Customer service is useless. Good luck getting a refund for cancelled services. Very difficult to reach a person, and when you do, they give you the run around- you’re always talking to the wrong de... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I book over 300 nights a year with agoda andI like the app, I just wish they had better customer services should there be an issue. Considering the amount of money I spend it would be nice if I could... See more
Awful Con My daughter has MS and after a difficult time treated herself on her birthday. Paid for a holiday in Mexico, rooftop room with pool. When she arrived she got a standard room in hote... See more
Company replied
Where to start. Went through nectar hotels to book with points and cash. Settled on accommodation and went to pay and comes up with "couldn't take payment","unable to charge your card" and "issu... See more
Company replied
Company details
- Travel Agency
- Airline Ticket Agency
- Flights Search Site
- Holiday Accommodation Service
- Hotel
- Travel Aggregator
About Agoda
Written by the company
Agoda, a digital travel platform, helps anyone see the world for less with its great value deals on a global network of over 6 million hotels and holiday properties worldwide, plus flights, activities, and more.
Agoda.com and the Agoda mobile app are available in 39 languages and supported by 24/7 customer support.
Headquartered in Singapore, Agoda is part of Booking Holdings (Nasdaq: BKNG) and employs more than 7,000 staff in 27 markets, dedicated to leveraging best-in-class technology to make travel even easier.
Contact info
Singapore
- www.agoda.com
2.0
Poor
48K reviews
Replied to 68% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely appalling company
Absolutely appalling company. Do not book through them. They canceled our booking without permission and we have tried multiple times to sort it without any response. We have lost 1000s of dollars due to their mistake. We are very unhappy and do not recommend at all.
April 23, 2026
Unprompted review
Reply from Agoda
Dear glyn malcolm,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
ZT
Room cancelled last minute
Agoda let me book a room at a hotel which was fully booked. And then cancelled my room a few hours before I landed in Skopje, blaming it on the hotel. But I saw messages the hotel sent them telling them they had no rooms, days before. Agoda offered me a 12 USD voucher but only if I booked another room with them. Being so last minute it was much more expensive so the voucher was ridiculous.
May 1, 2026
Unprompted review
Reply from Agoda
Dear Joost,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
ZT
I booked a standard double room at a…
I booked a standard double room at a nice hotel in speeden via agoda.com. On the hotels HomePage I checked the facilities of the room and was happy about that. When I afrives an Got my room I was dissapointet. When I ordered I made sure I Got a room with Windows (checked on the hotels homepage) and it corresponded with the reservation information. But the room I Got did not have and windows. The reservation confirmation agoda sent to the hotel specified that the room was without window. Which is a cheeper room than I paid Agoda for. Trying to contact Agoda is impossible, I only get to Write to their AI assistent and g’et the same answer every time: contact the hotel, but it is not the hotel who made a failure. It is Agoda who is making more money by Selling a cheaper room by renaming it to a better more expensive room When I booked it. But When I checked in I Got the cheeper room and had to pay extra to get the room I originally ordered and Payed Agoda for.
May 1, 2026
Unprompted review
Reply from Agoda
Dear Jimmy S,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
https://ycs.agoda.com/en-us/ContactYCS
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
Lin
I have used this site many times and it…
I have used this site many times and it does come up with some very good bargains.
April 26, 2026
Reply from Agoda
Dear Aimy Spence,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
https://ycs.agoda.com/en-us/ContactYCS
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
Lin
Straightforward trouble free experience
April 26, 2026
The worst company for customer service…
The worst company for customer service ever, I spend about 75% of my life in hotels and spend £1000's with Agoda. When they couldn't fix an issue that they caused and after many messages often having to repeat myself they offered me £6 as a discount. Rude and avoided answering questions I asked.
Update:- Agoda sent a generic Link to their customer service on WhatsApp as other link didn't work, I left a note on there with no reply. Avoid this company like the plague, there are better options out there
April 28, 2026
Unprompted review
Reply from Agoda
Dear Kelly Stone,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
https://ycs.agoda.com/en-us/ContactYCS
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
Lin
Fab and so easy
May 3, 2026
Undoubtedly best
April 25, 2026
Do not use!!
Do not use!!! I booked through Agoda and had to make amendments to my stay. Agoda stated I have to contact the hotel to do this. The hotel stated I had to contact Agoda. They will steal your money.
May 2, 2026
Unprompted review
Reply from Agoda
Thank you for leaving us a review. We're truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. Please email us at appsupport@agoda.com with the following details so we can locate your booking on our system:
1. Agoda Booking ID
2. Lead guest name
3. Email address
4. Summary of inquiry
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
Pau
Scam hotels on Agoda
I had a terrible experience with this property, I booked hotel through Agoda and after booking and paid found out that hotel was not as described even can see so many bad reviews on Google maps . I contact Agoda service to take any responsibility for that . Their responsibility is zero , they don’t even communicate and solve my problem. I won’t use Agoda again in my life , how can they accept that kind of scam hotel in their website and don’t give any responsibility to customers in the world of hotel and tourism service !!!
April 28, 2026
Unprompted review
Reply from Agoda
Thank you for leaving us a review. We're truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. Please email us at appsupport@agoda.com with the following details so we can locate your booking on our system:
1. Agoda Booking ID
2. Lead guest name
3. Email address
4. Summary of inquiry
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
Pau
The worse customer care ever!
The worse customer care ever!
I claimed a Best price guarantee case, cause i thought they must have BPG since they are advertising with it, the hotel was booked 1-2hours before departure, we were 5x families booking the same hotel separately, they all got it more than 200USD cheaper, from other sites, than my booking from Agoda. I claimed it directly and asked for BPG, before check-in at the hotel. Now more than 10 days later NOTHING had happend, they keep rejecting it even after recieving all the required documents/payment-details/screenshots etc.
Every time a new agent reply,- I’ve asked for a manager/supervisor to contact me and they agree but still no call, more than 10days with mail ’on and off’ and my BPG-claim still not solved.
DONT BELIEVE THEIR BEST PRICE GUARANTEE, THEY ARE THE MOST EXPENSIVE AND THE BPG- IS A SCAM.
It was my first time booking from them, and Will be the last if they didn’t pay me back the difference…. Just want you all to be aware…
April 16, 2026
Unprompted review
Reply from Agoda
Thank you for leaving us a review. We're truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. Please email us at appsupport@agoda.com with the following details so we can locate your booking on our system:
1. Agoda Booking ID
2. Lead guest name
3. Email address
4. Summary of inquiry
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
Pau
Do not trust what is written on Agoda
Do not trust what is written on Agoda. I booked a hotel that stated that they had a gym inside. When I arrived, they said they did not have one. Agoda did not help me in any way and still let those hotels with false marketing on their platform.
April 22, 2026
Unprompted review
Reply from Agoda
Thank you for leaving us a review. We're truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. Please email us at appsupport@agoda.com with the following details so we can locate your booking on our system:
1. Agoda Booking ID
2. Lead guest name
3. Email address
4. Summary of inquiry
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
Pau
Great app very easy to use Easy…
Great app very easy to use Easy cancellation or modifying of bookings
May 2, 2026
Horrible place
You should take the bella vista hotel llandudno off your mailing list, it's just a bed and breakfast, not an hotel , and it's disgusting.
May 1, 2026
Unprompted review
Reply from Agoda
Thank you for leaving us a review. We're truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. Please email us at appsupport@agoda.com with the following details so we can locate your booking on our system:
1. Agoda Booking ID
2. Lead guest name
3. Email address
4. Summary of inquiry
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
Pau
I found a Agoda whilst travelling…
I found a Agoda whilst travelling Thailand. I found it a very very good app. I have previously used Booking.com and Expedia et cetera, and this easily comes up as good if not better than those.
May 2, 2026
Agoda ignoring War & Force Majeure
Agoda ignoring War & Force Majeure - Shameful behavior toward a UK loyal customer
I am a loyal, long-term Agoda customer based in the UK (Booking ID: 630610555). My recent experience has been horrifying. I was trapped in a conflict zone with closed air borders—a textbook case of Force Majeure. While airlines and other providers acted humanely, Agoda is hiding behind 'hotel policies' to profit from a global crisis.
I have spent weeks trying to reach a human manager, only to be met with robotic, scripted replies. Since Agoda refuses to act ethically or recognize international law regarding the legal impossibility of travel, I am now reporting this case to the UK Competition and Markets Authority (CMA) and Trading Standards for a formal investigation into a breach of consumer rights. I will not stop until this injustice is resolved. Disgraceful and heartless service
March 18, 2026
Unprompted review
Reply from Agoda
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you’ve experienced and regret that your expectations were not met.
After reviewing your case, we can confirm that our Customer Service team is already addressing this matter and is actively working on a resolution for you. If there’s anything further, we can assist you with, please do not hesitate to send an email with your inquiry details and Agoda booking ID number to appsupport@agoda.com.
Your experience is very important to us, and we are committed to resolving this issue. We look forward to hearing from you soon via email.
Sincerely,
Pau
This is a fraudulent and dishonest…
This is a fraudulent and dishonest platform. Buyer beware and stay away.
November 11, 2025
Unprompted review
Reply from Agoda
Thank you for leaving us a review. We're truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. Please email us at appsupport@agoda.com with the following details so we can locate your booking on our system:
1. Agoda Booking ID
2. Lead guest name
3. Email address
4. Summary of inquiry
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
Pau
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