Aggieland Carpet One Floor & Home Reviews 

75
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Aggieland Carpet One Floor & Home just completed the second major whole home project for us and we couldn’t be more impressed and pleased. Highly recommended

Rated 5 out of 5 stars

We came into Aggieland Carpet One looking for a few tiles for our shower after some plumbing repair left us with a small hole in our wall. We only needed a few tiles, and Lexi, our sales person, t... See more

Company replied

Rated 5 out of 5 stars

We were so impressed with your service and time you spent with us and knowledge of flooring, especially Constance Ash. She came over immediately when the floors were being installed and we had an iss... See more

Company replied

Rated 5 out of 5 stars

The easiest part of our remodel projects is always working with Constance and the crew at Aggieland Carpet One. Over the last two years they have installed tile or hardwoods in every room in our house... See more

Company replied

Company details

  1. Flooring Contractor
  2. Carpenter
  3. Furniture Store
  4. Handyman
  5. Window Treatment Store

Written by the company

Sales and installation of flooring materials such as carpet, wood, ceramic, porcelain tile, natural stone,area rugs, laminate and vinyl flooring.


Contact info

4.9

Excellent

TrustScore 5 out of 5

75 reviews

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4.9

All reviews

(75)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Above excellence is what I would give …

Above excellence is what I would give Constance at Aggieland Carpet and Tile. She was always available to help answer any questions and offer suggestions. My choice of floor and tile has truly made my home unique and the comments received from guests validate this choice.

November 3, 2017
Unprompted review
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Reply from Aggieland Carpet One Floor & Home

Thank you so much for taking the time to leave a great review, Marilyn. We're always happy to go above and beyond for our customers so we're so glad you're pleased with your recent experience. Please don't hesitate to let us know if you need anything else!

Rated 5 out of 5 stars

We were so impressed with your service …

We were so impressed with your service and time you spent with us and knowledge of flooring, especially Constance Ash. She came over immediately when the floors were being installed and we had an issue. She was with us every step along the way. The installation was done beautifully. We love our new floors. Thank you Aggieland Carpet One.

November 1, 2017
Unprompted review
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Reply from Aggieland Carpet One Floor & Home

We're so happy that you had a wonderful experience with us, Don & Mary. Thank you for the kind review and if you need anything else please feel free to let us know!

Rated 5 out of 5 stars

Aggieland Carpet was exceptional in our remodel.

Aggieland Carpet was exceptional in helping us with our remodel from selections to installations. They were both professional and courteous. I would recommend them with no reservations.

October 20, 2017
Unprompted review
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Reply from Aggieland Carpet One Floor & Home

Hey Jim and Nancy, thank you so much for taking the time to leave this review. We pride ourselves on providing the best customer service, so we are thrilled to hear your experience was a great one! Thank you for your recommendation and we look forward to working with you again in the future!

Rated 3 out of 5 stars

Very pleased with the finished floors

Very pleased with the finished floors. The crew did not have proper scope of work or on site direction.

October 13, 2017
Unprompted review
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Reply from Aggieland Carpet One Floor & Home

Hello, JP. This is concerning for us to hear because we always want to give the best experience possible. Would you mind giving us a call at 979-690-6766 so that we can discuss any questions or concerns you have? We look forward to speaking with you.

Rated 5 out of 5 stars

Great job!

Very prompt and responsive in all aspects of the project from quoting to completing installation of 6,000 sq ft project.
We get compliments every day on our beautiful new flooring. It completely changed the look of our facility from a tired old building to a modern, comfortable and inviting facility.

September 26, 2017
Unprompted review
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Reply from Aggieland Carpet One Floor & Home

Thank you so much for taking the time to leave us your feedback. We love that we we're able to help you find the perfect flooring for your facility. We hope you enjoy your new floors for years to come!

Rated 5 out of 5 stars

Aggieland Carpet One Floor and Home: Excellent value and workmanship.

The representative from Aggieland Carpet One Floor and Home provided guidance on quality and type of carpet, as well as tile for bathroom. She was very punctual and professional in her interactions with me. The tile work and carpet work were done in a very professional manner. I wil use this again for any future flooring needs.

September 26, 2017
Unprompted review
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Reply from Aggieland Carpet One Floor & Home

Thank you for your kind words and excellent feedback, Fuller! We are very blessed to have a knowledgeable team here at Aggieland Carpet One. It was a pleasure working with you - please let us know if we can do anything else!

Rated 5 out of 5 stars

The bedroom wood flooring installation …

The bedroom wood flooring installation and remodel tile work in the master bath were both a great job. The installers were very polite and cleaned up the job when complete. Constance is my Aggieland contact. She came to check on the job, and made a separate trip at the end, to bring a bottle of stone cleaner/protector and a copy of the "care and maintenance" of the newly installed stone tile. She also answered all of my questions regarding ordering a custom rug I had made at Aggieland. She is always friendly and professional.

September 20, 2017
Unprompted review
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Reply from Aggieland Carpet One Floor & Home

Hi, Jean. We're so happy that you enjoyed working with Constance and the rest of our team. We always aim to give the best customer service possible and are so happy to hear you experienced that. Thank you for trusting us with you flooring needs and please don't hesitate to let us know if you need anything else!

Rated 5 out of 5 stars

Great customer service

Great customer service! Very happy my rugs are repaired.

May 17, 2017
Unprompted review
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Reply from Aggieland Carpet One Floor & Home

Thank you for the kind words and review, Claudia. Please don't hesitate to let us know if you need anything else!

Rated 5 out of 5 stars

Impressed with the Customer Service

From the moment we walked into Aggieland Carpet One, the entire staff was attentive and helpful (especially Ginny Ford). The carpet installers arrived on schedule and did an excellent job in our two rooms. They worked the entire time, didn't even take a break! Very pleased, will use them again.

January 21, 2017
Unprompted review
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Reply from Aggieland Carpet One Floor & Home

Debra, we are so happy to hear that Ginny and the rest of the Aggieland team were able to provide you with excellent service. We are very thankful that you took the time to write this review for us. Please let us know if you need any assistance in the future! Thanks!

Rated 5 out of 5 stars

Excellent care start to finish

Ginny at Carpet One patiently guided us to our perfect carpet selection based on the responses we gave to her questions. Her help was perfect in every way.

January 11, 2017
Unprompted review
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Reply from Aggieland Carpet One Floor & Home

Thank you for the kind words! We're so happy to hear you enjoyed your experience with Ginny and we hope to work with you again one day.

Rated 5 out of 5 stars

Highly Recommended

Local, fast, competetive pricing, Karastan carpet!

December 11, 2016
Unprompted review
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Reply from Aggieland Carpet One Floor & Home

So glad to hear that, thank you for taking the time to leave us a great review!

Rated 5 out of 5 stars

Highly professional and very easy to communicate desires.

Aggieland Carpet One Floor and Home was selected quite by chance as we drove on HWY 6. There selection turned out to be a blessing. The finished product was outstanding. Our sales rep took our desires and suggested what would look good in our home. Because we have a small puppy, she also suggested that we get a dog friendly carpet. The installers were equally as professional as well as the plumber. They tried to accommodate our schedule, they were very informative, and they had great personalities. This was a job well done. WE ARE VERY SATISFIED!

December 9, 2016
Unprompted review
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Reply from Aggieland Carpet One Floor & Home

Thank you for your kind words. We value your opinion and strive to satisfy our customers in anyway we can. Let us know if we can do anything else for you.

Rated 5 out of 5 stars

Master Bathroom Remodel

I had a great experience at Aggieland Carpet One with my Master Bathroom remodel project. All of the staff from the sales professionals to the installers were respectful, listened, made great suggestions and helped to make my vision a reality. My project was well supervised and the installers covered my existing floors and cleaned up after themselves. The final results were better than I could have imagined. I would highly recommend anyone needing flooring in the Brazos Valley give them a call.

December 9, 2016
Unprompted review
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Reply from Aggieland Carpet One Floor & Home

Dear Ms. Thomas, we thank you trusting us with your project. We are delighted to hear you are enjoying your flooring. Please let us knwo if we can ever do anything else for you.

Rated 2 out of 5 stars

Does not know how to communicate - It was a nightmare

No returned calls or emails. Had to struggle to get any communication from company. The vinyl in the bathroom was installed with ripples. The workers came back and told my renter it could not be fixed and left. I finally got someone out there and scheduled for repair AGAIN. Was told again that it couldn't be fixed because the sub-flooring was the problem. Why didn't they tell me that to begin with. Just thought I wouldn't say anything? Finally they agreed to fix the sub-flooring and relay the vinyl down correctly. I had emailed the owner about my problems and didn't get one reply. No phone call or returned email. One month later husband called wondering why he felt no need to respond. Owner then responded that the sub-flooring would fail and would replace the vinyl for free when that happened. What?? I thought they had fixed the sub-flooring.... It took 2 MONTHS to have it installed and have it repaired. This company needs to take a course on communication. It was not a good experience. I am a repeat customer so this is an honest review of my experience this time. The number one issue is that they did not tell me the subflooring was damaged and needed fixing before the install. It wasn't until the SECOND time out to fix the ripples that I was told it was the subflooring. Had they told me at the very beginning, I would have had it fixed properly. At the time of the repair and knowledge of the subfloor issue, my renters were already back in the house and I was in a hard situation. I needed to get it fixed the easiest and fastest way possible for my renters. Richard told us that he would put plywood down in the problem area to make it better and we were satisfied with that solution. Had they told me before the install, there would not have been a problem. We would have fixed the subflooring properly. They can say they told me but that is not the facts.

September 1, 2016
Unprompted review
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Reply from Aggieland Carpet One Floor & Home

We are so sad to hear when any of our customers are not satisfied. It is our goal that all customers are happy with our work and effort. Since the Henderson’s felt they should write a review like this we would like more details to be known.

This was one of those very difficult positions for us because this is a wood frame Pier-And-Beam home with flood damage. We agreed to do the work when we should not have due to the condition of the subfloor plywood. This time the home had experienced WATER DAMAGE DUE TO A FLOODING. We had successfully installed flooring in this home 2 times previously without any problems. This time the plywood was severely delaminating and float could not properly take care of the problem. We explained this and the need for replacing the sub floor. This is the only way the job can be done correctly. In fact we have offered FREE REPLACEMENT when they have the subfloor plywood replaced. Under the circumstances we should not be responsible to the problems since we explained this. The Henderson’s stated we should just float it to fix it. This is not the right way and problems will be experienced.

The customer also states poor communication but we believe it is also a case of the customer not taking our professional word. We communicated throughout the job we just were not heard. Here is a time line after the Henderson’s agreed to purchase new flooring.

06.29.2016 – Original install of vinyl and carpet (third time after floods)
07.02.2016 – Customer called about “ripples” in vinyl
07.05.2016 – Set up appointment for installer to go back to inspect job.
07.12.2016 – Our installer inspected job and said subfloor is delaminated more severely.
07.19.2016 – Manager set up appointment with tenant to look at the delamination.
07.22.2016 – Manager inspected vinyl in bathroom and observed subfloor plywood delamination telegraphing through vinyl like ripples. Manager explained to customer the problem and they became very upset saying that the float they think we did not use should have solved any subfloor issues.
08.06.2016 – Installer went out to pull back vinyl to inspect subfloor - photos are available it needed.
Explained to customer again that subfloor needed replacement and they said that if we had properly floated the first time there would not have been any problem. He originally agreed to replace damaged subfloor and we would replace the vinyl at no cost but he called back after a few minutes and demanded we install the new vinyl over the floated damaged subfloor.
08.08.2016 – Ordered new vinyl
08.16.2016 – Our installer tried to removed delaminated portions of subfloor then floated with latex additive and installed new vinyl. Photos are available if needed.

We firmly believe and stand by our statement this is not the proper way to have a long lasting floor and problems will continue to return. No sheet vinyl manufacturer would recommend installing over plywood in such poor condition.

Rated 5 out of 5 stars

If you want it done right......

Well, I normally don't write reviews, but this is an exception because Aggieland Carpet One had a difficult job.... Let me explain: we had built a new home, with wood floors in common areas, and carpet in bedrooms. A year later I tried to work with the original contractor who laid the floors, but they were out of business. In a pinch, I called Aggieland and they were so helpful! They came to my house matched the product, arrived on time, finished quickly , cleaned up and removed all debris! The final product was incredible! So, if you want a reputable company that stands by their quote chose Aggieland Carpet One! Would contract with them again!!!!!

July 28, 2016
Unprompted review
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Reply from Aggieland Carpet One Floor & Home

Thanks so much for your kind comments. Our main goal is to make the process fun and trouble free for our customers. We will be here for you if you need us. Enjoy your beautiful flooring!

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