Air Europa Reviews 

Avoid at all costs. The most unprofessional experience I’ve ever had. I would not trust this company with my safety or with handling my luggage. They are subject to be sued because they denied priority boarding to a lady with a disability (old women with a cane). In their own words “if she can walk she can go to the back of the line”.

The customer service simply does not answer! And the issue is that given their check in page does not work properly, you have to call even for basic actions. In my case, the check in was blocked as they said there was a minor in my group booking, which was not true. I paid for the seats and they said they could not confirm. So in the end I paid money for a service I don’t know if I’m going to get and I was not amble to check in but they are sorry for Amy inconvenience caused. Really bad experience

My experience with Air Europa was not particularly pleasant.

All communication was in Spanish. Every email I received regarding my flight was sent in Spanish, which was quite frustrating.

The flight attendants communicated in Spanish by default and only switched to English when spoken to in English first. While they were able to speak English, it would have been helpful if communication had been more accessible for international passengers from the start.

The food was very disappointing for a flight of almost 12 hours. At the beginning of the flight, we were served a small portion of pasta, a tiny bread roll, and a mini brownie for dessert.

After that, nothing was offered for the remainder of the flight. Then, towards the end, when most passengers were starting to feel hungry again, we were given just a single brownie with coffee or tea. For an intercontinental flight, this was far below what I would expect.

What bothered me even more was that we were not even provided with a bottle of water for the journey. Trying to ask a flight attendant for water during the flight was impossible, as there was never one in sight, and the call button above my seat did not work.

Other issues included the entertainment screen, which was unable to display the flight route or remaining flight time, and the reading light at my seat was also not functioning.

Also toilets were dirty and flight attendants did not clean them.

Overall, this was a disappointing experience and not what I would expect from a long-haul international airline.

Date of flight: 7 June 26, Madrid > Lima, UX175

The flight itself was actually OK,if a little uncomfortable.
I paid extra for an upgraded in flight meal and can honestly say, both meals on my 2 flights were terrible.

I didn't complain about the first one but wish I did. I bought the healthy option, rice, salmon, veggies.
Rice was more than aldente, it was uncooked and tasteless. A real disappointment.

The 2nd meal was for truffle pasta. It was basically just pasta and sauce. The tin foil on the top of my meal was silver on top, blue on the underneath and all the blue was over my pasta. I tried my hardest to eat around it but this was easily the most tasteless, horrible pasta dish I've ever been served. I think air Europa should be ashamed.

Charging more for a worse meal than what's offered.

10 hour flight to Honduras from Madrid and I just sat there starving as your meals were disgusting

One of the worst airline experiences I’ve had. I would not recommend flying with Air Europa.

I paid in advance for a special seat, yet I was unexpectedly placed on standby and left waiting until the last minute to find out whether I would even be allowed to board. There was no clear explanation or consideration for the stress this caused.

The cabin crew were impolite and showed no empathy throughout the process. To make matters worse, they took my carry-on bag even though I had paid to bring it on board. My medication was inside, so I asked for a plastic bag to transfer my medication, but they refused to provide one or offer any assistance. Instead, they simply took my bag and told me to decide whether I wanted to travel without it or not.

No passenger should be put in a position where they have to choose between boarding a flight and keeping access to essential medication. The lack of customer service, compassion, and professionalism was shocking.

After submitting a complaint, Air Europa simply repeated their original response without addressing my concerns or taking any responsibility.

I will not be flying with Air Europa again, and I cannot recommend them to anyone.
Paris Madrid

AWFUL EXPERIENCE WITH AIR EUROPA

Flight UX1062 (Milan–Madrid)
Flight UX57 (Madrid–São Paulo)
Booking reference: 9YGL7I

During online check-in, I WAS INFORMED THAT I DID NOT NEED ANY ADDITIONAL DOCUMENTS. However, at the gate, I was denied boarding because I did not have an onward ticket from Brazil.

I explained to the ground handling staff that I own a motorcycle in Brazil and that I am traveling around South America by motorcycle, so I do not need a return ticket. My explanation was ignored, and the staff refused to provide a written explanation, identify themselves, or call a supervisor.

I contacted Air Europa support immediately, but no one was available. After submitting a complaint, I received the following response: “The information displayed during online check-in is provided for general guidance purposes and does not replace the document verification carried out at the airport, where the final assessment is made based on the passenger’s travel itinerary and the applicable entry and transit requirements.”

DO NOT TRUST AIR EUROPA’S ONLINE CHECK-IN INFORMATION.
AVOID THEM AT ALL COSTS !!!!

Unhelpful and unprofessional company. Very poor customer service and no willingness to resolve issues. I would not recommend them.

It’s very basic and while good value not cheap - on mad-jfk food service very limited - only I round and if you want more you have to pay extra. Food very plain.

I had delays on all legs and info was very poor and constantly changing. At one point it said flight departs 2030 and gate info at 2050. - the app was limited

On leg to jfk staff very friendly but on return we had turbulence (very minor) and so they kept the seat beltbsign on for almost all flight. This meant even less service and constant messages about you can’t use the bathrooms.

Currently sat on runway for MAD - Seville and have been here 20 mins when flight boarded 80 mins late. Not updates or messages one what’s happening.

Planes were all clean and well
Maintained.

Overall it’s not that cheap but and not as good service as I am used to on low cost carriers but not a complete disaster

We bought flex tickets from Brazil to Barcelona and back, and two days before departure, they cancelled the first flight and offer options. We took one, but after 5 hours with customer service, they still haven’t provide the new tickets and left unsolved the issue, saying they had problem with the system. We are going to escalate the case to the authorities.

Terrible company, very old fashion!! Trying to check in online and it is impossible!
After 20 minutes waiting on he phone and the agent can't process the check-in. It is totally waiting time.
The only solution is to make the check-in at the airport, which it is very inconvenient when it is an early flight.

I spent over 2.5 hours attempting to book business class fares for my wife and I from Cancun to Amsterdam. The web site, payment links sent by call center agents, and agent attempts to take payment over the phone all failed. I attempted 3 different credit cards from 3 different banks. None of the bank recieved a request for payment from Air Europa. The Air Europa system will not permit payment over a limited dollar amount. I repeatedly asked for a supervisor or manager or to be transferred to someone in a finance depart. Each request was denied from 6 different call center agents. Finally, the sent me a link to make a direct funds transfer from my bank. I think not. Add this airline to my list of "I'll never fly with them".

I had a very frustrating experience with Air Europa’s telephone customer service. After attempting to cancel my reservation through the Air Europa app immediately after booking, I made several calls to customer support seeking assistance. During these calls, I received inconsistent and conflicting information from different representatives.
Following the instructions provided by Air Europa staff, I filed complaints through different channels, only to later be told to pursue a different process. Despite multiple phone calls and significant time spent trying to resolve the issue, no effective solution was provided.
Customers rely on customer service representatives for accurate guidance, especially when dealing with urgent matters such as cancellations and refunds. Unfortunately, my experience was characterized by poor communication, lack of accountability, and an inability to resolve the problem.
Based on this experience, I will not recommend Air Europa to anyone and I will never use this airline again.

The first flight from Vigo to Madrid was fine, then the connecting flight from Madrid to London Gatwick on Friday 29th May leaving Madrid at approximately 15:00 was sheer hell, I pad extra for a seat in the middle of the aircraft by the emergency exits for extra legroom. The mother and her 2 kids sitting in the row behind us were a nightmare, the toddler screamed and figgited the entire journey and the mother and cabin crew did nothing to calm the kid down.

Booked on a flight to Gran Canaria Wi-Fi on my Air Europa flight for 12 €. Not really a significant amount but I could expect that Wi-Fi works. But actually I had many disconnections and it worked just partially. I asked 3 times to credit at least 50% but Air Europa did not respond to any of my mails.
This is not client-friendly and obviously they don't care about clients. They asked in a survey to rate them but without any reaction.

After 5 Mails I have sent, I got a response and they credited the full amount. So I have given 2 stars instead of 1.

If I could give 0 stars I would.
Worse company to fly with.
I was flying to Spain from JFK when we were told if would 20mins to fix something in the plane.
They left us sitting on the airplane for over 5hours, not even water was offered.
3times I ran the bell for assistance and three times they turned off.
No regards for customers.
Every hour or so they would come on the speaker phone and ask for another 20mins.
Real nightmare. Plane was hot, people were getting annoyed and anxious.
I rather pay extra than deal with them again.
PTSD for sure.

Customer service is the worse. I personally had to rebooked my flight after the jfk-Madrid flight was cancelled. It took me more than 4 phone calls and wasted time.
I lost money and vacation time.
My original flight was 4/2 and wasn’t rescheduled until 4/4.

Do yourself a favor and don’t book with them.

Worst airline ever. No seats because they over book and when you try and upgrade to business they say no also booked. Had to leave my sister and when we got on board, empty business seats!!!!

Boycott this airline - It needs to go under to protect other customers from ever choosing the POS airline.

Worst experience ever with a medical issue. I booked a flight, had a serious medical emergency who prevented me to fly. I was assured that I could rebook my flight and they would waive the rescheduling fee but I had to fly on the next 45 days. When I went to rebook I was told that my original fee was not available during this timeline as it is now high season and I had to pay the whole new fare. All other companies allow to get your credit back to fly with them within the year if you have a medical justification. I sent all paperwork, they agreed I could rebook with no penalty just to say that my old fare was not available now and had to pay again, zero support. Would never fly with them again.
I have raised a claim and haven´t heard back at all.

When I arrived at my destination, my suitcase never showed up. I went to customer support and saw that they had lost everyone else's luggage too. My luggage was lost for about 3 days. This happened beginning of January, it is now May, and they have yet to pay me my reimbursement for my essential items I bought during that time (toothbrush, shoes, a paid of clothes, underwear etc.) I had nothing but the clothes on my back. Nothing I bought was unessential. Every time they send me a link so I can get reimbursement, they tell me there's been an error and it can't work, then won't respond to me for another month. 5 months, and I still haven't received my reimbursement.

Terrible service and would advise you to avoid this airline at all costs

Worst airline experience ever. If Ryanair/Easyjet did long-haul flights, I imagine they would still be 100 times better than Air Europa. I flew long-haul return, c.10 hours each way. On both flights, I received a smallish meal after take off and nothing else for the rest of the flight. Had to beg the cabin crew for a cup of water before landing. Staff are unhelpful, unfriendly, rude and condescending - they seem to resent having passengers on their aircraft. Unbelieveably uncomfortable seats too. Avoid this airine at all costs.