Customer service is useless. Good luck getting a refund for cancelled services. Very difficult to reach a person, and when you do, they give you the run around- you’re always talking to the wrong de... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I book over 300 nights a year with agoda andI like the app, I just wish they had better customer services should there be an issue. Considering the amount of money I spend it would be nice if I could... See more
Awful Con My daughter has MS and after a difficult time treated herself on her birthday. Paid for a holiday in Mexico, rooftop room with pool. When she arrived she got a standard room in hote... See more
Company replied
Where to start. Went through nectar hotels to book with points and cash. Settled on accommodation and went to pay and comes up with "couldn't take payment","unable to charge your card" and "issu... See more
Company replied
Company details
- Travel Agency
- Airline Ticket Agency
- Flights Search Site
- Holiday Accommodation Service
- Hotel
- Travel Aggregator
About Agoda
Written by the company
Agoda, a digital travel platform, helps anyone see the world for less with its great value deals on a global network of over 6 million hotels and holiday properties worldwide, plus flights, activities, and more.
Agoda.com and the Agoda mobile app are available in 39 languages and supported by 24/7 customer support.
Headquartered in Singapore, Agoda is part of Booking Holdings (Nasdaq: BKNG) and employs more than 7,000 staff in 27 markets, dedicated to leveraging best-in-class technology to make travel even easier.
Contact info
Singapore
- www.agoda.com
2.0
Poor
48K reviews
Replied to 68% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My card was stolen and used to book…
My card was stolen and used to book hotel with Agoda. Couldn’t get my money back for the service that I didn’t use
April 23, 2026
Unprompted review
Reply from Agoda
Hello, we are truly sorry for this inconvenience and to hear your card was compromised.
Please do contact to your bank directly to block the charge and your bank will advise you on the next steps. To assist you further, please do email us your concern directly to appsupport@agoda.com .
Our team will look into this for you and get back very soon. Thank you.
^AA
Worst experience in my 20 years of…
Worst experience in my 20 years of travel experience....
My booking was confirmed till my arrival...where I discovered that the owner did not confirm my booking.
No solutions proposed..unless." we are sorry, we will cancel your booking with no fees"
Never again...and I highly not recommend it for any one
To jump on Agoda answer...all the procedure that is mentioned was done and completed...I get in touch with the customer support..and request an agent to talk.
I called no answer, unless a chat bot answering.
My booking ID was 601076751 in case it will help, but not sure as the harm is already done.
I was with my family, waiting 2 hours
April 30, 2026
Unprompted review
Reply from Agoda
Hi there,
Our apologies for any inconvenience caused. Please let us look into your booking issues. Please share your booking ID, email address, and concern through our Help Center page.
Here’s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click ""Contact Agoda Customer Service"" or select a topic from the popular options displayed on the page.
• Select ""Contact Agoda"" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
We look forward to assisting you!
^AA
⸻zero support
⸻
As long as nothing goes wrong, Agoda works great.
The moment you actually need support? You’re talking to an AI wall.
A simple date mistake turned into a nightmare: endless automated replies, zero real help.
The hotel fixed everything within minutes and approved the cancellation — yet Agoda kept insisting it was denied, completely out of sync with reality.
Customer service that simply doesn’t exist when you actually need it.
May 5, 2026
Unprompted review
Reply from Agoda
Hi Tal,
Our apologies for any inconvenience caused. Please let us look into your booking issues. Please share your booking ID, email address, and concern through our Help Center page.
Here’s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click ""Contact Agoda Customer Service"" or select a topic from the popular options displayed on the page.
• Select ""Contact Agoda"" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
We look forward to assisting you!
^AA
I typed n the date 18th May then it…
I typed n the date 18th May then it took me to the page so I booked it but it booked it for yesterday I realised after I paid
Thst it was the wrong date it showed booked so I called il to cancel straight away but it wouldn’t give me a refund I have a picture of the page where unoriginal typed tht date fir the 18th not the 2nd so I phoned up to cancel couldn’t get a refund so it cost me 180 quid for nothing
May 4, 2026
Reply from Agoda
Dear John Reid,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you`ve experienced and regret that your expectations were not met.
We are able to locate your booking however due to Agoda privacy policy, we are not able to provide detailed information on this platform.
We will be reaching out to you via your registered contact details on the booking to provide further assistance.
Sincerely,
^Mai
Confirmed Booking Cancelled After 5 Months – No Solution, Only Risk
Booking ID: 1669****1187
My name is Yusuf D.
I had a confirmed reservation for Noxinn Deluxe Hotel (Alanya, Türkiye) for May–June 2026. After 5 months, this confirmed booking was cancelled without any valid justification.
This is already unacceptable, but what makes it worse is Agoda’s response.
Instead of providing a real solution, Agoda keeps insisting that I should pay for a new reservation myself and then “after the trip” they will “review” it.
This means I am expected to take all financial risk again, with absolutely no guarantee.
Hotel prices today are significantly higher than they were 5 months ago. Despite this, Agoda has refused:
Any direct compensation (price difference, damages, etc.)
Any fully covered alternative reservation without requiring payment from me
For more than 3 weeks, they have failed to provide any concrete or reliable solution and continue repeating the same scripted responses.
In my previous complaint, they even claimed that communication through this platform was “not secure” and avoided engaging here, which appears to be another way of deflecting responsibility and covering up their lack of a real solution.
At this point, it is clear that:
A confirmed booking does not guarantee anything
Customer protection is not taken seriously
Responsibility is avoided rather than resolved
I have filed formal complaints with consumer authorities and initiated legal proceedings to recover my damages.
I strongly warn others:
Do not rely on Agoda for important travel plans. If something goes wrong, you may be left completely on your own and forced to take financial risk.
December 11, 2025
Unprompted review
Reply from Agoda
Dear Yusuf D,
Thank you for your review.
We understand how frustrating and disappointing this situation must be, especially when you were looking forward to your stay.
To be able to check your issue further we have sent a request for more information so that we can locate your booking on the system.
Thank you for bringing this to our attention, and we hope to regain your trust.
Regards,
Mai
Overall good with a few glitches
I found Agofa better than some of the older booking apps mostly in price, i guess the others have become too greedy and travellinga lot 20 euros here 20 there it all adds up. There's loads of promo coupons that actually don't do anything, if you compare with the hotel itself or other search engines don't actually help, in some cases it's even higher... I found it rigid when booking and wanting to have the VAT separate for reimbursement so if you want that booking direct with the hotel it's the best bet.
May 3, 2026
I’ve had a really positive experience…
I’ve had a really positive experience using Agoda. What stands out most for me is how they offer very competitive prices along with free cancellation options. That’s really important to me when booking hotels because plans can change, and it gives me peace of mind knowing I won’t be stuck if things don’t go ahead.
Even with free cancellation included, the rates are still very good, often better than other competitors. That’s honestly the main reason I keep coming back. I feel reassured booking through Agoda because I know I’m getting a great deal without losing flexibility.
Because of this, I rarely feel the need to search elsewhere. Agoda consistently offers strong prices from the start, and the added security of free cancellation makes the whole booking process feel easy and stress free.
May 4, 2026
Customer service could be improved
I was disappointed with Agoda’s booking system and lack of clear communication.
It was hard to get understood by customer service but finally they refunded me
January 31, 2026
Unprompted review
Reply from Agoda
Dear Sébastien,
Thank you for your review.
We understand how frustrating and disappointing this situation must be, especially when you were looking forward to your stay.
To be able to check your issue further we have sent a request for more information so that we can locate your booking on the system.
Thank you for bringing this to our attention, and we hope to regain your trust.
Regards,
Mai
Simple site to use.
Simple site to use.
Good prices offered for the accommodation I required.
Book now pay later option very useful.
What's not to like ? Thank you 👍
May 4, 2026
Quite easy to use
Quite easy to use. Secure bookings. Good prices compared to some other websites.
May 3, 2026
Can not contact the customer service for days
Zero Customer Support and Unfair Pricing - Booking ID:648742651
I am extremely disappointed with Agoda’s lack of transparency and nonexistent customer service. I stayed at Hotel Moonlight in Kathmandu from April 20-23, and I was charged a price significantly higher than the hotel’s standard rates. It appears that an excessive and unfair commission was applied to my booking.
I have tried to contact Agoda customer service multiple times through the app and email to dispute this discrepancy, but I have received absolutely no response. It is impossible to reach a human representative. Even the hotel management is waiting for a clarification on this overcharge, yet Agoda remains silent.
I demand an immediate investigation into my booking ID [RESERVATION NO 648742651) and a refund of the price difference under the "Best Price Guarantee" policy. Ignoring customers is not a professional business practice. I will also be initiating a chargeback through my bank if this is not resolved immediately.
(AGODA also made my reservation via EXPEDIA .That was confirmed by the Hotel Manager. AGODA has to explain this. That is why I could not contact with the hotel customer service at all. As it was guaranteed on the page , yet the hotel did not pick me from the airport.)
April 20, 2026
Unprompted review
Reply from Agoda
Dear GONUL OZGUVEN,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you`ve experienced and regret that your expectations were not met.
After reviewing your case, we are able to locate your booking, however due to Agoda privacy policy, we are not able to provide detailed information on this platform.
Our representative has sent an email to the registered contact address with more information. If you need additional assistance, you may reply to the email and we will assist you further.
Regards,
^Mai
Simple n easy to get my booking done as…
Simple n easy to get my booking done as it's for business purposes! Probate/ IHT issues!
Unavoidable trip!
April 23, 2026
A fraudulent platform.
A fraudulent platform.
They stole my money and didn’t pay the Hostel I was supposed to stay at.
They are literal thiefs
May 4, 2026
Unprompted review
Reply from Agoda
Dear licia casalini,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
ZT
Samantha,Theo and Keisha provided great…
Samantha and Theo provided great service during the middle of the night when I needed to change my phone. I’ll definitely come back again to see them at Thistle Hotel London. Keisha was also very helpful during the check-in process.
May 4, 2026
Unprompted review
Reply from Agoda
Dear Stefan Stefan,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
ZT
Automatically entered dates when I made…
Automatically entered dates when I made the booking and I didn't realise it was wrong until after I completed the booking. My bad. Could not change dates and was charged a 100% cancellation fee. I know it was my fault for not checking properly but a partial credit should have been given, I can understand an admin fee for changing is warranted but not that much. Won't be using them ever again.
May 4, 2026
Unprompted review
Reply from Agoda
Dear Carolyn Chambers,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
ZT
Absolutely appalling company
Absolutely appalling company. Do not book through them. They canceled our booking without permission and we have tried multiple times to sort it without any response. We have lost 1000s of dollars due to their mistake. We are very unhappy and do not recommend at all.
April 23, 2026
Unprompted review
Reply from Agoda
Dear glyn malcolm,
Thank you for leaving us a review. We`re truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.
Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. If there`s anything further, we can assist you with, here`s how you can connect with us:
• Visit our Help Center: https://www.agoda.com/info/contact.html
• Click "Contact Agoda Customer Service" or select a topic from the popular options displayed on the page.
• Select "Contact Agoda" to connect to an agent
You can also contact us through our whatsapp channel, https://wa.me/66642956115?text=Hello,%20Agoda%20Customer%20Service
Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.
Sincerely,
ZT
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