Airportag Reviews 

285
TrustScore 2.5 out of 5

2.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Absolutely horrible. Ordered and received a tracking number after a few days. It got nowhere. After a month, and follow ups, they sent another tracking number. After numerous follow ups, I still haven... See more

Company replied

Rated 1 out of 5 stars

Awful delivery service. Ordered weeks ago and still don’t have an estimated delivery date. What are you charging me $14.90 delivery charge for exactly, carrier pigeon food?

Company replied

Rated 5 out of 5 stars

These are high quality, durable tee-shirts with strong, clear image application that will stand up for a long time with careful and proper care while wearing and laundering. The person who received th... See more

Company replied

Rated 5 out of 5 stars

I have ordered several different products from Airportag and each time have been very happy with the service and the products. I have just received 4 mini packing bags for an upcoming family trip and... See more

Company details

  1. Gift Shop

Written by the company

The #1 aviation and travel gift shop! Meaningful products to the traveler in you. Contemporary design products to help you express your lifestyle as you deserve, from decorating to clothing.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

285 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 93% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.7

All reviews

(285)

21 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing, and would definetly reccomed checking out

I love Airportag because it has great Aviation gift for a person like me I'm an Aviation geek so it has the perfect things for me I've ordered 3 things off there so far and I've loved every single thing I've gotten so far.

June 27, 2022
Unprompted review
Airportag logo

Reply from Airportag

Hi Miles,

Thanks for the kind words! :)

We love to hear that you like our products.

Our products are designed for people like you who love aviation as we do.

Best regards,
Airportag team.

Rated 1 out of 5 stars

Never arrived..

Never arrived... dont know which carrier you work with in Portugal but its not normal for an item to be sent back just because the person isnt home. People work! Its pretty normal for people not to be home at 10 am... usually there s a note for me to pick up the items ordered at the post or at a pick up point for the delivery company... i have made tons of orders before! First time this ever happens to me!

Its not the local post office...

May 20, 2022
Unprompted review
Airportag logo

Reply from Airportag

Hi Kuki,

Thank you for your review!

We are sorry that the post office has failed to deliver your package and follow the correct procedure.

We use the local post office to deliver our products.

Please note that even though the post office failed to deliver your parcel, our customer service has supported you.

We have received your returning package, and our customer service has already issued you a full refund.

Once again, we are sorry that the carrier has failed to deliver your parcel, and if you need any further assistance with this order or any future one, our customer service team will be glad to help you.

Best regards,
Allan

Rated 5 out of 5 stars

Love it

These are very nice and spacious. And they certainly are a conversation starter -;)
Their customer service is excellent!

April 6, 2022
Unprompted review
Airportag logo

Reply from Airportag

Hi Anne,

We strive at all times to provide an optimal service to our clients, and it makes us very happy to hear that we have accomplished it for you. :)

Have a lovely day!

Rated 5 out of 5 stars

Had awesome experience with customer…

Had awesome experience with customer service (Allen) and the products I ordered were as described. Shipping was fast no issues what so ever. Would definitely recommend! Will be ordering more!

March 30, 2022
Unprompted review
Airportag logo

Reply from Airportag

Hi Brittany,

Thanks for your review!

We are glad that our service and product reached your expectation.

We will be waiting for your next orders. :)

Rated 5 out of 5 stars

Ordered an AA/Fort Lauderdale towel for…

Ordered an AA/Fort Lauderdale towel for a friend who is pilot and a big fan of Fort Lauderdale. He was excited and loved the idea.

February 23, 2022
Unprompted review
Airportag logo

Reply from Airportag

Hi Marc,

We are glad you liked our product and that your gift was a success. : )

Best regards

Rated 2 out of 5 stars

I ordered and paid for two PanAm…

I ordered and paid for two PanAm carryon suitcases. One black and one blue. I didn’t receive any tracking numbers until ONE (blue) was delivered. However, only one tracking number was provided for two suitcases, that obviously could not fit in one little box. Awaiting tracking number for the black PanAm carryon and shipping info….. when will I receive the second suitcase that will complete my purchase??? And the back & forth emails are frustrating because the response takes so long. We are traveling soon and these are anniversary gifts!! I’m so frustrated 😩

February 22, 2022
Unprompted review
Airportag logo

Reply from Airportag

Hi,

We are sorry that you didn't received your full order, but I noted that our Customer Service department, is helping you in this matter, and I am sure they will do their best to help you and fulfill your order.

Best regards,

Rated 5 out of 5 stars

Super product

Super product. Hard wearing and exactly what I ordered. Delivery good but could have been quicker (to Ireland).

February 18, 2022
Unprompted review
Airportag logo

Reply from Airportag

Hi Mick,

Thank's for your review! We are glad to know you liked our products. : )

Best regards

Rated 5 out of 5 stars

Wonderful item

Wonderful item. It really is exactly what I was looking for! Shipping and price were good too.

February 16, 2022
Unprompted review
Airportag logo

Reply from Airportag

Hi Les,

thanks for the kind words. :)

have a great weekend!

Rated 1 out of 5 stars

Cheap quality & broken pieces for the price

We ordered a t-shirt, mug, watch band and cell phone case at the beginning of December. Almost 2 1/2 months later we have received items. The watch band is cheap looking and can’t be used, as it’s missing one of the mounting attachments to attach it to my Apple Watch. The T-shirt seems to be a decent quality and hubby was pleased with it. The “jet fuel”mug is cheap looking, and at $25, I expected it to be
Made in the USA not China! The phone case that was sent was the wrong size, so who knows if we’ll see the replacement before Easter. All in all, a very disappointing experience dealing with the back and forth emails with customer service and the excuses. Won’t be buying from them again, which is unfortunate, as many airline friends will be retiring soon, it would’ve made for some fun gifts.

February 13, 2022
Unprompted review
Airportag logo

Reply from Airportag

Dear Lori,

Thanks for your review!

Please note that all our products are manufactured in the US.

We strive at all times to provide an optimal service and deliver the best quality product to our clients. We understand that your orders wasn't delivered on our timeframe, but as you said our Customer Service department was always available to help you until we fulfill your order, and I saw that they are already helping you on producing your case replacement.

We hope we can see you again on our on line store so we can change this first impression.

Rated 5 out of 5 stars

Love my airportag stuff!

Love my airportag stuff!
As a plane buff, I've been collecting for quite some time and love the products from airportag! From passport wallets to pillows, the quality is great no matter what you get. I figured if I can't get to the planes the last couple of years, I'll bring the parts to me!

February 1, 2022
Unprompted review
Airportag logo

Reply from Airportag

Hi Mark,

Thanks for the kind words.

Good to know that our products brings you closer to your passion. :)

Best regards

Rated 5 out of 5 stars

The best aviation products store

I have bought a lot of products at Airportag, but always surprise me with new products, that I love all of them.
I really recomend this store, the products, the kindly attention.
Thanks Airportag
Octavio

January 28, 2022
Unprompted review
Airportag logo

Reply from Airportag

Hi Octavio,

Thank you, for the kind word!

Best regads

Rated 1 out of 5 stars

Still no goods after three months

The goods have still not arrived since the order end October for a Christmas present. I still have my doubts as to whether they are legit? After many cut and paste emails, I received a mail after three months saying that they would send a replacement. However, I have emailed a few times to get a tracking number, but my emails are ignored. Is this a genuine operation, because the service is really poor, and I am not holding my breath, as I think that I have been scammed.

January 20, 2022
Unprompted review
Airportag logo

Reply from Airportag

Hi Sean,

We have experienced some delays with South Africa that's why we have to wait a bit more to take any further action. As per our reply time, we had a covid outbreak on our CS department which lead to an backlog of e-mails, but I saw that they have already replied you, and your free replacement has being shipped as well.

Best regards

Rated 5 out of 5 stars

Hello, is it me you're looking for?

The airport tag was a great gift for my wife. Now she has to decide which piece of luggage she wants to hook it to.

January 10, 2022
Unprompted review
Airportag logo

Reply from Airportag

Hi Nathan!

Thanks for your review!

We are glad that your gift was a success. :)

Best regards

Rated 5 out of 5 stars

I always have received my orders as…

I always have received my orders as placed. Their customer service is excellent. I love yo show off my airport codes Burton for people yo know where Ive been traveling.

January 4, 2022
Unprompted review
Airportag logo

Reply from Airportag

Hi Rosanna,

We strive at all time to provide a optimal service to our clients, and we are glad to see that we reached your expectations. :)

Best regards

Rated 5 out of 5 stars

Excellent customer service and…

Excellent customer service and communication. Great products on offer. I recommend this store to everyone.

December 29, 2021
Unprompted review
Airportag logo

Reply from Airportag

Hi Darren,

Thanks for the kind words! We are looking forward to have you with us again : )

Best regards and Happy New Year!

Rated 5 out of 5 stars

Fab passport covers!

I stumbled across the AirportTag website after hunting for a new passport cover. From ordering to delivery I can only say everything was perfect. Great communication all the way and the parcel arrived with delivery note and everything in tact. Loved the quirky little life vest gift bag. That made me laugh and love the humour the company has. The passport covers are gorgeous. Sturdy, excellent quality and slick. I needed 2 passport covers as I'm a dual citizen and to tell my passports apart so the flags were perfect and instantly I know which one to grab at border control. Love the ideas on the site and it was easy to navigate. Postage to Germany was good and no import duty my end to pay which is fab. Really thrilled with my purchases & have recommended to my friends. Love to be supporting an American company, too! Makes a change from everything coming out of China! Thanks AirportTag!

December 29, 2021
Unprompted review
Airportag logo

Reply from Airportag

Hi Charlemagne,

Thanks four your kind words!

Our goal is to provide the best service and products to our clients. :)

Thank you and have a Happy New Year!

Rated 5 out of 5 stars

Never leave home without AirportTag!

Thrilled with AirportTag in EVERY way. The tags are WELL made. There are so many to choose from to suit everyone's personality or interest. Customer Service is first rate! These tags make wonderful gifts!

December 28, 2021
Unprompted review
Airportag logo

Reply from Airportag

Hi Felice,

Thanks for the kind words!

Our goal is to always provide a hight quality service to our customers.

Have a happy new year!!!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look