Airport Hotels Reviews 

665
•
TrustScore 1.5 out of 5

1.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Not long arrived, finally got my room card after hard sell room upgrade. Nice enough room. Ordered a drink at the bar, charged 12.5% "service charge" for the privilege or taking the beer to a table.... See more

Rated 1 out of 5 stars

Paid for one nights stay, one weeks parking. Rooms, adequate and clean. Bar staff, friendly and attentive. Food and drink, nice if a tad overpriced. Reception, rude and incompetent. On our retu... See more

Rated 2 out of 5 stars

Not only was the room small the window could not be opened fully enough to disperse the fumes from the recently applied varnish to tables, chair and wardrobe. The reception person, though pleasant,... See more

Rated 2 out of 5 stars

Really not what i was expecting. The hotel looks nothing like the website and the convenient shuttle service to heathrow is a) not convienient b)not easy c)not through the hotel. Room was awful, small... See more

Company details


Contact info

1.4

Bad

TrustScore 1.5 out of 5

665 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.4

All reviews

(665)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Nice hotel pleasant and good food!

Stopped in the hotel After a long flight back from Egypt would recommend this hotel very pleasant room we had was small but a place to rest for the night was good and breakfast was good bit expensive though at 10 pounds per plate!

June 19, 2012
Unprompted review
Rated 5 out of 5 stars

Faultless service and ease of use.

Booking the airport hotel was a definite benefit. For the price of parking at an airport, bolting on the hotel and doing it in one deal only added a few pounds to the total. Let us not worry about getting to the airport on time (as we arrived the day before). And meant we didn't have to remember where we put the car. Hotel was amazing with quality food at the restaurant was top quality.

June 19, 2012
Unprompted review
Rated 1 out of 5 stars

Hotel was dissapointing.

Quite disappointing all round. The instructions given by you to reach the Chequers Hotel were wrong-you gave wrong motorway junction. On arrival at Chequers the receptionist was unwelcoming. We were told that the restaurant was fully booked that evening. It was 8 pm and was empty. The 2 receptionists couldnt agree when the bar stopped serving food. 8-30 or 9. When we went into the bar the electrics went off-the staff said the same had happened the previous evening. No food was available and nobody seemed to care less. After a 4 hour drive we were tired and hungry. A local pub was much more helpful. Whilst they had closed their kitchen they were able to provide a pizza and we spent an enjoyable evening there and £50. Chequers in my opinion at best warrants 1 star. We will not stay there again.

June 19, 2012
Unprompted review
Rated 2 out of 5 stars

Clean but unorganised

Good at reception, then we went for dinner. Tried to order steak and chips at around 9.30pm the menu finished at 10pm. They said no its closed now, another man qas complaining so another waitor sorted it out so we all got our meals. My husband went to the bar (waiting to be served) to hear another member of staff come out saying "you shouldnt have given it to them, it cant go through the till now ". It made us feel very unwanted and spoilt our stay. I then found we were in a room outside which i am not most comfortable with so asked politley if there was anything atall inside- the man on the reception which had changed from the previous staff said "NO". That was the whole sentence!!! Overall clean in the bedroom, other than an old shower curtain which you woulsnt want to touch!

June 19, 2012
Unprompted review
Rated 5 out of 5 stars

fantastic

it was fantastic,good service from start to finish of my holidays.
the hilton at manchester airport was that good i`ve told all my friends.
leaving the car with them and having no hassle on my flight date.......................i`ll say again fantasticccccccccccccccccc

June 19, 2012
Unprompted review
Rated 3 out of 5 stars

"Paris" standards, it aint!

If you want a goods night sleep don't stop in room 65 (think it was that number). Its right next to the lift shaft, so after the lights and telly go off, all you hear is the lift going up and down until everyone has gone to bed. After a while the noise twindles into the background, but only after about an hour or so. Didn't stop for breakfast has had an early flight, so up and off to the airport using the hotels transfer service, which was very efficient, unfortunately can't say the same for the return transfer pick up. I rang the number given to me by the reception to say we were in the arrivals hall, I was told to stay by the information desk and the driver would be in to collect us shortly. We stood there for 10 mins, and as I wondered over to the window I saw the transfer bus disappearing down the road. I rang the hotel and they apologised and said he would be back in 10 mins. So stood another 10 mins, rang the reception again to which they said he would be 20 mins. I wasn't happy, so they said to go to the taxi company over the road and they would bring us back to the hotel on their account. Went to the taxi office who said they had to have instruction from the hotel which they had not received, so the gentleman very kindly rang the hotel. The reception said they knew nothing about it, Faulty Towers springs to mind. Eventually they authorised the taxi and we got back for our car. No apologies from the hotel reception. Will not be booking that hotel again.

June 19, 2012
Unprompted review
Rated 3 out of 5 stars

Easy to find hotel, but very difficult to find a parking place and check in service exasperatingly slow.

As an airport hotel, this one was pleasingly easy to find - clearly visible from the road after a long journey. However, it was very difficult then to find a parking space. We eventually parked on a double yellow line and moved the car in the morning. By this time, our nerves were getting frayed. They became all the more so when we had to queue for a long time to check in. There was one very pleasant but hopelessly hardpressed receptionist for a very large hotel - clearly inadequate. The room was adequate (although we had to ring for a second mug) and the hopper bus to the terminal worked well. The overall price was moderate. So overall your option of "so so" pretty well sums it up.

June 19, 2012
Unprompted review
Rated 4 out of 5 stars

Head parking at airport hotel.

The Luton airport Holiday Inn is okay, but bring a few of your own favourite drinks along if you want to avoid high bar charges.

It was a little nerve racking at the Holiday Inn M1 South as there was a group of very inebriated Orangeman from Ulster singing King Willy songs. However, they were much more civilized at the very good breakfast. Good quality & as much as you wanted.

June 19, 2012
Unprompted review
Rated 5 out of 5 stars

High quality affordable price

A warm welcome from reception staff, room was larger than average for London hotel accomodation. Excellent little touches at the Crown Plaza hotel, Lavender oil for pillow to give a good nights sleep without that heavy head you get from other medications. I awake refreshed and ready for the long journey ahead.
Restaurant was efficient and good quality food was served with a friendly smile from staff.

June 19, 2012
Unprompted review
Rated 4 out of 5 stars

Nice Hotel easy to find

Stayed one night, and had a meal in the lounge which was very nicely prepared, and was reasonably priced. Didn't know we were travelling from T5 when I booked it! Took a taxi to T5.
Long walk back via train (be carefull to change otherwise Paddington here we come). No lift to car Park, so had to carry bags down stairs - not as fit as I used to be.
Very pleasant stay.

June 19, 2012
Unprompted review
Rated 5 out of 5 stars

Faultless

Very efficient at reception, large, clean modern family room, safe and nearby parking. Taxis to and from the airport were prompt and made the whole transfer very painless. All at a fair price for a Family room and a weeks parking.

June 19, 2012
Unprompted review
Rated 5 out of 5 stars

Perfect start to wonderful holiday!

We chose this package as had a very early flight. Quick check in at the hotel and then car taken round to the car park in the same evening so no rushing about in the morning. Hotel was perfect as 1 minute from terminal.

June 19, 2012
Unprompted review
Rated 5 out of 5 stars

Great quality, great value!

I have never left my car at an airport hotel before. There was a convenient space 30 yards from the entrance. We had a great room with 2 large,comfortable beds. We enjoyed a light supper in the informal restaurant. Concierge obtained a taxi for us promptly in the morning. When we returned, we were able to drive straight out with no delays.

June 19, 2012
Unprompted review
Rated 4 out of 5 stars

Overall a very good experience

No problems the parking at the hotel and long stay car parks worked well. The Hotel itself in the communal areas was clean and tidy. However the hotel room itself was in need redecoration, but was clean.
Overall a very good value service that I would recommend.

June 19, 2012
Unprompted review
Rated 5 out of 5 stars

excellent hotel very well organized

had an excellent overnight stay, the staff were extremly efficent, the room was clean and comfotable, the food was very good and bar service excellent.
would highly recommend this hotel.

June 19, 2012
Unprompted review
Rated 5 out of 5 stars

Great

Used this service and it was brilliant. A very peacefully start to the holiday and efficient return. All in all an extremely good value service. We will do it again without hesitation.

June 19, 2012
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look