Excellent service at Gatwick Airport. We decided to use this brilliant transfer service after BA cancelled our flight to London City airport. We were able to transfer from Gatwick to Londo... See more
Company replied
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Review summary
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Efficient, friendly, safe and reliable service that put our minds completely at ease at the end of a very difficult return journey from Spain. We were exhausted after a 7 hour flight delay and we were... See more
Company replied
Absolutely super experience. After being let down by multiple Uber and Bolt, we found the young gentleman on reception super courteous and efficient and within 5 minutes we had our driver. Given this... See more
Company replied
Excellent service from Airportcars Gatwick on a journey from Worthing to Gatwick. The driver was friendly and professional and arrived at my hotel ahead of time which was great. The car was very comf... See more
Company replied
4.6
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 2 weeks
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Quick booking and pick up
Quick booking and pick up. Friendly staff but very over priced
June 7, 2026
Unprompted review
Reply from Airportcars Gatwick
Dear Eleanor, thanks for your feedback, we regularly benchmark our prices with those of other Airport transfer providers using like for like vehicles and we are normally within range on all vehicle types. Airport fees and fuel costs have risen drastically in recent years and this has also influenced fare costs.
Lovely spacious vehicle
Lovely spacious vehicle , helpful driver , easy to book
June 6, 2026
Unprompted review
Reply from Airportcars Gatwick
Dear Sharon, thanks for your positive review.
Perfect taxi service after a long flight
Going to your desk, ordering a taxi was so easy, it meant we didn’t have to leave the terminal with our luggage, it was so straightforward. The driver was very professional, helpful and polite. I highly recommend your company.
June 5, 2026
Unprompted review
Reply from Airportcars Gatwick
Dear Luana, thanks for your positive review.
Speedy and professional service
Speedy and professional service. Lovely driver
June 5, 2026
Unprompted review
Reply from Airportcars Gatwick
Dear Miri, thanks for your positive review.
Polite driver
Polite, helpful driver who got us to our destination safely and followed the correct route.
May 28, 2026
Unprompted review
Reply from Airportcars Gatwick
Dear Barbra, thanks for your positive review.
My second time of using airport cars…
My second time of using airport cars Gatwick, flight delayed, early hours of the morning, 5th June , very tired . Well perfect service, cheaper than Uber BUT the best was the service the driver provided, lady travelling alone , huge suitcase, a real gentleman with fabulous humour on my journey home. Carried my suitcase to the door and ensured I was SAFE . Thank you so much I was to tired to ask you your name .
June 5, 2026
Unprompted review
Reply from Airportcars Gatwick
Dear Jacqueline, thanks you so much for your lovely review. we are so glad you enjoyed the journey with us.
Quick pick up and drive home
Quick pick up and drive home, excellent job.
June 5, 2026
Unprompted review
Reply from Airportcars Gatwick
Dear Gary, thanks for your positive review.
Amazing driver
Amazing driver - took the best route and I got my flight - can’t thank him enough. Superb service!
June 4, 2026
Unprompted review
Reply from Airportcars Gatwick
Dear Arabella, we are so pleased our driver got you to your flight in a timely fashion.
Pricing not transparent / good customer services
**** Updated review ****
Gave the gentleman at the kiosk our postcode which is about 10 minutes from the airport (we live in Ifield) & was given a price of £18. Got to our door & was told by the driver that the price was £31 & some change. Wouldn’t have minded paying the £31 for the convenience however I find it irritating that the company was not transparent about the charges… not sure if they purposely give a low ball quote in order to secure the custom but either way left feeling a little taken advantage of.
****After exchanging a couple of e-mails I was refunded the difference. I have updated this review to 4 stars as they responded professionally & resolved the issue quickly.
As a business owner myself I understand that things sometimes go wrong & appreciate it’s how these issues are resolved that is a true representation of the organisation.
10/06/26
June 4, 2026
Unprompted review
Reply from Airportcars Gatwick
Dear Matthew, I am unsure why one of our team would have quoted £18.00 for your journey, as our minimum fare is £16.05. We have CCTV and call recording at our booking booths, so if you can please send us details of your journey to bookimgs@airportcars-gatwick.com with date and time of travel and which terminal, we can investigate fully.
Courteous and very helpful
June 2, 2026
Unprompted review
Reply from Airportcars Gatwick
Dear Vivien, thanks for your positive review.
Reply from Airportcars Gatwick
Dear Ian, thanks for your positive review.
Phil saved our day!
Mine and my boyfriend’s flight got cancelled, we had to get to Stansted in a very short time. Phil got us there in amazing time and was lovely to talk to and extremely polite, he helped us with our cases and bags. Phil saved our day!
May 31, 2026
Unprompted review
Reply from Airportcars Gatwick
Dear Suranne, thanks for your extremely nice review. We will let Phil know!
Reply from Airportcars Gatwick
Dear Rachel, thanks so much for your positive review.
Reply from Airportcars Gatwick
Dear Peter, thanks for your positive feedback.
Really quick service
really good with my Nan who is in a wheelchair, really quick service with lovely drivers.
May 29, 2026
Unprompted review
Reply from Airportcars Gatwick
Dear Evie, thanks for your kind review.
Great service and great staff
Very tired off the London journey as it took longer than expected, decided on a taxi. Lovely staff at kiosk and the driver. Had lots of knowledge that we didn't know about and was helpful.
Car was spotless and comfortable.
Booking was very easy at the kiosk and reasonable price for three tired people.
May 29, 2026
Unprompted review
Reply from Airportcars Gatwick
Dear Amanda, thanks for your positive feedback.
Easy booking
It was really easy to book from the Kiosk at Gatwick airport. The driver was there quickly. He was very polite and helpful. It was a very smooth drive to the hotel and a very reasonable price too
May 27, 2026
Unprompted review
Reply from Airportcars Gatwick
Dear SV, thanks for your great feedback
Dependable service.
Short wait, polite driver, quick ride home. Not ridiculously expensive either
May 27, 2026
Unprompted review
Reply from Airportcars Gatwick
Dear Kate, thank for your great feedback.
Absolute shambles of a company
Absolute shambles of a company
We informed them, the night before, we would be coming back early - and we confirmed the time etc.
Gets to the morning and rings the number, to be told we need to wait 1 hour 30 minutes to be collected from the airport because our 'car isn't ready' - whatever that means.
Then told it would be 45 minutes to be picked up because of traffic, which is a 10 minute drive at most. Had to get a taxi to collect the car as we had a schedule to adhere to.
Choose them if you like, but prepared to be messed around when you actually need to get your car
No apologies, no reasonable excuse, no customer service,clearly don't communicate with each other.
May 27, 2026
Unprompted review
Reply from Airportcars Gatwick
Dear Robbie, I have read your complaint and need further details, as we are the dedicated Airport concession at Gatwick, and always have drivers on our taxi ranks, so am unsure why you would have been told you had to wait 90 mins. Can you please send your booking ref, date and time of travel, destination postcode and if the job was from the North or South terminal and we will investigate and revert. Please send details to bookings@airportcars-gatwick.com
Reply from Airportcars Gatwick
Dear Destiny, thanks for your positive feedback.
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