Airportag Reviews 

285
TrustScore 2.5 out of 5

2.7

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Rated 1 out of 5 stars

Absolutely horrible. Ordered and received a tracking number after a few days. It got nowhere. After a month, and follow ups, they sent another tracking number. After numerous follow ups, I still haven... See more

Company replied

Rated 1 out of 5 stars

Awful delivery service. Ordered weeks ago and still don’t have an estimated delivery date. What are you charging me $14.90 delivery charge for exactly, carrier pigeon food?

Company replied

Rated 5 out of 5 stars

These are high quality, durable tee-shirts with strong, clear image application that will stand up for a long time with careful and proper care while wearing and laundering. The person who received th... See more

Company replied

Rated 5 out of 5 stars

I have ordered several different products from Airportag and each time have been very happy with the service and the products. I have just received 4 mini packing bags for an upcoming family trip and... See more

Company details

  1. Gift Shop

Written by the company

The #1 aviation and travel gift shop! Meaningful products to the traveler in you. Contemporary design products to help you express your lifestyle as you deserve, from decorating to clothing.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

285 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 93% of negative reviews

Typically replies within 1 month

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2.7

All reviews

(285)

21 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Scam or what?

Still waiting for items more than a month after ordering. Customer service is intermittent and almost nonexistent. Starting to think this is a scam.

March 18, 2023
Unprompted review
Rated 5 out of 5 stars

Ordered a t-shirt from Airportag..

Ordered a t-shirt from Airportag... the "Do I look like I fly economy?" one. It arrived quickly and was PERFECT! I love the understated simple lettering on a comfy t-shirt vibe!! T-shirt material was soft and not the modern day "99% nylon" or what have you... that make all shirts feel like clingy exercise gear (sigh). I could not be happier! Thank you!

March 1, 2023
Unprompted review
Rated 4 out of 5 stars

Poor customer service but nice merchandise

I wrote previously that the company was a scam because it took several weeks to get my order. I could not contact anyone as the company doesn’t have a phone number. Chatting with them is hit or miss, sometimes they respond, sometimes they don’t. I did eventually receive the luggage I ordered and the bags looked nice. So, I am changing my review and giving them 4 stars instead of 1 I originally gave.

March 1, 2023
Unprompted review
Rated 5 out of 5 stars

Perfect pouch for travel to keep you organized

I really like this pouch because it is the perfect size to add organization for when I travel. It is perfect for hair accessories or electronic accessories and I loved that I could customize it with the date and destination of our trip.

February 23, 2023
Unprompted review
Rated 1 out of 5 stars

Don't buy this junk!

I think that Airportag is a scam website that advertises to suckers like me on Instagram. I purchased the Life Vest Kitchen Apron based on the cute pictures on their website. It is the worst piece of junk and exceedingly overpriced to boot! I bought it as a gift, and it is so poor in quality, feel and appearance that I wouldn't think of giving it as a gift. The "apron" is obviously mass produced by stamping the "art" on sheets of thin plastic-feeling polyester (if it is even cloth!) and cut out. No hemming, no dimension at all to the item, the ties aren't even part of the apron itself . . . it comes with four strips of poor-quality cloth (??) strips that have to be attached to the apron with buttons. I posted a review on the website, but . . . ahaaa! . . . strangely no negative reviews appear at all!!! Including mine. Think about it . . . when did you ever see a product with reviews that are all 5-stars??? I gotta believe that the reviews are bogus.

February 13, 2023
Unprompted review
Rated 1 out of 5 stars

Never Received Order

Never Received Order
I placed a good-sized order for my team at work on November 24, 2022, hoping to gift them at a work event in early December. My order was first delivered to the wrong state. When I noticed this through tracking, I was informed that the order would be sent and arrive on time for my event. It wasn't. Tracking stated that it was delivered later in the month, but I had a mail hold in place and it was not delivered on that date, or at the end of the mail hold. Customer service said they would open a claim with USPS. That was on December 28, 2022. I have contacted them multiple times since, that date, and have not received a response. Their website is no longer accepting inquiries, as well.

November 24, 2022
Unprompted review
Rated 5 out of 5 stars

Great quality

Great quality, delivery was on time all around just a great experience. Whould totally buy from them again!!!!

January 20, 2023
Unprompted review
Rated 1 out of 5 stars

scam

scam - no one replies, no delivery date, no tracking, avoid!

January 25, 2023
Unprompted review
Rated 1 out of 5 stars

Never again!!

Ordered Christmas presents in November. Had to pay delivery fees of app. $ 25 for delivery to Europe. The first things got sent after two weeks to Boca Raton (???). Was super difficult to get in touch with anyone at the company. They finally told me that they had made a mistake and a part of the order was on it's way to the correct address. And that they would ship the rest on that very same day, which of course didn't happen. Complained to the credit card company and voilà the rest arrived, BUT I had to pay an extra of $25 for customs (cos they had forgotten to state that custom free). So in total I paid more for shipment and customs then the products cost me. NEVER AGAIN!!

November 23, 2022
Unprompted review
Rated 5 out of 5 stars

Love this

Love this, love their products! also got the little makeup bag, bath mat & passport holders. All big hits for gifts.

January 1, 2023
Unprompted review
Rated 1 out of 5 stars

Total scam company

Total scam company. Do not order from them. Ordered a Christmas gift a month and a half ago and still nothing. Response said things are sent out 4 to 6 days after receiving order and it’s been a month and a half and nothing —no response from emails —no connection —no number to call. I will be reporting them as a scam company!!!!

December 22, 2022
Unprompted review
Rated 3 out of 5 stars

I would give no star if I could

Update:
My Order finally arrived, I was lucky to be at home because there was no name on the parcel just the words "shippin, shipping" and my street... well nevermind, so I changed the review to 3 stars, quality is good, communication with the company is horror. Won't order again, but I'm happy that the loooong waiting had a happy end!

I would give no star if I could. Ordered an item 1 month ego, nothing happend, nothing arrived. Wrote the customer-service, they said I can't get a refund because it was shipped just the day I asked for the refund... But until now nothing happend. Lost 110 Euro. Don't order anything there, total scam

December 16, 2022
Unprompted review
Rated 1 out of 5 stars

Proper scam

Proper scam! They said the order will be shipped within 4-6 working days, nothing…I have messaged twice to check when will it be shipped as I need it for Christmas. I was given same automated messages. “Shipment will be prepared soon”. Asked them to cancel the order and asked for a refund which got completely ignored. “Shipment will be prepared soon” then after second attempt of cancelling I was told the order was shipped. Guess what. 4 days and the tracking says “shipment being prepared” so the items will definitely not come before Christmas as they haven’t even been dispatched yet. I have initiated a chargeback with my credit card company as this is nothing but a scam! Then they have the audacity to ask for a feedback on their customer service. What a joke!

November 29, 2022
Unprompted review

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