Excellent service at Gatwick Airport. We decided to use this brilliant transfer service after BA cancelled our flight to London City airport. We were able to transfer from Gatwick to Londo... See more
Company replied
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Review summary
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Efficient, friendly, safe and reliable service that put our minds completely at ease at the end of a very difficult return journey from Spain. We were exhausted after a 7 hour flight delay and we were... See more
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Absolutely super experience. After being let down by multiple Uber and Bolt, we found the young gentleman on reception super courteous and efficient and within 5 minutes we had our driver. Given this... See more
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Excellent service from Airportcars Gatwick on a journey from Worthing to Gatwick. The driver was friendly and professional and arrived at my hotel ahead of time which was great. The car was very comf... See more
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4.6
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 2 weeks
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Reply from Airportcars Gatwick
Dear Fiona, thanks for your positive review.
Airport cars helped me out when the was…
Airport cars helped me out when the was desperate to get home as my planned return journey went very wrong.
An excellent service and a really lovely driver.
June 14, 2026
Unprompted review
Reply from Airportcars Gatwick
Dear Zoubie, glad to hear that we got you home safely.
Reply from Airportcars Gatwick
Dear Heather, thanks so much for your positive feedback.
Excellent service
Trains down and no service from Gatwick, so had to book a cab home from the desk inside the airport instead. Tesla car came to collect us and smoothly took us all the way home. They saved the day. What more can you ask for in a car service!
June 14, 2026
Unprompted review
Reply from Airportcars Gatwick
Dear Ruth, thanks so much for your positive feedback.
Friendly driver helped with baggage…
Friendly driver helped with baggage knew where he was going
June 11, 2026
Unprompted review
Reply from Airportcars Gatwick
Dear Elaine, thanks so much for your positive feedback.
Got us home in good time
Got us home in good time, when trains disrupted. Excellent service.
June 14, 2026
Unprompted review
Reply from Airportcars Gatwick
Dear John, glad to hear we got you home safely during the rail disruption.
From the guy at the kiosk to our…
From the guy at the kiosk to our driver, it was an easy and quick experience. They were experiencing a stressful situation, but they still managed to sort me a car and get me home after a stressful delayed flight. They were fab
June 12, 2026
Unprompted review
Reply from Airportcars Gatwick
Dear Kayleigh, glad to hear we were able to get you home safely after what sounds like a stressful flight.
Prompt service
Prompt service, excellent clean modern cars and a very polite driver. Highly recommended
June 13, 2026
Unprompted review
Reply from Airportcars Gatwick
Dear Simon, thanks so much for your positive feedback.
Excellent friendly driver.
June 13, 2026
Unprompted review
Reply from Airportcars Gatwick
Dear Robert, thanks so much for your positive feedback.
Not up to standards - be better
Between an old car and a driver who was way past retirement age but still continue to use his phone while driving (and therefore swerving while on the motorway), this was not my expectation or past experience of Airport Cars Gatwick. If I pay a premium compared to Uber, I am expecting security at least to be part of the service.
June 7, 2026
Unprompted review
Reply from Airportcars Gatwick
Dear Elodie, I would like to offer my sincerest of apologies to you for the inconvenience caused and would like to investigate this matter fully, as safety is our primary concern, can you please email drivercompliance@airportcars-gatwick.com with details of the date you travelled, the approx time and which terminal you took the car, and your destination postcode. This will enable us to identify the driver and investigate the matter in full.
Quick and easy
June 10, 2026
Unprompted review
Reply from Airportcars Gatwick
Dear Janet, thanks so much for your positive feedback.
Lone traveller
Lone traveller, so not cheap, but cheaper then other sites & safest option. Easy to find the booking booth right outside the terminal. Chap at reception was polite & waited 2 mins for the taxi, which was a Mercedes. Driver also polite and v smooth & efficient drive home .
June 9, 2026
Unprompted review
Reply from Airportcars Gatwick
Dear Alice, thanks so much for your lovely review.
Friendly and professional.
Friendly welcome, reasonable charge. Instant driver despite it being 0200. Excellent drive home with friendly and professional driver, who carried my bag to the door. Not the first time I’ve had great service from them.
June 10, 2026
Unprompted review
Reply from Airportcars Gatwick
Dear Linda, thank you so much for your positive review.
Reply from Airportcars Gatwick
Dear Susan, thanks so much for your positive review.
Reply from Airportcars Gatwick
Dear Alan, thanks so much for your positive review.
Super convenient and priced fairly
Super convenient and priced fairly, driver was polite and kindly helped with heavy luggage, excellent service all round.
June 9, 2026
Unprompted review
Reply from Airportcars Gatwick
Dear Alan, thanks so much for your positive review.
So expensive...
So expensive.... I appreciate that it is prime location and convenience, but nearly £40 for a short trip to Smallfield is excessive. Then the driver asked for a tip! This was during the day, so not unsociable hours.
I know cars are high standard, but you are clearly making a lot of money out of the short trips. I am going to switch to airport parking now as a really same price as two cabs (to and from airport).
June 8, 2026
Unprompted review
Reply from Airportcars Gatwick
Dear Sir, I am sorry to hear that the driver was impolite in requesting a tip, these should only be granted if the passenger wishes to do so. If you can please send details of your journey, pick up point, drop off postcode to bookings@airportcars-gatwick.com we will investigate this in full.
Reply from Airportcars Gatwick
Dear Alan, thanks so much for your positive review.
£33 for 3.1 miles
It was a 5 minutes journey that cost £33
3.1 miles total - that’s £10.60 a mile!
June 8, 2026
Unprompted review
Reply from Airportcars Gatwick
Dear Hannah, if you can please send details of your journey, number of passengers, pick up and drop off details and date and time of travel to bookings@airportcars-gatwick.com and we will investigate this.
Diverted flight caused arrival delay so…
Diverted flight caused arrival delay so Airport Cars delivered. Thank you.
June 7, 2026
Unprompted review
Reply from Airportcars Gatwick
Dear Martin, thanks for your positive feedback.
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