritans. I'm just one senior citizen trying to help another senior citizens but Age UK are definitely no help at all, in fact they have made the situation far worse.
March 29, 2025
Unprompted review
Reply from Age UK
Dear John,
Our services include Age UK's Advice Line which is a free, confidential national telephone service for older people, as well as their families, friends, carers and professionals providing information on a range of topics such as benefits or care needs. Age UK's Silver Line Helpline is the UK's only free, confidential helpline providing friendship to older people who may be feeling lonely and want a friendly chat, available 24 hours a day, 365 days a year. If our services can't meet a caller's needs, our staff will suggest alternative services that are better suited to them. Whilst we operate a very different service to Samaritans, we're really concerned to hear you felt worse after calling Age UK. This is never our intention and I'd like to look into this further. If you could kindly email us at FeedbackatAgeUK@AgeUK.org.uk with the phone number you called from and the date of your call to us that would be very much appreciated as we'd like to investigate this.
Kind regards
Amy - Age UK
Good fun and great company
Age UK in Haywards Heath is absolutely brilliant. I can go whenever I like and the lunches are delicious. I love the art classes and board games group. They have various exercise classes and you can book treatments too. There are celebratiin days for things such as Valentines Day. St Patrick's day, Easter etc. with a quiz, raffle, lunch and musical entertainment. All very reasonably priced for our State Pension budgets. It's very friendly and I highly recommend going.
March 8, 2025
Unprompted review
Reply from Age UK
Dear Susan,
Please could we take the time to thank you ever so much for your kind words. We're so pleased to hear you're having a good experience with your local office, Age UK Brighton, Hove and West Sussex. I will also share your very kind feedback with your local Age UK as well.
If there is anything else, we can assist you with please do let us know.
Warm wishes,
Age UK
Bought a top in a age uk charity shop…
Bought a top in a age uk charity shop in Morpeth. As the top was no good i tried to take it back to age uk charity shop in my local shop in Blaydon. They said i had to take it back to Morpeth that they were an independant company but the sign outside the shop had the age uk sign so whats that all about. Just felt the assistant just couldnt be bothered to do a credit note for me. Will never support age uk again.
March 5, 2025
Unprompted review
Reply from Age UK
Hello, and thank you for your feedback. I was sorry to read that you were unable to return your top to the Blaydon Age UK shop, and I can understand your frustration.
Here at Age UK the national charity, we run a proportion of shops ourselves, but other Age UK shops are run by our brand partners known as ‘local Age UK’s’, who are independent charities to us here.
After looking at the Blaydon area, we can see that we do have two other options which are national Age UK shops- North Shields and Chester le Street although I appreciate they are a distance away. Both shops would be able to accept the item for refund if you found yourself in the local area.
Thank you again for being in touch with us.
Kindest regards
Claire, Age UK
Aren't you ashamed of yourselves
Aren't you ashamed of yourselves? Look at your ratings.
Because you are a business and conspire with care homes and other authorities to cover up elderly abuse.
Politicians and the media blame the elderly for all the problems of the country, from the economy to the NHS, to a degree that younger people hate them and want to get rid of them, while you hardly say anything to defend them.
February 24, 2025
Unprompted review
Reply from Age UK
Dear Fattah,
We are concerned that you have stated that Age UK conspire with care homes and cover up abuse. This is certainly not the case and we'd be grateful to explore any information you have relating to this further. Please email us directly at feedbackatageuk@ageuk.org.uk and share your findings with us so we can investigate further.
Furthermore, our Campaigns Team do a fantastic job at standing up for older people's rights and highlighting inequalities to the government - you can find out more here - https://www.ageuk.org.uk/our-impact/campaigning/
Kind regards
Amy - Age UK
Wast of time useless
Wast of time useless.
They just make you feel worse.
I am extreamly disabled in cronic pain. Needed expanding with papers. No expanding at all.
I'm now depressed bear 70.
December 11, 2024
Unprompted review
Reply from Age UK
Dear Peter, Thank you for your feedback. I was sorry to read of your experience. If you are able to share further details by emailing us at feedbackatageuk@ageuk.org.uk I can look into your concerns further for you. Here at the national charity, we run a free to call Information & Advice line, which is open 365 days a year, from 8am to 7pm, and the number is 0800 678 1602. We also work with over 115 local partners (known as local Age UK's) who run as independent charities, and who would be happy to look into your concerns if you can share further details. All best wishes Claire, Age UK.
NO CONCERN FOR OLD PEOPLE
NO CONCERN FOR OLD PEOPLE. I have been in touch with this Organisation twice , at different Branches in Kent. over the last 10 years. no help at all . Once for advice on My battle with local Council
.I am now in My late seventies This week I called in at My local Branch , as I was desperate . living in primitive accommodation without power. in sub zero temperatures .. They offered no help or advice. would not even listen to Me, ( 'CANNOT HELP YOU' ) admittedly I did look a bit disheveled at the time ( due to My situation )
February 10, 2025
Unprompted review
Reply from Age UK
Dear Nigel, thank you for your message. I was sorry to read of your experience and I encourage you please to email us at feedbackatageuk@ageuk.org.uk with a few more details, including which local Age UK you have been in touch with, and your best contact details so I can look into this further for you? In the meantime we have our free to call Information & Advice line, which is open 365 days a year, from 8am to 7pm each day, and the number is 0800 678 1602. My helpful and friendly colleagues will be able to advise you further regarding support surrounding your accommodation problems. Kindest regards, Claire, Age UK.
Age uk opened up so many useful money saving tips .
Last week we had a visit from Age auk Paul Gallagher was their representative it was very informative how to keep our home warmer and comfortable and little things like using our appliances correctly it made sense.He fitted draft excluders on doors radiator foils to keep the heat in the room and energy saving light bulbs a carbon monoxide detector was also fitted.Any worries we have in the future concerning our home we will definitely call Age uk and a big thank you to Paul.Elizabeth Elliott.
February 5, 2025
Unprompted review
Reply from Age UK
Dear Elizabeth,
Thank you for your kind review, I'm so pleased to hear that Age UK were able to support you in this way.
It sounds like you've had support from your local Age UK service instead of us here at Age UK the national charity.
Here at Age UK the national charity, we work in partnership with local Age UK services, however they do each operate as separate and independent charities responsible for their own products and services. We at the national charity are not a “Head Office” or governing body, and we do not manage any local or national partner, so if you were wishing to leave feedback for the service, you would need to get in touch with them directly or on their own Trust Pilot page. You can find contact information for your local Age UK service via a simple postcode search over on our website and linked here: https://www.ageuk.org.uk/services/in-your-area/
Here at Age UK, the national charity, we mainly work on providing high quality information and guidance through our national Advice Line where we also guide our service users through a benefits eligibility check to ensure they are receiving the help they are entitled to. We also focus on building valuable companionships through our Telephone Friendship services, as well as campaigning and researching for better health, wellbeing services and financial support for older people in England.
I hope this information is helpful to you and thank you once again for taking the time to leave such wonderful feedback.
With warm wishes
Age UK
Useless Our mum is suffering from dementia and…
Our mum is suffering from dementia and was coming to live with us. We contacted ageuk several times and nobody got back to us. We took mum to an ageuk centre where they were giving out information face face to make sure they had everything they needed to know about our situation and the woman took down all our details and said 'leave it with me and we'll get this sorted' - nobody got back to us. This has been going on for weeks. They have proven themselves to be absolutely useless, to put it kindly. Having given contributions to the charity countless times, I would never do so again. This is dispicable, especially when one reads of the financial officer being jailed for fraud of £400,000 and the chief executive earning in excess of £200,000 per year. Outrageous.
December 3, 2024
Unprompted review
Reply from Age UK
Dear AI Jeffery, thank you for being in touch with us here at Age UK, the national charity. I was sorry to read of your experience whilst seeking help for your mum. It sounds like perhaps you were speaking to a local Age UK, as we don't run any day centres from the national charity. I would love to try to help you, and wondered if you would be able to send me further details to our feedback email address, which is feedbackatageuk@ageuk.org.uk along with your best contact details so I can look into this further for you?
All best wishes, Claire, Age UK.
Age UK - proud to be a sponsor
Spoken to a lovely today and the valuable work going into supporting vulnerable older adults. Was happy to sponsor Age UK on a monthly basis to contribute to all the hard work sponsored by Age UK. I feel deeply saddened by the fact that so much money is going into supporting this service by the government.
January 22, 2025
Unprompted review
Reply from Age UK
Dear Carine, thank you so much for your ongoing valued support!
Kindest regards
Claire, Age UK.
Obligatory Lunch Payment
Their "Day Centres" in my area is only 4 hours. Their website does not tell you that their is a charge for the lunch mentioned. The lunch is obligatory and costs £8 per week and you are only allowed 4 absences, the other 48 have to be paid whether you want it or not. Basically they are not offering care/help for the elderly - it is jyst a moneymaking organisation
June 20, 2024
Unprompted review
Reply from Age UK
Dear Patricia,
I'm sorry to hear you are unhappy with the Day Centre in your area, which is operated by your local Age UK. Each local Age UK is independent, and I'm sure they would welcome your feedback regarding affordability and attendance. You can find out how to contact them directly by visiting https://www.ageuk.org.uk/services/in-your-area/
Alternatively, if you'd prefer, you can email us at FeedbackAtAgeUK@ageuk.org.uk and I can try to assist you.
Kind regards,
Never helped me with ANYTHING…
I have never telephoned them for help on ANY issue with success. Health, footcare, handyman etc etc.
In my opinion and in my experience utterly useless.
December 16, 2024
Unprompted review
Reply from Age UK
Dear Peter, thank you for taking the time to leave this feedback. I was sorry to read that you don't feel you have been supported. Please do feel free to email me at feedbackatageuk@ageuk.org.uk so we can look into your concerns more fully, and see how we can best assist you. Kindest regards Claire, Age UK.
My Mum
Maybe I caught them on a bad day however when my mother was poorly and bed ridden I called them for help and advice and to be honest my experience was very poor. I found the member of staff dismissive and basically stand offish. I merely needed help with who to turn too but quickly learnt they didn’t really care! I ended up calling Kent adult services and was very lucky to be appointed a wonderful lady who ensured my mother’s last remaining months were as good as anyone would hope! Thanks Kent Adult Social Services but no thanks to Age UK……..the adverts on tv don’t impress me!!
January 14, 2024
Unprompted review
Reply from Age UK
Hi Warren, thanks for getting in touch and I am very sorry that your experience with us was such a bad one and for any distress this must have caused. I would love to investigate this further, as we pride ourselves on our Advice services and helping as many older people as we can. I am not sure if you are referring to our National Line or a local Age UK, but would you mind emailing me at feedbackatageuk@ageuk.org with some more details, such as which line you called on and if it is our national line, do you know the date and approximate time, so we can listen to the call. This kind of feedback is very important to ensure our standards are kept high at all times. We would like the opportunity to respond to this so hope to hear from you soon. Also, please accept my sincere condolences for your loss. With best wishes, Marie, Age UK
Terrible company
Terrible company. They start to dictate what you can and can't do in your own home! While at the same time raking in the money. Remember that people are paying your wages! The so called "Carers" don't do their jobs properly anyway. They are lazy and incompetent.
I did but very little empathy and understanding there. It's like talking to a brick wall. All they are bothered about is getting the money. Hardy any senior management are ever in the office. Most of the time the phones are not even manned. Answer phone mainly.
There are few with natural caring and empathy. That is part of someone's personality, and few have those qualities.
Someone really caring would have got back asap if a customer had issues regarding the service. Someone in a senior position. Would have said "Sorry to hear there are issues that are concerning you. I'm here to help, and hopefully get things resolved. Can you tell me what has gone wrong and is bothering you? Rest assured we are here to help"
Instead all you get, assuming there are times you can actually get through on the phone, is someone answering who sounds bored and half asleep, wanting to just get out of the office, telling you they will pass on to a coordinator. You never hear anything else. People just don't care at all. In an organisation like AgeUK caring should be at the forefront. I think it's a very sad reflection of these times.
November 26, 2024
Unprompted review
Reply from Age UK
Hi Neal. I am sorry to hear that you have not been happy with your carers service. This is run from your local Age UK. They are an independent charity, responsible for their own management and day-to-day running. We at Age UK, the national charity, share a similar brand with all local Age UKs, but we are not a head office or a governing body.
I would recommend contacting them directly so that they can try to resolve this issue for you. You can find all local Age UKs on our website here: https://www.ageuk.org.uk/services/in-your-area/ Alternatively, please email us at
feedbackatageuk@ageuk.org.uk for further support. Many thanks, Age UK
Age uk no help.
I have been staying with my mother as has she not been very well.
And have phoned age uk a number of different times over the past week only to be told my local branch in Sutton is not working and to be transferred to the main branch.
This line sounds terrible it tells you waiting time is 60sec even after 5 minutes and after getting though then to be told you will have to ring your local branch..
Not good.
November 13, 2024
Unprompted review
Reply from Age UK
Hi Debra, Thank you very much for your message to us here at the national charity. I was sorry to read that you have had difficulty getting through.
Please could I ask you to kindly email me at the following address and include the number you were calling from, so I can look into this further for you? The email address is feedbackatageuk@ageuk.org.uk
Kindest regards
Claire, Age UK
Unfriendly
Treated as a hindrance when taking in charity item , no nice greeting and very ungrateful, offered to go to Oxfam next door , reluctantly took item and managed a Thank you on my leaving , I won't be taking anything else into the Sandbach Cheshire charity, I've also emailed to you .
October 31, 2024
Unprompted review
Reply from Age UK
Dear Vivien,
Thank you for your review. I'm sorry to hear you had a poor experience when visiting a shop which is operated by our independent partner, Age UK Cheshire. Thank you for emailing us directly with your feedback - the appropriate team will respond to you in due course.
Kind regards,
Amy - Age UK
As much use as a chocolate fireguard
As much use as a chocolate fireguard, no help or advice on the problem I am having with uk national health
October 25, 2024
Unprompted review
Reply from Age UK
Dear Paul,
Thank you for taking the time to share your feedback with us and I am sorry to hear that you were left dissatisfied with your experience.
So that we can look into this further and best help, please could I kindly request that you get back in touch via email on feedbackatageuk@ageuk.org.uk with as much information as possible.
Alternatively you are also more than welcome to call through to our Supporter Engagement team on 0800 077 8751 (Mon-Fri, 9am-5pm)
We look forward to hearing from you and investigating further.
With warm wishes
Age UK
Inedible food
Ordered food for home delivery, most of it went in the bin as not edible, invoice issued 6 weeks late.Just to clarify, it was cooked meal deliveries
August 31, 2024
Unprompted review
Reply from Age UK
Hello, and thank you for your message to Age UK, the national charity. I was sorry to read of the issue with your food delivery.
We don't supply food as one of our services, but I am happy to try to help regarding your query. If you are able to kindly email me further details plus the best email address and phone number to get in touch with you to : feedbackatageuk@ageuk.org.uk I will do my best to help.
All the best
Claire, Age UK.
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