Airportag Reviews 

Placed an customize pillow case to be deliveres to Aruba on dec 5, i was emailes and asked if everything was corect so they can proceed with my order.... received a tracking number for usps, but since dec 5th, NOTHING has been updated. It even appears that the "package" is still in boca raton and not usps..... i emailed them and i was said that thw package is on the way..... its been 20 days already

In a situation where Airportag messes up on on order (doesn't fulfill all of the items) they really drop the ball in making good on completing it. I also notice that although the packaging is nice for the luggage tags, there's no rhyme or reason as to what they package together, making it very difficult to determine if your order was properly fulfilled.

On top of that, in order to determine if your order is complete (mine was not) one has to open every single package. Airportag has created a clever "return" policy: "All products must be returned with original packaging intact and in original condition." Because of the way Airport tag ships items it is impossible to leave the package intact. Clever game they play there. Their designs are clever... their customer service is not.

I placed an order on Dec 2. Non-personalized, to speed up the process, as this was supposed to be a gift.

Airportag claims the order was handed over to UPS on Dec 6 - but UPS took their sweet time to register it, on Dec 9. (UPS in Holland doubts the item was handed over on Dec 6 - but that's conjecture.)

UPS' track and trace of the parcel suddenly stops on Dec 10 - just a day after it registered the parcel. Since then the parcel is lost!

UPS have asked Airportag -in writing- to instruct them to find the parcel. Airportag keeps sending placating reply-emails to me, but they are not actually doing anything.

I'm at the point where December 25, I'm invoking VISA's customer protection against Airportag.

- - -

This order has been a nightmare since day one, and Airportag has been passive and ever so slightly shifty all along.
They don't acknowledge the very real problems nor act on them actively or pro-actively. Moreover, it feels like they don't really serve me, their paying customer, or my rights as a customer. Nor do they manage or heed their postal carrier.

This is a pattern you see in many reviews here on Trustpilot when Airportag orders go wrong - and they do all too often.

These are high quality, durable tee-shirts with strong, clear image application that will stand up for a long time with careful and proper care while wearing and laundering. The person who received these took them both to the airport with him on his very next flight and showed his whole crew. He called me because so many people wanted to know where I bought them so they could buy their own.

Ordered my goods on 2nd December. All pieces of my order were splitted into 3 parts (3rd part still is not ready, simple cap). All shipments are still at origin point after 3 weeks after purchasing. Tracking system doesnt tell any information about delivery time. Huge disappointment and regret. Why cant you offer higher delivery cost but with reliable worldwide know courier company?

I absolutely love Airportag, its products, and its customer service! They have amazing high quality products at amazing prices. They carry unique products that I cannot find anywhere else online! I will continue to be a repeat customer.

I have bought from Airportag on several occasions and had a great experience every single time. There was a mix up with my last order and wrong type of tote bad was sent, customer service took care of this issue promptly and courteously. Their products are well made and are holding up great. My teenage daughter put their backpack to ultimate test. Carrying all of her school and art supplies (no lockers at her school) for three years, pack always being full to the point of not being able to zip it up, quite heavy, too - and it’s still here, in good shape and being used by me after she left for college this year. I highly recommend this company.

Great!
Order came on time, and it was just like the fotos!
Loved it, tks!

I came across this product on social media and loved the look. I placed the order, but chose the customize option to include my name, address, etc. on the back. I think the website said to add 5 days to the order for the customization but my order arrived very fast. That said, I was quite impressed with the finish and quality of these tags. Not to mention that after using them once, my luggage was easy to spot coming down the carousel. Great looking product, great quality and great seller!

Ordered a customised tote bag to be delivered to the Canary Islands at a cost of €6 postage. Took about 5 weeks to arrive but had no custom fees to pay as sent with Correos and I absolutely love it!! Miles better than I expected! Will be ordering again soon

If you live in Europe DO NOT ORDER FROM THIS COMPANY. I ve had the worst experience ever. I placed an order to them in early September and still no sign of them. Just STAY AWAY. The worst business I know.
:(

High quality product!!!
Really recommend, fulfilled my expectations.

I use my Emergency Candy bag in my backpack. I get a smile every time I need an energy boost

Excellent unique, personalized item! Quick delivery! Airportag exceeded my expectations! A+ service!

A truly unique new company with a multitude of creative and attractive products! Great gift ideas for any traveler, and a fun way to stand out in the TSA line.

I ordered a customized boarding pass mug for my sister. After submitting my order on a weekend day, I realized I’d made a mistake on the date to be displayed on the mug. I emailed customer service, hoping to catch them before it was created. I received a response almost immediately, my mistake was corrected and my sister absolutely loved the mug! Great product and awesome customer service! Will definitely purchase more items as we are both travel junkies!

Nice products and quick processing and shipping of orders. I ordered a few things for my sister as a 'travel' themed birthday gift and they are really cute and made well. She will love them!

I was so impressed with my medium size “Boarding Pass” suitcase that I ordered the matching large size and the 16x16 tote bag. The quality is great and it is sturdy, yet lightweight. It arrived in a timely manner and their customer service is second to none. I am especially appreciative of the wonderful service from Juliana!

DO NOT ORDER FROM THIS SCAM COMPANY. I placed an order on August 22nd and still not have received it. Their customer service sucks, if you can even get ahold of them. Totally a scam company and I am reporting them to the Better Business Bureau.

I love the frame. I have it on my wall next to my desk. I can visualize traveling again someday while sitting at my boring desk job. Like I'm working in the sky!