Air Europa Reviews 

We are waiting you to fly some airplanes to and from Venezuela since November!

All you are telling us are cancellations and excuses!
You said that you will resume flights starting from December 20th, now you are telling us "We will see it in January" etc.
Delays, postponements, delays and postponements again and again.

I completely changed my opinion for your company after this!

Badly organised and terrible costumer service. My experience happened in a flight from London to Madrid and then Sao Paulo.

Cutting the corners as much as they can ! Flew from Bogotá to Madrid in October. A basic dinner in the beginning and after 10 hours fly just a small cake and a hot drink for breakfast , They said we are following the standards! Even worse from Madrid to London! They asked to pay for drink and snack. A BIG NO!

I got really sick on a flight from Buenos Aires to Madrid. Shaking and high fever. I asked to lay down because I couldn't sit anymore. They let me stay at the back in between the carts they use for the food. Not asking how I was doing they told me I had to go back to my seat. When arriving I asked if I could go with a wheelchair because I could barely walk. The lady said 'impossible' and thats it. No help, nothing. Luckily a guy behind me offered me some water. That was kind. Staff overal has attitude and seem like they dont care about their costumers. I understand its a low budget airline but please at least make sure that your staff is friendly.

Below 1. Filthy planes, arguing cabin crew and cannot get any sort of refund for the return date of my flight despite having a doctor's note. Have been told the note can only come from a hospital (!!), must state only that I cannot make the flight on a given day, and can't include anything about medical conditions. Who in the name of the world can source this letter?

BOOKING REF: 7J5KGR

I strongly advise against spending your money on this airline. Although their ticket prices are comparable to those of full-service carriers, the experience they provide is closer to a low-cost airline — with the added frustration that almost everything comes at an extra charge. Items that are standard on most major airlines, such as headphones, beverages, and meals, must be purchased separately. Shockingly, even priority boarding for pregnant passengers or those requiring assistance is sold as an upgrade, despite being offered as a courtesy by many other airlines. Extra-legroom seats cost around €100, which is excessive given the overall service level.

The aircraft themselves are uncomfortable. Even on long-haul routes, legroom is extremely limited, aisles are narrow, and cabin cleanliness is poorly maintained. On my flight, the lavatories frequently lacked basic supplies like toilet paper, and I had to ask the crew repeatedly for restocking.

The food service is also below expectations: portions are minimal, quality is mediocre, and the “breakfast” consisted of nothing more than a muffin and coffee.

Customer service was another major disappointment. As a pregnant passenger who has traveled extensively, I have never been denied priority boarding — until my connecting flight from São Paulo to Madrid and onward to Munich. The gate staff were dismissive and rude, and only after insisting did I learn that the airline charges for priority boarding, even for pregnant women. This policy is both inappropriate and discouraging.

Overall, the combination of poor comfort, insufficient service, additional fees, and unprofessional staff makes this airline deeply disappointing, especially given the price point. I cannot recommend it.

My wife and I travelled return from London to Buenos Aires via Madrid. Though the long haul part was rather cramped and I found the seat uncomfortable, all flights departed and arrived on time. On flight meals were very good and cabin crew really helpful.

Clearly selected dates of my flight, the companies website reset my selection and charged me 60 euros more for rescheduling to initial days

Beware of the customer service of this ariline.It does not exist.
I am a Suma gold car holder. Tried for four days to obtain an invoice for a flight. After 18 phonecalls, and around 10 mails that provided links to unexistant customer services sources, Never got anything.

My pregnant wife bought an upgrade from economy to business class due to severe health risks. She received her boarding pass, all was fine. At the gate while boarding, she received a new boarding pass and had to sit in economy class. The reason was that someone paid more for a business class ticket. AirEuropa uses a bidding website to upsell their tickets, seats, meals.
I tried to buy a business class ticket on the spot, but business class was fully booked. It is truly disturbing that a pregnant woman got downgraded to economy although of her health risks.
We connected with AirEurope's customer support to complain, there was no answer, my wife only got the money back she paid for the upgrade in the first place.
Do not fly with AirEurope.

This airline is a complete waste of money. I was harassed multiple times during boarding, and the whole process left me stressed instead of relaxed. I couldn’t find peace of mind from the moment I bought their ticket. What should have been my holiday turned into a nightmare because of this stupid airline.
100% do not buy tickets from them if you don’t want to waste your money, be denied boarding, or be harassed. My holiday was ruined, and I will never fly with them again.

I am extremely disappointed with Air Europa and the overall service quality. I purchased two tickets in total value of 74,000 CZK (my Flex ticket cost 37,000 CZK) and due to business reasons I needed to modify my flights several times. Although Air Europa claims that ticket changes and invoice requests can be handled online, nothing works.
All modifications and invoice requests had to be done by phone, which meant hours spent on hold, constant delays, and a very slow and ineffective customer service experience. Even simple changes and invoice requests took an unreasonable amount of time. In the 21st century, it is unacceptable for an international airline to have a non-functional website and no online customer tools.
Instead of flexibility, I faced additional payments, stress and wasted time during a business trip. For a premium Flex ticket price, the service quality is absolutely not acceptable.
I cannot recommend Air Europa and will avoid this airline in the future unless significant improvements are made.
Daniel

As I'd expected, air europa just no good. I'd rather fly wizzair or even ryanair than using air europa!

Price is not cheap anyway. Everything on plane is just Slow with long waiting time. Only one Toilet on the full plane so queues everywhere. Even the crew team took so long just serving passengers (no complimentary food or drinks) their speed is really shockingly slow. Every wizzair or the other budget airlines hire super efficient young staff so they can deliver the food and deal with payments within minutes but air europa took an hour or so. Really disappointing service indeed

In travelling more then 30 years worst company ever!
We had connection flight with same company. They were 1.15 hour late (Medellin-Madrid) and they didnt contact to wait for us (madrid- venice), so after running all over the airport (group of 8 of us) and come 7 minutes late, lady told us that there is no way ( even though plane was still there).

They sent us email to go on another flight 6 hours later (iberia) and flight was 1 hour late again.
No service, no explanation, not even one sorry.

Hope to see this airline disapear as soon as possiblle

I fly frequently and this is by far the worst experience in my life. Uncomfortable planes, horrible food and service and both time I fly with them, they lost my luggage.

Never again.
Very uncomfy. Very unpractical seat design. Stuff unfocussed.

The flights and planes are good, but if anything goes wrong there is barely any assistance. They do not reply to e-mails about a missing suitcase (lost a child seat!), delay compensation etc. So you really have to be lucky or suffer.

I'm a frequent flyer in school holidays and shop between the airlines for Gatwick-Madrid. Booking in advance I've found Air Europa offer by far the best schedules, value for money, customer service and baggage allowance, The key is booking early. Also, look out for their business fares, sometimes same as Economy.

The worst experience with an airline
We traveled with this airline from Bilbao to Madrid to New York.
Not only is the service minimal, so it's best to eat before the long-haul flight, but the staff isn't really customer-focused, and you have to insist to get water. Especially on our last connection, the seats were scattered throughout the plane, even though we have two young daughters. Even four hours before the flight, it was impossible to get two seats together to avoid our daughters being alone. The only solution offered to us was to arrange it directly with the passengers. In conclusion, I strongly advise against this airline for family travel.

Booked flights from Sydney - Madrid with Turkish Airlines and the return trip had the first leg from Madrid to Istanbul with Air Europa. Whilst the aircraft was good - Dreamliner the state of the toilets once airborne was absolutely disgusting. The floor of both rear toilets was completely wet with urine and the smell was disgusting. Crew were clearly not attending to this during the flight as on each occasion they were progressively worse. Flight delay meant very rushed time at Istanbul airport to make our connecting flight - only just made it before boarding closed.

We were seated at the rear of the plane and it was impossible to find space nearby for cabin bags - at least 4 of the overhead bins above and adjacent to our seats were marked "no bags"

Would not fly Air Europa again - by comparison during the same trip were flew with Iberia from Santiago de Compostela to Seville and the experience was so much better.