Airportag Reviews 

285
TrustScore 2.5 out of 5

2.7

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Rated 1 out of 5 stars

Absolutely horrible. Ordered and received a tracking number after a few days. It got nowhere. After a month, and follow ups, they sent another tracking number. After numerous follow ups, I still haven... See more

Company replied

Rated 1 out of 5 stars

Awful delivery service. Ordered weeks ago and still don’t have an estimated delivery date. What are you charging me $14.90 delivery charge for exactly, carrier pigeon food?

Company replied

Rated 5 out of 5 stars

These are high quality, durable tee-shirts with strong, clear image application that will stand up for a long time with careful and proper care while wearing and laundering. The person who received th... See more

Company replied

Rated 5 out of 5 stars

I have ordered several different products from Airportag and each time have been very happy with the service and the products. I have just received 4 mini packing bags for an upcoming family trip and... See more

Company details

  1. Gift Shop

Written by the company

The #1 aviation and travel gift shop! Meaningful products to the traveler in you. Contemporary design products to help you express your lifestyle as you deserve, from decorating to clothing.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

285 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 93% of negative reviews

Typically replies within 1 month

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2.7

All reviews

(285)

21 reviews in the last 12 months

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Rated 5 out of 5 stars

I purchased the Pan Am luggage tag

I purchased the Pan Am luggage tag. Pleased that I was able to personalize it. The tag is of good quality and unique. So pleased that I ordered another tag with the NATO alphabet. My only recommendation would be that they add a line to put a cell number on the tag.

September 23, 2021
Unprompted review
Airportag logo

Reply from Airportag

Hi Christopher,

Thank you for your review!

Great to hear that you liked your luggage tag.
Nice suggestion about the phone line, I will pass it to our design team.

Have a great day!
Allan

Rated 1 out of 5 stars

Horrible business will never order from again.

Ordered a backpack from Airportag on the 25th of August. They are very prompt to charge my card the next day but that is far as it's got. E-mailed the company on the 9th of September and inquired about order. All I got was order wasn't ready and they'll look into it with their "operational department" and e-mail back. Today is the 22nd of September and no status. I wish I would have read the other reviews first and realized I'm out $65. I love to give small companies my business, but this company appears to be very poorly ran with little customer satisfaction.

September 22, 2021
Unprompted review
Airportag logo

Reply from Airportag

Hello GianMaria!
I'm happy to see that our Customer Support solved this case quickly for you, providing the canceling and refund as requested :)
Once again, we apologize the backpack's delay affected your order!
We hope you come back soon to enjoy the gift card our CS Team issued to you!
Take care!

Rated 3 out of 5 stars

Personalized watch band

.the personalized watch band is cool....

September 16, 2021
Unprompted review
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Reply from Airportag

Hi, Golnaz!
Thank you for your feedback! it is essential to help us improve our service :)
I'm sorry you didn't like the rug color and decided to return it! I see that our CS Team has already finalized your ticket and refunded the exact amount paid for the returned item plus tax.
I hope you enjoy the other products and come back soon! :)

Rated 5 out of 5 stars

Air Force One Baggage tag

I ordered the Presidential Air Force One baggage tag . The ordered process was easy & it arrived in no time at all . It looks official & the quality was amazing. Definitely will be a conversation piece when I travel . Very pleased with Airport tag , will definitely be ordering more as presents !

September 8, 2021
Unprompted review
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Reply from Airportag

Wow, thanks for the words, JW!

We are glad that you liked the shopping experience with us! It makes us extremely happy as we are always working to deliver the best products!

Thank you again for leaving your comment. We cannot wait to receive more orders from you! :)

Rated 5 out of 5 stars

Love my Pan Am T-shirts

Love my Pan Am T-shirts! They look great and they got well!

August 28, 2021
Unprompted review
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Reply from Airportag

Wow, thanks for the words, Ryan! We are very happy that you loved your Pan Am T-shirts!! We highly appreciate your feedback. :)

Rated 5 out of 5 stars

I bought two of the mugs with boarding…

I bought two of the mugs with boarding passes on them, uniquely customized for two different family members to commemorate a favorite trip of theirs. They both were absolutely delighted with all of the custom information showing their names, flight numbers, gates, airport codes, etc. It was wonderful.

August 20, 2021
Unprompted review
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Reply from Airportag

Thanks for the appreciation comment, John! We are extremely happy that your family members enjoyed their custom boarding pass mugs! We are always working to deliver the best products and experience :)

Rated 1 out of 5 stars

I ordered a band for my Apple watch

I ordered a band for my Apple watch. When I received it, the plastic part that slides into the watch was broken off. I contacted Airportags and sent them pictures, and asked for a RTV to send the damaged merchandise back to them for a refund. They refused to send me an RTV so it cost me 26.00 to send it back to them. I had to dispute the charge with AMEX and am still waiting to get reimbursed for the return shipping... The quality of the product online looks great, when received I saw very poor quality and workmanship. Customer service is horrible I believe her name is Bia.

August 19, 2021
Unprompted review
Rated 1 out of 5 stars

In Sydney for over 2 weeks??

I placed my order on the 9th of July. It’s now the 12th of August and my tracking has sat at being in Sydney for over 2 weeks. I have never had to wait so long for a package to get from one side of the country to the other. I received one reply to my email but I am still waiting for another after asking for a general estimation on the wait time.

August 12, 2021
Unprompted review
Airportag logo

Reply from Airportag

Hey Chloe!
I see that your package was delivered today! Yaay!
Although it was delivered within the timeframe, I'm sorry it took a little longer than you expected. International orders might take a while especially due to the Customs process.
If you need further assistance, please feel free to reach out to our CS team at hello@airportag.com. They will be delighted to help you!
I hope to see you back soon :)

Rated 5 out of 5 stars

world map blanket

Wonderful world map blanket, very confortable, light and simply soft to the touch. I enjoy it everyday.

August 2, 2021
Unprompted review
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Reply from Airportag

Glad you liked it, Cynthia! We are always working to deliver the best products :)

Rated 5 out of 5 stars

Most fun travel gift

I customized a mug for my husband with our favorite travel itinerary - flight to Hawaii. I used his initials and birthdate for the flight number..... it looks so fabulous. He opened it yesterday along with other birthday gifts and was so happy. He declared it to be his new FAVORITE mug!

July 28, 2021
Unprompted review
Airportag logo

Reply from Airportag

Yaaay! Thank you very much for leaving your comment! We are very happy that you and your husband liked the mug. We are always working to deliver the best products :)

Rated 4 out of 5 stars

Apple Watch straps

A great product and price reasonable. I like the customization of the straps.

July 20, 2021
Unprompted review
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Reply from Airportag

Hi Ja, thank you for taking the time and sharing your experience with us!

Rated 5 out of 5 stars

Great shirt

Great shirt, soft cotton, great look......Old School Pan Am Airlines shirt, get one!

July 19, 2021
Unprompted review
Airportag logo

Reply from Airportag

Wow, thanks for the words James, we are very happy that you liked our product :)

Rated 5 out of 5 stars

Great Products & Services

Airportag offers excellent products at a great price, with service that is prompt and professional. It's nice to be able to personalize bag tags and this company provides a great service.

July 12, 2021
Unprompted review
Airportag logo

Reply from Airportag

That's amazing, Stephen! Thank you for taking the time and sharing your experience with us :)

Rated 5 out of 5 stars

YYZ Apple Watch strap

Great product… ordered my YYZ Apple Watch strap And when it arrived it was exactly as described, hard wearing and the print won’t rub off. it looks great and is exactly what I wanted.👍🏻 And to top it off customer service reply to you unlike some firms great product great firm I will buy from them again in time for my trip to Toronto🤟🏻🤟🏻

July 6, 2021
Unprompted review
Airportag logo

Reply from Airportag

Wow, Martin! Thanks for the words, we are very happy that you liked our product and our customer service! We will be waiting for your next order :)

Rated 5 out of 5 stars

Cute Fun Product, worth the $$

Great, fun product! Well made, sturdy, personalization is correct across 8 orders and will not rub off. Asked a question of customer service and got immediate results. Would definitely order from this vendor again.

June 30, 2021
Unprompted review
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Reply from Airportag

Thank you very much, Brooke for leaving your comment. We are very happy that you liked it and we are waiting for your next order :)

Rated 5 out of 5 stars

Great service and product.…

One of the best customer experiences I have ever had! Products look great and good quality. Highly recommend Airportag!!

June 25, 2021
Unprompted review
Airportag logo

Reply from Airportag

Wooow, thanks for the words, Justin! We are very happy that you liked the experience with us :)

Rated 5 out of 5 stars

Item was what it was suppose to be

Item was what it was suppose to be. Quick delivery from the States to Europe.

June 23, 2021
Unprompted review
Airportag logo

Reply from Airportag

Yaaay! Thank you for taking the time and sharing your experience with us :)

Rated 5 out of 5 stars

I Really Really Miss New York Tee

Ordered a shirt from Airportag and it is so cute! I love it. Good quality tee and nice fit.

June 17, 2021
Unprompted review
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Reply from Airportag

Thank you very much, Lindsay, for leaving your comment. We are very happy that you liked it :)

Rated 5 out of 5 stars

Wall hanging for a traveling friend

Ordered a wall hanging as a gift for a friend who loves to travel. I am sure he will enjoy it in his new apartment. It's different and perfect for who he is. A meaningful gift. Came in good time , well packaged and good price. Looking forward to his rection.

June 16, 2021
Unprompted review
Airportag logo

Reply from Airportag

Yaaay! We're very happy that you liked our product and we're hoping that he also likes it! Thank you so much for sharing your experience with us :)

Rated 5 out of 5 stars

Great products and customer service

It was my first time buying something from Airportag and I had a really good experience. The product itself (watch band) was great, very good quality. I also had the opportunity to interact with their customer service team and I must say they went beyond my expectations. Recommend and will buy from them again!

June 12, 2021
Unprompted review
Airportag logo

Reply from Airportag

Yaaay! Thanks for the words and for recommending us! We are very happy that you liked our product and our customer service team. We are always working to give you the best experience :)

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